Cooperatives Recognized in 2021 J.D. Power Customer Satisfaction Ratings

J.D. Power has again released results of its recent customer satisfaction study, and NISC is proud to congratulate 20 of our Members who topped the list in the Cooperatives segment.

Surveys this year showed that customers desire to know how their electric providers are supporting local economic development efforts, and in knowing that information, ultimately have increased satisfaction toward their providers.

“In today’s roller coaster economic environment, electric utility providers need to not only increase their efforts to help their local economies but also communicate more effectively about utility programs and activities,” said John Hazen, managing director of the utility practice at J.D. Power. “Utility customers want to hear about these efforts and, when they do, overall satisfaction is higher. Promoting economic development efforts can increase overall satisfaction by as much as 122 points.”

NISC is proud to serve these essential service providers and is committed to helping them achieve their goals of unmatched customer service to end users. Congratulations to NISC Member Clay Electric Cooperative in Florida for ranking no. 1 on the list, and to all NISC Members who were recognized:

Click here to learn more about the study and to view the full list of awardees.