Case Studies - National Information Solutions Cooperative (NISC)

Case Studies

Just the Ticket for Improved Ticketing

When a customer calls you, does your customer service and support staff know who they are, what service they have, what equipment they’re using, and other key details? Can a single employee help solve a customer’s problem with infrequent need […]

NISC Transition Leads to Ultimate Customer Satisfaction

On the heels of a transition to NISC solutions, an 87-year-old electric co-op with the mission of providing excellent service to its members received J.D. Power’s highest honor in customer satisfaction among cooperatives less than a year after going live […]

Early Municipal Adopter Has a ‘Happy Crew’ With NISC Enterprise

Click here to download Deep in a heavily treed area in the foothills of the Appalachian Mountains lies Newport, Tennessee, home of Newport Utilities. This municipal utility provides essential services such as electricity, water, wastewater management and broadband to nearly […]

Four Companies Become One

Click here to download When your internal systems are split among different subsidiary companies, divisions, or other corporate silos, it makes your work less efficient. This has a negative effect on your staff, who spend their time on manual processes […]

Wabash Mutual Telephone Company: Data & the Customer Experience

Click here to download A case study on how Wabash Mutual Telephone Company partnered with National Information Solutions Cooperative (NISC) to integrate datasets across the enterprise. Embracing Conversion With two distinct billing cycles—one at the beginning of the month and […]

Trico Electric: Meeting Member Needs from the Mountains to Mexico

Click here to download Marana, Arizona, sits just over 20 miles northwest of Tucson. One of the fastest-growing towns in Southern Arizona, Marana offers beautiful views of the neighboring Sonoran Desert and Dove Mountain. It’s a place where residents enjoy […]

Less Work, More Accuracy: DEW Implementation Results in Win-Win for Cooperative and Consultant

Click here to download When working with the complexities that make up electric systems, time-saving efficiencies can make a huge impact. When a company outsources engineering work to external contractors, they realize some of those efficiencies will likely get lost […]

OEC Fiber: Keeping the Rural Dream Alive and Well

Click here to download Cooperative Profile Established in 1937 and headquartered in Norman, Oklahoma, Oklahoma Electric Cooperative (OEC) serves 63,000 meters in seven counties in central Oklahoma. OEC’s service area is mainly suburban and rural, with some members living in […]

Tradition to Transformation: How Hart Telephone Company Boosted Efficiency Through Cultural Change

A case study on how Hart Telephone Company (HTC) was able to maximize efficiencies by integrating NISC’s iVUE AppSuite into operational systems across their organization. Right on the Georgia/South Carolina border, about 2 hours northeast of Atlanta, lies Hart County. […]

Partnering for the Future

GVEC, headquartered in Gonzales, Texas, serves a territory that spans 3,500 square miles and 13 counties around the San Antonio area. While the “EC” in their title may mean electric cooperative, their business, like many in the utility industry, has […]

Navigating the Complex World of Cybersecurity

Five Elements of a Strong Cybersecurity Plan and a BSP That’s Doing It Right Broadband service providers (BSPs), utility companies, and municipalities are all responsible for protecting not only their own data, but their customers’ data, too. Cybersecurity is not […]

Raising the Stakes: iVUE Connect - Staking Efficiencies save Ozarks Over 2,000 Hours

Ozarks Electric Cooperative, headquartered in Fayetteville, Arkansas, serves a quickly growing area covering several counties in northwest Arkansas and northeast Oklahoma. With the cooperative experiencing around 4% growth in their territory each year, Ozarks’ need to efficiently stake new utility […]