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NISC Blog

As the FCC Deadline Approaches, Simplify Broadband Label Management with NISC

Oct. 10 marks the Federal Communications Commission’s (FCC) deadline for broadband providers to implement broadband consumer labels at each point of sale. Similar to nutrition labels, the broadband labels are meant to improve transparency and allow customers to better understand […]

Congratulations to the Winners of the Member Experience Awards!

The results are in! Congratulations to the winners of the Member Experience Awards. Throughout the Member Information Conference, Members had a chance to vote on their favorite sessions in the MIC app to help select the Member Experience Award winners. […]

As the Heat Rises, Lower Customer Temperatures with Consumer Analytics

Summer is hitting its stride. For many NISC Members, that means high temperatures which lead to higher bills for consumers trying to keep cool. Lowering the outside temperature may not be an option, but cooling consumers that are hot over […]

Social Engineering: A Serious Risk to Your Organization’s Secure Data…And Overall Facilities Safety

Being in the industries in which we serve, safety is always at the forefront of your mind. From the staff in the field to those in your offices, keeping a focus on safety is the number one priority. Another top […]

Boost Customer Satisfaction and Save Employee Time with Automated Service Notifications

Communication is the key to customer satisfaction. And when you can keep your customers in the loop about upcoming installation and service appointments without adding any work to your employees’ plates, it’s a win for everyone involved. National Information Solutions […]

Providing Efficiencies From the Front End to the Back End of Your Business

Enterprise Solutions Allow You to Concentrate on Running Your Business Running a telecommunications business today is getting more and more complex, with increased growth, regulations and competition. With all that complexity, you need a technology partner that can provide a […]

Breaking Down Silos Helps Build Up Your Business

By Ryan Staggemeier, NISC Member Value Team Lead  When you plan a road trip, you don’t get in the car without knowing where you’re going and how you’re going to get there. You need to make sure there are places […]

In the DIY Era, Simple Self-Service is the Solution for Customer Success

We’re officially in the Do-It-Yourself (DIY) Era. At any time of day, you can endlessly stream home improvement shows helping you fix up your house, repair your car, or even troubleshoot electronic devices. The DIY era brings endless possibilities. And […]

Announced at MIC ’23: Redesigned SmartHub Now Available for NISC Utility Members

During the Utility Industry Outlook session at the 2023 Member Information Conference (MIC), NISC’s Director of Product Management Jason Bartsch moved to the edge of his on-stage seat. “I want to run out into the crowd and give high fives […]

NISC Grid Improvement Project Entering Critical Phase

Innovation is a process. The process of creating a more stable and adaptable electrical grid has reached a critical juncture for NISC and its partners in the project known as Faster-than-Real-Time (FTRT) Simulation with Demonstration for Resilient Distributed Energy Resource […]

Keeping Data Secure with the Emergence of AI

At this point, we can safely assume we all have heard of artificial intelligence (AI). After all, it isn’t anything new…but the quantum leap in progress of AI surely has led to some interesting board room discussions recently…And rightfully so. […]

Don’t Leave Your Customers in the Dark

Be Prepared and Keep Customers Aware of Load Events with NISC’s Load Event Survival Kit It was frigid. Demand on the region’s already-strained electric system had reached critical levels, and Tennessee Valley Authority (TVA) needed to take action. In December […]