NISC’s 50+ year-old story is one of innovation, service, valued partnerships, grit and bold decisions. We owe our success to not only the Members who influence the solutions we create, but also our employees who never seem to back away from new opportunities
A recent article published in a widely circulated technical publication has spurred a much-needed online discussion. The article's focus was on the management of consumer password credentials. Naturally, this spurred the question of what NISC is doing to protect the information of our Members and their end-consumers/customers. At NISC, the security of our Members' information is of utmost importance. We’ve instilled a culture of cybersecurity, one where we work to continuously improve, and where we seek input from experts across the country. Below is an outline of our current password management practices for SmartHub, NISC’s online billing and payment tool that allows end-consumers to manage their accounts, pay bills, monitor electric use and report issues. We’ve also elaborated on other efforts under way to protect and safeguard our Members. NISC’s password management practices and commitment to cybersecurity Key SmartHub password security practices SmartHub is NISC’s online billing and payment tool that allows end-consumers to manage their accounts, pay bills, monitor electric use and report issues. All SmartHub passwords stored in our iVUE database are currently encrypted, not in plain text.While NISC strongly advises against it, a Member may configure our iVUE software solution to allow Customer Service Representatives with special security permissions to see a password under special circumstances. Update since our discussion: We are gathering a list of our Members who currently enable this option, and plan to directly contact their CEO/general managers, advising them of this and strongly encourage them to consider disabling this option.Today if a customer forgets the SmartHub password, he or she is required to answer a series of validation questions before being able to enter a new password.Password lengths and requirements are controlled by the Member. Ongoing efforts to move [...]
At NISC, we don’t just serve customers. We develop solutions, provide support and improve the daily lives of our Members. Unlike most companies today, the needs of our Members are placed in top regard and help drive us to always be one step ahead when it comes to technology. Being a Member of NISC is about partnership. Before we write any code or develop any solutions, we first listen to our Members. We involve them in the conversation to ensure we understand the issues facing our industries, and deliver products and services to address those issues so we can move forward together. And when our Members become a part of our family, it doesn’t end there. Our mission is to always be the technology partner of choice. What sets us apart from our competitors are the valuable components that encompass Membership with NISC: Annual Member Information Conference Member Advisory Committees Online Community Dedicated Regional Business Managers Enhanced, Award-Winning Support Enterprise Solutions Training & Education Solutions Developed In-House Commitment to Shared Values Together with our Members, we go far beyond technology. This is NISC. This is Membership, amplified. Learn more at www.MembershipAmplified.coop.
Learning a new tool or software can be challenging, but that’s why NISC is committed to not only providing our Members with new solutions, but also the support and resources necessary to use them to their full advantage. Bonnie Myers of San Isabel Electric Association in Pueblo West, Colo., was grateful for the help that came with deploying NISC’s iVUE® Mosaic this past year.
As we reflect this Thanksgiving on the many opportunities and successes over the past year, we can’t help but feel an immense sense of gratitude to you – our Members, employees and partners – for your unwavering trust and continued partnership with us. It’s been a wonderful year celebrating 50 years of innovation and service, and we feel so fortunate to have shared in the celebration with the many people who contributed to this milestone. When you think about a 50-year-old technology company, not many come to mind. NISC has had the good fortune to be a longstanding leader in our industry, providing our Members much-needed solutions and services, while continuing to grow on a national level. Despite our growth, NISC remains committed to remembering our roots – the people, processes and challenges that have brought us where we are today. And above all, we’re committed to doing the right thing … always. As we share what we’re most grateful for this Thanksgiving, the answer is the same as it’s always been: We’re grateful to you for allowing us to be your technology partner for the past 50 years. From all of us at NISC, Happy Thanksgiving to you and yours! Here’s to the next 50.
Our recent Member Information Conference was undoubtedly the largest event ever held in NISC history. Just how large was it? Take a look at these stats! 2,435 people attended the Opening General Session. Approximately 7,731 meals were served throughout the week. 2,420 users logged in to our 2018 MIC app. 6,583 total hotel room nights booked. 2,816 photos added to the Hashtag Mosaic Wall. 9,550 minutes (191 sessions) of learning. We also made an exciting announcement about the future of the MIC! Starting in 2020, we’ll be taking the MIC on the road. MIC 2020 – Orlando – Located in the most magical place in the world, the Walt Disney World Swan and Dolphin Resort features beautiful tropical landscaping, tranquil waterways and classic art and architecture to create a stunning landmark in the midst of the happiest place on earth. MIC 2021 – Louisville – Located in the heart of downtown Louisville, the Kentucky International Convention Center puts you right in the middle of the action. Fourth Street Live, Museum Row, distillery tours, amazing cuisine and more await! MIC 2022 – Nashville – The Gaylord Opryland Resort & Convention Center features lush indoor gardens, cascading waterfalls and SoundWaves, an upscale water experience featuring four acres of combined indoor and outdoor water attractions. Situated in the heart of Nashville, the Gaylord Opryland hotel allows you to hit all the high notes of Music City both in the area and under their roof. MIC 2023 – Denver – The brand-new Gaylord Rockies Resort & Convention Center features a rustic, alpine charm and picture-perfect views of the nearby mountains and nature. Shopping at the center’s diverse stores or go on an adventure at our indoor and outdoor water [...]
