SmartHub Archives - National Information Solutions Cooperative (NISC)

Case Studies

Trico Electric: Meeting Member Needs from the Mountains to Mexico

Click here to download Marana, Arizona, sits just over 20 miles northwest of Tucson. One of the fastest-growing towns in Southern Arizona, Marana offers beautiful views of the neighboring Sonoran Desert and Dove Mountain. It’s a place where residents enjoy […]

Announced at MIC ’23: Redesigned SmartHub Now Available for NISC Utility Members

During the Utility Industry Outlook session at the 2023 Member Information Conference (MIC), NISC’s Director of Product Management Jason Bartsch moved to the edge of his on-stage seat. “I want to run out into the crowd and give high fives […]

SmartHub Order Management Streamlined for an Enhanced Signup Solution

SmartHub Order Management (SHOM) puts the power of account management at your customers’ fingertips. SHOM just got more powerful and easier to use with the newly released streamlined version of the solution that includes scheduler integration. SHOM provides customers a […]
Consumer Analytics

Consumer Analytics Powers Better Insight, Decision Making for Utility Customers

Our homes, including our appliances, are getting smarter. You can turn your lights on and off with a command, and your refrigerator can let you know when you’re running low on milk. What if they could give you more information, […]

Crowdsourcing – Not Just a Buzzword Anymore

Crowdsourcing is one of the biggest buzzwords you’ll hear in the technology industry right now. Apps, websites and yes, even broadband and utility organizations are tapping into the user-centric technology to help drive their business forward. But…what is crowdsourcing? And […]

Multi-Channel Messenger Moving to Toll-Free Numbers for Texting

NISC has moved forward with providing one unique toll-free number per Member to send out text messages through Multi-Channel Messenger.

Building Connections with a Better Broadband Signup Process

This article ran in the TMEPA Newsletter on March 30, 2021. Click here to visit their site! Cumberland EMC is an electric provider but has begun offering broadband services as a way to ensure their community has access to high-speed […]

Beyond the Bill: The Power of SmartHub

SmartHub, NISC’s web and mobile application, has been helping broadband and utility customers pay their bills and understand their usage for almost a decade. But the true power of SmartHub goes far beyond the bill. Along with easy-to-understand bill and […]

NISC Partners with Diamond Communication Solutions for Enhanced Mobile Election Balloting

Electing board directors is an important process for NISC Members. More importantly, ensuring your customers can vote, and vote safely is critical. Since 2016, NISC Members have been able to provide online balloting through SmartHub via the web, helping to […]

NISC Launches Two-Way Texting Feature for Enhanced Outage Communication

Providing your customers with communication options is essential as we rely more on technology to stay connected. Making that communication simple is critical. Now, you can enhance that connectivity and communication by leveraging the new outage two-way texting feature. Powered […]

Utilizing SmartHub Amidst COVID-19

We hope you, our Members, always know that NISC is here to support you. Now, with recent events surrounding COVID-19, that promise is no different. We’ve seen many of you this week working to help your members and customers utilize […]