Michele C. Marill, Sharon Carver-NISC Authors Jason DeKock-NISC, Todd Moore-NISC Design Rob Levin Editor Renée Peyton Managing Editor Bob Land Copy Editor, Indexer the Power of Possibility National Information Solutions Cooperative One Innovation Circle Lake Saint Louis, Missouri 63367 866.999.6472 8801 Prairie View Lane, SW Cedar Rapids, Iowa 52404 3131 Technology Drive NW Mandan, North Dakota 58554 1380 County Highway B Shawano, Wisconsin 54166 www.NISC.coop Copyright © 2017 by NISC (National Information Solutions Cooperative Inc.) All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from NISC, Lake Saint Louis, Missouri. Book development by Bookhouse Group, Inc. www.bookhouse.net