Earlier this month, more than 300 attendees from 200 organizations gathered in Arlington, Va., for the National Cooperative Business Administration – The Cooperative League of the USA (NCBA CLUSA)’s 2nd annual Co-op IMPACT Conference. Featuring an array of businesses from financing, agriculture, technology and more, the conference shined a light on the strengths of cooperatives as leaders within the economy. NISC recently became a member of NCBA CLUSA, joining the ranks of NRECA, CFC, CoBank and other national associations. NCBA CLUSA is the nation’s oldest and largest national membership association representing cooperatives of all types and in all industries. Their mission is to develop, advance and protect cooperatives and to demonstrate the power of the cooperative business model. “Becoming a part of NCBA CLUSA and being represented on their Board of Directors just speaks to the evolution of NISC,” said NISC vice president of Member & Industry Jasper Schneider. “It’s exciting to see our technology cooperative join the ranks of these national organizations and be recognized by other cooperatives from a variety of industries.” Schneider was part of a panel discussion at this year’s Co-op IMPACT Conference along with panelists from Savvy Cooperative, a patient-owned medical co-op helping patients share their health experiences with companies, and CoMetrics, which enables independent businesses, cooperatives and nonprofit organizations to harness the power of data to transform their performance and impact. The session dove into the advantages cooperatives have when it comes to big data, analytics and the notion of maintaining security. “Big data is all around us now, and more and more we see a growing concern over security and privacy,” Schneider explained. “As cooperatives, our users own their data, we won’t sell to a third party. It’s [...]
The final day of the Member Information Conference is always an inspiring and motivational one, and this year was no exception. We were honored to have keynote speaker and author, Michael H. Goodroe, speak to our 2018 MIC attendees. Michael is the son of Michael Goodroe Sr. from Sawnee Electric Membership Corporation in Georgia. He was diagnosed at a young age with Autism and severe learning problems. In his presentation, Michael discussed the grueling process of trying to enroll in schools, only to be rejected because of his diagnosis. He spoke about the one school that accepted him and gave him a chance, and how their willingness to work with him made a huge impact on his life. In addition to the benefits school and dedicated teachers provided Michael, he also found success in several hobbies. To train his mind to focus, Michael took up karate at age five. He credits his teacher and mentor, Mitsanobu Uchida, as one of the people who completely changed his life, helping him earn his third-degree black belt. Although Michael’s SAT scores were not high enough to be accepted to college, another one of his hobbies helped pave the way for him to continue his education. Michael and his family discovered that he was able to sing classical music. Because of this ability, Michael was granted an exception and allowed to enroll in college at the University of West Georgia to sing with the school’s choir. He went on to complete his BA in History as well as his Master of Business Administration. Michael now works full time and serves as a motivational speaker. In his book, What Autism Gave Me, he reflects on the many obstacles and rejections [...]
The 2018 Member Information Conference (MIC) has come to a close, and it was a great week full of learning and fun. The week wouldn’t have been as successful, though, without the help and participation of our Members. More than 40 sessions were led by NISC Members throughout the week and were among the most popular sessions offered at the conference.
There’s no denying that we live in a data-driven world. We’re constantly inundated by information and tasked with the responsibility of making key decisions. It can be an arduous task, especially when the wealth of information is so great and identifying important connections or correlations from the data is neither a simple nor swift process. Egyptian Electric Cooperative in Murphysboro, Ill., is no stranger to this task. For years, the cooperative spent much time and effort creating reports from spreadsheets and Word documents, only to often come up short in how that information was transmitted to Egyptian’s decision makers. In February of 2018, Egyptian deployed NISC’s iVUE® Mosaic – a business intelligence tool turning data into actionable information. “As we adopted more and more of NISC’s iVUE applications, it became obvious to us that we needed a better way to get at the data and analyze the data,” said Art Pontow, projects manager for Egyptian Electric. “The reports we were generating before iVUE Mosaic were time consuming, and they didn’t have the kind of flexibility we wanted. Mosaic really opened it up and gave us the ability to get at the data the way we wanted to and present it in a way that was meaningful to management and to our board directors.” Check out this testimonial video to hear more about how Egyptian is utilizing iVUE Mosaic. To learn more about iVUE Mosaic, visit nisc.coop/iVUEMosaic.