J.D. Power has again released results of its recent customer satisfaction study, and NISC is proud to congratulate 20 of our Members who topped the list in the Cooperatives segment. Surveys this year showed that customers desire to know how […]
It’s Tuesday night, about 9 p.m. Bedtime. It is a school night, and the kids have to be up early. However, the sounds of a gaming system or tablet can still be heard, and it’s going to be hard for them […]
The past couple years have brought many changes for us all. Many of you, our Members, took the focus off yourselves and your families to concentrate on the world around us to ensure we could continue with the essential services […]
NISC’s solutions leverage operational data to help you run your organization more efficiently and serve your customers more effectively, but what is your organization doing to protect its vital information and sensitive systems from a cyberattack? You can no longer […]
October is National Co-op Month, which means it’s a wonderful time to reflect on the impact, importance and benefits of the grassroots cooperative business model. Below are three distinctive characteristics of a cooperative business. Cooperatives encourage long-term strategies rather than […]
For the first time ever, the 2021 MIC took place outside of St. Louis, Mo., and went on the road to Louisville, Ky. While the venue was new and there were plenty of new software features to discuss, the MIC […]
By Amber Wesche, Lead Product Manager, SmartHub and Multi-Channel Messenger This article originally appeared in the 2021 Fall/Winter issue of the CCA Voice. Click here to view the issue! Customer engagement can feel a lot like putting together a puzzle. […]
We are so grateful for having the opportunity to hold the 2021 Member Information Conference (MIC) in-person this year. It was great to visit with our Members face to face! The MIC is all about learning and expanding connections with […]
Each year during our annual Member Information Conference (MIC), we have the opportunity to come together, learn and collaborate on the latest and greatest in NISC solutions. It’s also a time to showcase the true cooperative spirit and give back […]
Two years ago, NISC launched the SmartHub Marketing kit featuring bill inserts, social media materials, posters, banners and videos as a way to assist Members to increase adoption of the web and mobile app. Today, we have heard your requests […]
Cybersecurity is critical to any and all organizations regardless of the industry. From mom-and-pop shops selling baked goods to large utility companies, a secure environment is not just a best practice, it is an absolute necessity. But true cybersecurity is […]
Crowdsourcing is one of the biggest buzzwords you’ll hear in the technology industry right now. Apps, websites and yes, even broadband and utility organizations are tapping into the user-centric technology to help drive their business forward. But…what is crowdsourcing? And […]
