129 INDEX cyberattacks, 111 CyberDefense, 111 CyberDetect, 111 CyberProtect, 111 CyberScan, 111 Cybersecurity ServicesTM , 111 D Decatur County REMC, 3 De Krey, Lillian C., 12 Delaware Electric Cooperative, 108 Dell, 68 demand pricing, 99 Document VaultTM , 27–29 Doggett, John, 39, 45, 94 Dohrmann, Fred, 36 Donaldson, George, 9 Dosch, Sebastian, 7 Dosch, Vern, 3, 7, 51, 66, 72–73, 80, 88, 89, 116, 121 Benevolence Committee, 71 blog posts by, 21, 87 career of, 94–95 and creation of NISC, 38, 39–43, 45 developing talent in-house, 113–14 Emergis lawsuit, 31 on the flywheel effect, 70–71 on Google, 105 leadership of, 94–95 meeting new employees, 89 on NISC enabling technology, 115 on NISC’s goals, 114–15 responding to Members, 38 servant leadership, 92 software development, 58, 60, 62 on Wired Differently, 21 Drilling, Bryan, 45–47 drones, 99 Dubiel, Andrew, 111 Duke Energy, 107 E Eastern Illinois Power Cooperative, 30–31 Eck, Tammy, 87 EDD. See Electrical Distribution Design EDP. See Electronic Data Processing EIPC. See Eastern Illinois Power Cooperative Eisenhauer, Todd, 92, 94, 95, 100, 108, 109, 110 Electrical Distribution Design, 109, 110 Electronic Data Processing (North Dakota Asso- ciation of Rural Electric and Telephone Coopera- tives), 8, 9, 12–13 Ellis, Clyde, 12 Emerson, Jo Ann, 66, 67 Emery Telecom, 112 Employee Learning Quarter, 57, 81 Emergis Technologies, 30–31 Enterprise Integration, 82–83 ERMCO, 9 Estal, Larry, 14, 16, 18 Evers, Grant, 92 F Federal Communications Commission, 36, 45 Ferlisi, John, 81 fiber optic infrastructure, 37 Finneman, Tracy, 21 First Electric Cooperative Corporation, 6 Fishbeck, Kevin, 21 Flathead Electric Cooperative, 30–31 Fleming-Mason Rural Electric Coop, 9 flywheel effect, 70–71 Franklin, Benjamin, 7 Franklund, Don, 81 Freeman, Angie, 77–79 Freude, Paul, 39 Fricke, Dave, 30–31 G Gangl, Michelle, 27 gap analysis, 61 Gateway Arch, 60–61 Gelsinger, Charles, 9 Gens, Bob, 36 Glassdoor, 94 Go Live Day, 52, 53–55, 64, 65 Goeke, Randy, 33 Goerling, Sharon, 22 Good to Great: Why Some Companies Make the Leap ... and Others Don’t (Collins), 70 Goodroe, Michael, 95 Google, 114 Google GlassTM , 98 Google.org, 101–5 Google PowerMeter, 101–7 Goulet, Wally, 21, 31 Grange, Ed, 9 Great Plains Communication, 27 Gridposium, 104 Grimes, Tina, 52 Gross, Mike, 106 Gusé, Scott, 109 H Hamkens, Mike, 80 Harris, Joe, 41, 90 Haugen, Dale, 116 Haupt, Bonnie, 44 Heinzen, Bill, 111 Help Desk Institute, 94 Henderson, Tom, 9 Hentges, Ryan, 107, 110 Hilgert, Don, 40 Hobson, Gary, 33–34, 51 assisting cooperatives after retirement, 45 cooperative spirit of, 44 creation of NISC, 38, 39–43, 44–45, 58 at National Rural Utilities Cooperative Finance Corporation, 44