IT Cooperative Adding 33,000 Square Feet to Accommodate Continued Growth Mandan, N.D., June 24, 2015 — National Information Solutions Cooperative (NISC), a leading provider of technology solutions to utility and telecommunications organizations worldwide, officially broke ground today for their newest building at the Mandan, N.D. campus. This expansion will accommodate the current and projected growth of the IT cooperative as well as connect all buildings on the campus. "Breaking ground on a larger facility reflects NISC's commitment to our growing Membership and to North Dakota. We are very thankful for the community support we have received," said Jasper Schneider, Vice President of Member Engagement at NISC The groundbreaking was marked by speeches given by Vern Dosch, NISC President and CEO, John Smith, NISC Board of Directors Chairman, and Arlyn Van Beek, Mayor of Mandan. Smith, Van Beek as well as Jim Keller, NISC Team Lead Automated Mailroom Operations and Facilities, shoveled the ceremonial dirt to officially begin the $7.5 million project. The event was attended by many NISC Mandan employees and members of the Bismarck-Mandan community. The Mandan location, one of four NISC campuses in the United States, has been the North Dakota campus of the technology cooperative since 1966 and is home to more than 400 employees. The Mandan facility will expand by 33,000 square feet in an effort to accommodate the demands of a growing organization, offering additional office space, meeting rooms, a dining facility and fitness center. At NISC, employees focus on service excellence and innovative information technology solutions that enable their Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries. Due to the continued steady growth of the IT cooperation, NISC [...]
IT Cooperative Recognized by Computerworld, St. Louis Post-Dispatch Lake Saint Louis, Mo., June 22, 2015 — National Information Solutions Cooperative (NISC), a leading provider of IT and software solutions to utility and telecommunications organizations, has been named one of the Top 100 Best Places to Work in IT by Computerworld Magazine. The recognition marks 12-straight years that NISC has been included on the Computerworld list. “This recognition is very special, because it comes directly from the NISC employees,” said Vern Dosch, NISC President and CEO. “We work very hard as an organization to make sure that we have a positive, productive and enjoyable workplace. Being recognized as one of the Best Places to Work shows that our employees are passionate about what we do as an organization.” This year, NISC is ranked No. 13 in Computerworld’s small business category. Computerworld’s Best Places to Work in IT list is built from a comprehensive survey sent to employees that judges satisfaction with the organization for several categories including benefits, career development, retention and training. NISC has made the 100 Best Places to Work in IT 13 times. "The 100 organizations on Computerworld’s 2015 Best Places to Work in IT list realize that attracting and retaining a highly-skilled technology workforce leads to competitive advantage,” says Scot Finnie, editor-in-chief of Computerworld. “In a tight market for tech talent, these outstanding employers attract the best and brightest IT pros with generous salaries and top-drawer benefits, then deepen their teams’ engagement with challenging, business-critical projects built around cutting-edge technologies. As a result, these winning organizations are best positioned to take advantage of the digital transformation sweeping through every industry.” Along with the Computerworld recognition, NISC has also been named one of [...]
University of Mary and NISC Announce Capstone Course with NISC CEO and Employees as Adjunct Professors
BISMARCK, N.D. – University of Mary President Monsignor James Shea announced Tuesday, April 14, 2015, a new capstone course in the Gary Tharaldson School of Business, to be taught by National Information Solutions Cooperative (NISC) President and CEO Vern Dosch and NISC employees. The announcement was made at the conclusion of the noon Lunch and Learn series sponsored by the Bismarck-Mandan Chamber of Commerce and the University of Mary. Today's program was entitled "Wired Differently: Leadership Through Service." Wired Differently is the name of NISC's newly released business book that highlights the company's unique business model, servant leadership principles and shared values. Wired Differently will be the textbook for the new college course. "We are truly excited to have Vern and his team work with our students and teach from a book that humbly describes how to spark better business results," said Monsignor Shea. "This new capstone course is a perfect example of our university's work to strengthen relationships between the business community, our students and our faculty." NISC is a nearly 50-year-old technology business built on the cooperative model. It started out providing software and IT services for three rural cooperatives a half-century ago and has grown to 14 million end users in 49 U.S. states or territories and in Canada. NISC has four locations and employs more than1,000 individuals in Mandan, N.D.; Lake Saint Louis, Mo.; Cedar Rapids, Iowa; and Shawano, Wisc. Dosch is an alumnus of the University of Mary as are 61 NISC employees, or 17 percent of NISC's Mandan campus employee population. He says he hopes NISC employees will help students see what servant leadership looks like in a business setting and he wants students to better understand how shared [...]
