Our homes, including our appliances, are getting smarter. You can turn your lights on and off with a command, and your refrigerator can let you know when you’re running low on milk. What if they could give you more information, […]
With everything going on in the world, a sound cybersecurity strategy is more critical today than ever before. According to the Allianz Risk Barometer, the number one concern for companies globally in 2022 is cyber incidents, followed by business interruptions […]
If there’s one word you could use to sum up the past few years, it’s “change.” Everyone, everywhere has dealt with major changes, and has done so very quickly. The energy industry is no different. Many things have gone virtual—not […]
With the NISC User Services System (USS), operating your broadband service offerings at peak efficiency and providing true customer care and support of the Internet of Things (IoT) is now a reality. This Auto Configuration Server (ACS) management solution is […]
Do you offer rebates to customers who purchase items from you? Are you considering offering a program and want to gauge your customers’ interest in it? Do you host events, such as Annual Meetings, and want to collect RSVPs? Do […]
J.D. Power has again released results of its recent customer satisfaction study, and NISC is proud to congratulate 20 of our Members who topped the list in the Cooperatives segment. Surveys this year showed that customers desire to know how […]
It’s Tuesday night, about 9 p.m. Bedtime. It is a school night, and the kids have to be up early. However, the sounds of a gaming system or tablet can still be heard, and it’s going to be hard for them […]
The past couple years have brought many changes for us all. Many of you, our Members, took the focus off yourselves and your families to concentrate on the world around us to ensure we could continue with the essential services […]
NISC’s solutions leverage operational data to help you run your organization more efficiently and serve your customers more effectively, but what is your organization doing to protect its vital information and sensitive systems from a cyberattack? You can no longer […]
October is National Co-op Month, which means it’s a wonderful time to reflect on the impact, importance and benefits of the grassroots cooperative business model. Below are three distinctive characteristics of a cooperative business. Cooperatives encourage long-term strategies rather than […]
For the first time ever, the 2021 MIC took place outside of St. Louis, Mo., and went on the road to Louisville, Ky. While the venue was new and there were plenty of new software features to discuss, the MIC […]
By Amber Wesche, Lead Product Manager, SmartHub and Multi-Channel Messenger This article originally appeared in the 2021 Fall/Winter issue of the CCA Voice. Click here to view the issue! Customer engagement can feel a lot like putting together a puzzle. […]
