132 THE POWER OF POSSIBILITY NISC | 50 YEARS OF INNOVATION AND MEMBER SERVICE REA. See Rural Electrification Administration real-time data, 106, 107–8 Red Letter Day, 88 Reem, Ben, 15 Remboldt, Doug, 5, 26, 85, 105 renewable energy, investing in, 114–15 Ridley, Mark, 92 Riechert, Kari, 57 Roberts, Brent, 59, 105 Roberts, Debbie, 64 Robertson, John, 53 Robon, Jane, 23 Roosevelt, Franklin, 7 Rural America Communications Inc., 33 Rural Electric Convenience Cooperative, 107 Rural Electrification Administration, 7, 19 rural telecoms, 112 rural-urban divide, 7 Rushford (MN), flooding in, 4–5 S satellite communications bidirectional, 33, 44 Saturday Review magazine, 12 Sawnee Electric Cooperative, 92–95 Schneider, Jasper, 87, 93, 101 Schrader, Andrew, 80 SEDC. See Southeastern Data Cooperative SEI Communications, 68 SEMO Electric Cooperative, IV–V, VIII–IX, 10–11, 123 servant leadership, 21, 43, 65, 88, 92, 94, 121 Shafer, Pat, 64 Shelby Rural Electric Cooperative Corporation, 16 SIS (Subscriber Information System-Telecom), 69 situational leadership, 64, 65 SmartHub®, 3, 84, 86–87, 99, 105, 106, 107, 112, 116 SmartTrack® , 92, 100 Smith, Delbert, 33, 44, 63 Smith, J.K., 8, 9, 18 software development Member-driven, 29 process of, 24–25, 64 solar farms, 114–15 solar power, resale of, 47 Southeastern Data Cooperative, 39, 41 Sperry Univac 90/60 mainframe, 15 St. Louis Business Journal, 60 St. Louis Post-Dispatch, 88–89 stand-up meetings, 80–81 Stanphill, Jessica, 52 Stephans, Pete, 14 Sugden, Ken, 30–31 Swisher Electric Cooperative, 91 SwitchTalk2 ™, 37, 86–87, 112 Sycor terminals, 14, 18, 30 T TAG (The Activities Group) Team, 89 Telecommunications Act (1996), 37 telecoms changes in, 35–37 rural, 37 telephone co-ops, 7, 35 telephone industry, deregulation of, 35–36 telephone service, in rural America, 7–8 teleprinters, 14 teletypewriters, 2, 14 Ternes, Duaine, 18 Tesla, 113 Texas Electric Cooperatives, Data Center, 33 Tharaldson (Gary) School of Business (University of Mary, Bismarck, ND), 21 Thornock, Dennis, 45, 86 Time magazine, 12 T.I.P. Rural Electric Cooperative, 33 Tirpak, Mike, 107 Trico Electric Cooperative, 45–47 Tri-County Electric Cooperative, 4–5 Truitt, Eric, 76 tuition reimbursement, 57 Tuttle, Terry, 16 U Ulmer, Leland (Chub), 8 Under Armour, 88 United States, rural-urban divide in, 7 Universal Service Fund, 36 Usability Team, 78, 79 U S WEST, 37 Utility Bill Pay, 89, 90 V VerDouw, Brian, 6 Verduin, Erik, 80, 113 Verendrye Electric Cooperative, 1, 8–12 Verizon, 45 W Walth, Bruce (Mr. CABs), 36, 39 Weber, John, 106 Weber, Mike, 4–5, 68 Welander, Clarence, 9, 13 West, Justin, 70 Westby, John, 2, 3 Wide Open Wi-Fi, 106 Wilbanks, Dan, 29, 58–62, 64, 92, 95 Williams, Carl, 44 Williston (ND), 116 Willmann, Rick, 20, 93 Wilmes, Doug, 43, 64 Wilson, Nikki, 45–47 Wilson, Perry, 84 Wired Differently, 21, 70 Wolf, Brian, 64–65 Wolf, Kathy, 65 Wolff, Ed, 68, 112 Wolfrum, Ryan, 53, 55 Wood, Richard, 20 World Wide Web, emergence of, 38 Y Y2K, 40