At the annual CFC Forum 2014, Vern Dosch, NISC’s President and CEO, led a panel on cybersecurity which included Tom Ridge, former Pennsylvania Governor and the first U.S. Secretary of Homeland Security, and Howard Schmidt, Cybersecurity Coordinator for President Obama from 2009 to 2012. During the presentation, which can be viewed in its entirety on CFC’s website, Dosch tracked the panelists’ recommendations. You can listen to a recap of recommendations and review the panel’s list of actions designed to protect organizations against cyber attacks. Adoption of PCI compliance best practices as it relates to protection of credit card information is critical. Adopt a social engineering policy specifically as part of employee education, and do mandatory education in this area as it relates to social engineering, phishing, Internet look-alikes as well as email hoaxes such as survey and prize scams. Coordination between operations, outside employees and the IT department. Perform annual security audits, and, if possible, aligning the organization with a vendor that can do continuous cyber-monitoring. Consider purchasing cyber insurance. Perform an inventory of the system and work to identify the organization’s vulnerabilities as well as potential high profile targets. Establish a local mobile security strategy as it relates to the organization’s network to address the growth and pervasiveness of mobile devices that are either issued by the organization or belong to the employee.
National Information Solutions Cooperative (NISC) has been recognized by the St. Charles County, Mo., Economic Development Council (EDC) with the Spotlight Award for June of 2014.“We’re extremely honored to receive the Spotlight Award,” said Jackie Rocha, Manager, Office Services and Facilities at NISC’s Lake Saint Louis facility. “We’ve been the best-kept secret in the St. Charles County area, but that secret is getting out through connections with many local businesses and other organizations. This recognition means a lot to us, and we’re very lucky to be able to work with a great group like the St. Charles County EDC.”The Business Spotlight Award is presented to a local St. Charles County business based on several criteria including job growth, economic impact, civic involvement and entrepreneurial success. NISC was presented the award for serving more than five million consumers across the globe with utility and telecommunication services, along with continued growth and success in the St. Charles County, Mo., area. The award recipient is determined by a standing committee of St. Charles County EDC called the Economic Development Roundtable (EDR). (Quote from City Hall) The EDR, along with Lake Saint Louis, Mo., Mayor Ralph Sidebottom, presented the award to Rocha and Senior Manager of Automated Mailroom Services and Facilities, Rick Willmann, during a visit to the Lake Saint Louis NISC office in June, which was followed by a tour of the facility.
IT Cooperative Recognizes Successes, Aims for Continued Progress in 2014 Nashville, TN, March 3, 2014 — "NISC has always has been a leader, but now it's recognized around the country as the technology IT cooperative for software," said Michael Miller, President and CEO of Nolin Rural Electric Cooperative, who is retiring from the NISC Board of Directors after 15 years of service. "If (the industries) grow in the next 40 years like they did in the last 40, there's no limit to what can be achieved…it's going to be a whole new world in the coming years for IT." During the 2014 NISC Annual Meeting, Miller, along with Ron Brothen, Director of Northwest Communications Cooperative, reflected via video on how much the utility and telecom industries have evolved during their time on the NISC Board of Directors. NISC Board Chairman Roger Yoder, CEO of Union Rural Electric Cooperative, and NISC President and CEO Vern Dosch picked up where they left off, looking to the future of NISC and the industries it serves. "I believe that NISC's future has never been brighter," Yoder said. "Today, the spirit of innovation and possibility runs deep. With the guidance of the NISC Membership, NISC's staff is ready and excited to develop solutions for the future. Our success is building momentum and our collective ability to tackle the big challenges is growing." Dosch discussed several industry trends, how having a connected household and social media are affecting utilities and telecoms well into the future. He also discussed the critical importance of cyber security and protecting the data that makes these new technologies possible. "This is not your grandfather's co-op anymore," Dosch said. "We're able to leverage technology like never before, [...]
