131 INDEX cellular service, 45 culture of, 6, 64, 89, 114 Customer Care and Billing, 45–47 Disaster Recovery service, 5 districts in, 50 employee benefits at, 88 employee satisfaction at, 88 enterprise-wide products of, 81 facilities of, 74–75, 79–81 formation of, XI, 2, 29, 38, 39–43, 45, 58 founders of, 8–9 goals of, 114–15 Google.org, 101–5 headquarters of, VI–VII, 45, 66–67, 74, 75, 80 industry rankings of, 94, 95 iVUE, 52, 53–55. See also iVUE listings Large Utility Member Advisory Committee, 85 longtime employees of, 118–19 Mandan (ND) facility, 51 mapping systems team, 80–81 margins of, 5, 88 marketing, 96 Meeting Agenda app, 51 Member Advisory Committees, 29, 85 Membership of, 5, 15 new Members at, 55, 90–92 NISC Community, 86–87, 115 offer for, 90 personal development at, 56–57 product integration at, 81–84 responsiveness of, to Members, 37 role of, 3 servant leadership in, 21. See also servant leadership shared values of, 4, 6, 7, 31, 55, 56–57, 92, 114 Shared Values Committee, 43–45 social media, 97 software development at, 58–62 video productions by, 97 website, 97 wellness at, 60–61 workplace rankings of, 88–89 National Rural Electric Cooperative Association, 7, 12, 16, 23, 45, 66 National Rural Telecommunications Cooperative, 44–45 National Rural Utilities Cooperative Finance Cor- poration, 9, 18, 44, 45, 59 National Telephone Cooperative Association, 7–8 NCDC. See North Central Data Cooperative NCRPC. See National Central Regional Process- ing Center Nelson, Jeff, 111 Nemont Telephone Cooperative, 9, 45 Ness, Shelley, 65 Nester-Peavy, Marty, 30, 62–63 net margin, 15 net metering, 47, 114 next-generation technology, 99 Nike, 88 NineStar Connect, 63, 77–79 NISC. See National Information Solutions Coop- erative Nolin Rural Electric Cooperative Corporation, 43 North Central Data Cooperative, 1, 9 CABs, 36 collaborating and competing with CADP, 15 computer upgrades at, 34 cost management by, 38 e-billing product, 39 EDP transferred to, 13 expansion of, 18–19 growth as passion for, 15 mainframe upgrading, 16–18 programming for, 16 tape library, 22 telephone co-ops, 35 unionization attempt at, 18 Y2K, 40 North Dakota Association of Rural Electric and Telephone Cooperatives, 8 NRECA. See National Rural Electric Cooperative Association NRECA Tech Expo (2000), 42 NRTC. See National Rural Telecommunications Cooperative O O’Brien, Patrick, 81, 101 OneSpace, 113 Oracle, 39, 68 Outage Management System, 84, 86, 92–94, 100, 101, 110 Ozarks Electric Cooperative Corporation, 114 Ozarks Natural Energy, 114 P patent infringement case, 30–31 Pathways, 86 Paul Bunyan Communications, 37, 110 PayScale, 114 PBTV Everywhere, 37 Peace River Electric Cooperative, 52, 53–55 Pedernales Electric Cooperative, 115 Pegors, Kris, 67 Peine, Tami, 47 personal computers, 34, 38 phishing, 111 Ping-Pong tournaments, 60, 88 Porter, Tracy, 89 Prairie Business, 89 precision agriculture, 45 predictive software, 99 Project Discovery, 59, 62 project management, 64, 65 Pulse surveys, 88 Q Quintrex Data Systems Corp., 90, 92 Qwest Communications International, 37 R Rapp, Jim, 58 Ratley, Jim, 20