Case Studies - National Information Solutions Cooperative (NISC)

Case Studies

Improving CX and Efficiency Through Smart Solutions and Partnership

Silver Star: Searching for a partner With a more than 100-year history serving eastern Idaho and western Wyoming, Silver Star Communications is a broadband industry trendsetter, often leading the way toward innovation and the future. When they identified a need […]

Embracing Automation: Introducing New Efficiencies into Your Broadband System

For more than 70 years, Etex Telephone Cooperative has sought to bring the best available communications services and technology to their members and subscribers. Founded in 1952 to meet the communication needs of people living in rural northeast Texas, Etex […]

Next Steps to Better Serve Customers: Software Integration and Smart Applications Designed to Move the Needle

Founded in 1950 in Glasgow, Kentucky, South Central Rural Telecommunications Cooperative (SCRTC) offers broadband internet, telephone, and video service to nine counties in rural America. With a geographically diverse population, SCRTC currently boasts a subscriber base of roughly 24,000 members, […]

Process Efficiencies Back Up Strong Brand Buy-In

Great Lakes Energy (GLE), headquartered in Boyne City, Mich., serves approximately 125,000 meters in 26 counties in western and northern Michigan. The largest member-owned power company in Michigan, GLE operates out of eight different offices and maintains over 14,000 miles […]

Bluebonnet Electric Cooperative’s Benefits Enrollment Goes Paperless with iVUE Connect – Financials

The benefits open enrollment period is important for any human resources team. It’s a process that requires dedication, time and attention to detail. That had always been true for Bluebonnet Electric Cooperative, headquartered in Bastrop, Texas. For Bluebonnet, the process […]

The Yellow Brick Road of Broadband

Imagine, just for a moment… You’re the thoughtful and service-focused leader of a public power utility in a small community located in, let’s say, Kansas. Your organization has served the community with safe and reliable power for many decades, but […]

Broadband Providers Tap NISC for FCC Speed Testing

Broadband providers that receive funding through certain Federal Communications Commission (FCC) Universal Service Fund (USF) programs are required to submit data to the commission to verify that services provided meet the commission’s performance standards. The funding covers some of the […]

Cumberland EMC: Connecting Members to Their Best Life

Cumberland Electric Membership Corporation (CEMC), headquartered in Clarksville, Tenn., serves 105,000 meters and spans about 2,000 square miles throughout five counties in northwest middle Tennessee. The co-op operates from seven office locations and maintains about 8,100 miles of distribution line […]

Meeting the Challenge to Grow: Powering Fiber Expansion with Marketing Automation

A Case Study of Horizon Telcom Introduction Horizon Telcom has been serving southern Ohio for more than 125 years, delivering internet, phone, TV, and security services to residential and business customers—including enterprise business services that include fiber, cloud, and ethernet […]

Thinking Big in Software Transition Pays Off For Concord, Mass., Utility

When Concord Municipal Light Plant (CMLP) received notice that its financial and accounting software would no longer be supported, it turned out to be a good thing. When a vendor stops supporting an application, it can create quite a headache […]

Adjusting to the New Reality: Cyber Threats During the COVID-19 Crisis

Working remotely during the COVID-19 pandemic has been a lifesaver, but it has also brought new threats. Working from home allows people to minimize social interaction, which limits and slows the spread of COVID-19. But, as highlighted in a recent […]

Jackson Electric Membership Corporation

It’s a saying the employees of Jackson Electric Membership Corporation have, and means that everyone at Jackson EMC—the Board, executives, staff—is in it together, jointly celebrating the highs and supporting each other during the lows. Equally unified is the cooperative’s […]