The NISC Difference
NISC is not your typical software vendor. And the difference is you.
As a cooperative we’re owned by you—the Members we serve—and commit our whole selves to partnerships with Members that enrich and build upon their connection with their communities.
Our roots stretch back to the mid-1960s, providing a level of stability and history of innovation you won’t often find in the software industry. And whether you’ve been partnering with us for one year or 40, we’re committed to your success and will be with you every step of the way.
The NISC Difference may set us apart from other software providers, but connects us to you.
A Cooperative Approach
A Member. With a capital “M.” At NISC, you’re not a customer. You’re not an account. You are a Member. Why? Because we’re a cooperative. A cooperative is an enterprise or organization owned by and operated for the benefit of those using its services. That’s YOU. Guided by the Seven Cooperative Principles, NISC is committed to service over profits, and doing the right thing, always.
No matter your previous software provider—when you begin the implementation process with us, you are a true partner with NISC. Our trained project managers will work with you, modifying implementation techniques to help make the implementation process go as smoothly as possible. This comprehensive process—one that includes interactive training, demonstrations and comprehensive data validation and testing—has led to 100 percent implementation success for more than 50 years.
We understand as well as anyone that learning should never stop. NISC offers several convenient and comprehensive resources to enhance your NISC partnership and your connection to your communities. From hundreds of hours of on-demand, online training, weekly online WebEx courses and in-person courses and workshops to our annual Member Information Conference (MIC), there are learning opportunities that fit your learning style and your schedule.
As technology evolves, so do our solutions. That means new features and functionality are continually being improved, but it also means you may have questions. NISC is here to help. Our world-class support teams are available on the phone or through email. The NISC Community is a hub for the latest information, as well as answers to your posted questions from NISC staff or other NISC Members. We also offer weekly online training and various in-person classes and workshops on a variety of topics that span the NISC Enterprise.
Research & Development
Our industries are continuously growing and changing, and it’s critical to stay ahead of the curve. NISC is committed to exploring the latest innovations that will help you provide the best-quality service and support to your community. We invest more than $55 million each year in Research, Development and Quality (RDQ) to understand not only how to solve today’s challenges, but prepare for the future. Our solutions are designed with usability in mind, tested for quality and most importantly, made to overcome our Members’ challenges.
Just as you serve your communities, NISC serves a community of Members across the country. The NISC Community brings the Membership and NISC staff together to share updates, news and tips on getting the most out of NISC solutions. The NISC Community helps you keep up with the latest news and release information from NISC, access resources and training links, and communicate with NISC subject matter experts and your peers across the country. Quickly and easily collaborate and collect best practices to ensure you’re getting the most out of your partnership with NISC.
NISC’s Vision of Value
Value may have many different meanings, but at NISC, we have a clear Vision of Value. Every day we strive to provide value in all that we do because we understand how important value is to you. Our focus is to solve, support and serve with and for our Members and employees. Together, we develop solutions for tomorrow’s challenges – today.