Consumer Analytics Powers Better Insight, Decision Making for Utility Customers
Our homes, including our appliances, are getting smarter. You can turn your lights on and off with a command, and your refrigerator can let you know when you’re running low on milk. What if they could give you more information, […]
A (Not So) New Cyber Threat :: Supply Chain Security
With everything going on in the world, a sound cybersecurity strategy is more critical today than ever before. According to the Allianz Risk Barometer, the number one concern for companies globally in 2022 is cyber incidents, followed by business interruptions […]
What is NISC's User Services System & What Makes It Different Than the Rest?
With the NISC User Services System (USS), operating your broadband service offerings at peak efficiency and providing true customer care and support of the Internet of Things (IoT) is now a reality. This Auto Configuration Server (ACS) management solution is […]
Cooperatives Recognized in 2021 J.D. Power Customer Satisfaction Ratings
J.D. Power has again released results of its recent customer satisfaction study, and NISC is proud to congratulate 20 of our Members who topped the list in the Cooperatives segment. Surveys this year showed that customers desire to know how […]
NISC Welcomes Data Replication Management to the Cybersecurity Family!
NISC’s solutions leverage operational data to help you run your organization more efficiently and serve your customers more effectively, but what is your organization doing to protect its vital information and sensitive systems from a cyberattack? You can no longer […]
NISC Celebrates Cooperative Business Model During Co-op Month
October is National Co-op Month, which means it’s a wonderful time to reflect on the impact, importance and benefits of the grassroots cooperative business model. Below are three distinctive characteristics of a cooperative business. Cooperatives encourage long-term strategies rather than […]
Piecing Together the Customer Engagement Puzzle
By Amber Wesche, Lead Product Manager, SmartHub and Multi-Channel Messenger This article originally appeared in the 2021 Fall/Winter issue of the CCA Voice. Click here to view the issue! Customer engagement can feel a lot like putting together a puzzle. […]