Technology Cooperative Receives Award for Helping Local Businesses Succeed, Investing in the Community and for Supporting Charities National Information Solutions Cooperative was the recipient of 2013 Business of the Year Award given by the Western St. Charles County Chamber of Commerce. This award is given to a local business that has made an impact in the community. Criteria includes: assisting in helping fellow local businesses succeed, investing in the community and for supporting local charitable organizations. The Western St. Charles County Chamber of Commerce held its annual awards ceremony at the Celebration Ball on February 1, 2014. The event was held at Progress Park Banquet Center and brought Chamber members, community leaders and residents together. “The Western St. Charles County Chamber of Commerce is proud to award Business of the Year to National Information Solutions Cooperative (NISC),” said Tony Mathews, President and CEO of the Western St. Charles County Chamber of Commerce. “We wanted to recognize them for their amazing service in the community, assistance in helping fellow businesses succeed and the growth of their business in our area.” “We have always been more than a technology organization. Our people and Members are the heart of NISC,” said Todd Eisenhauer, Vice President of Engineering and Operations at NISC. “What separates NISC from other organizations is that we have a Statement of Shared Values, and since we are also a cooperative, owned by our Members, NISC embraces the Seven Cooperative Principles. In Principle Seven, Concern for the Community, it states that while focusing on member needs, cooperatives work for the sustainable development of the communities through polices and programs accepted by the members. By playing an active role in our local community we are fulfilling the [...]
National Information Solutions Cooperative Recognizes Employee Service Ranging from Five to Forty Years Throughout the month of January, National Information Solutions Cooperative (NISC) held a banquet near each of their four campus locations to recognize employees who reached an annual milestone with the organization. These milestones celebrated at the banquets range from five to forty years of service. “It’s not often that a company, especially a technology organization, experiences the dedication and support of so many individuals for such a long period of time, like we have at NISC,” said Kari Reichert, Vice President of People Services. “It’s important to all of us to recognize and show gratitude for all their hard work through the years.” Here are a few highlights about the NISC experience, courtesy of the employees who achieved a milestone anniversary this year: “Sixteen years in this industry and I cannot imagine being any happier in my career or personal life. It has only been five years since I made the move to join NISC and I truly can say I have found my home,” said Tracy Hudson, Product Line Manager. “Working for a cooperative has made a world of difference in my views of customer service, gratitude and humility. The culture at NISC offers me a great sense of pride, gratification in knowing that I am surrounded daily by people who care and are truly doing the right thing—always. I have achieved more personal goals and professional growth than I ever imagined possible. I look forward to the future.” “NISC is the fourth company I have worked for as a professional software engineer and hopefully the last. I am simply amazed and drawn to NISC because of its values, its customers [...]
Web and Mobile Apps & Usage Graphing Tools Bring Greater Efficiencies to Telecoms National Information Solutions Cooperative® (NISC), a leading provider of information technology products and services, has announced the release of SmartHub® Order Management and Broadband Measured Service. These solutions continue to build upon the robust iVUE® Enterprise System, NISC’s broad, scalable suite of accounting, customer care and billing, and engineering and operations solutions. NISC’s SmartHub® Order Management solution uses the telecom’s existing website to market services based on service location and fully customizable business rules that accommodate hundreds of bundling configurations. The shopping cart functionality allows telecom customers the ability see their price change in real time as they add and upgrade services, thus reducing the confusion account adjustments can cause. SmartHub Order Management allows the telecom’s website to do the work and redirects your customer service representatives’ time to more critical tasks. "With the new features in SmartHub Order Management, customers will have the information they need so they can make their choices about what particular types of plans they want or any other changes they want to make to their accounts," said Brad Quick, Information Systems Manager for Mid-Rivers Telephone Cooperative in Circle, Mont. "They will be able to do that essentially on a 24/7 basis. For us that is important. It just is not enough to have our business office open 8 to 5 Monday through Friday. We need that 24/7 access." “Today’s telecom customers want convenient account access, detailed information about their usage and control of their services all day, every day…and telecoms want to increase revenues and upsell whenever possible,” said Mark Momerak, NISC Executive Product Line Manager. “If customers want to upgrade their broadband package before an [...]
At NISC, your security and the security of your customers’ confidential information, including credit card data, is extremely important to us. For that reason, we do our best to provide payment solutions and services that are not only Payment Card Industry (PCI) compliant from NISC’s standpoint, but that will assist you in meeting your PCI compliance requirements. A lot of people, though, think that PCI compliance may not pertain to them. Common misconceptions are that if an organization is not storing credit card data, or do not generally process a large amount of credit card data, they don’t have to worry about compliance. This is not true. Operating solutions outside of PCI compliance standards can result in fines from regulatory agencies, legal fees and fees from other financial institutions, extra compliance work and a loss of trust from your membership. According to First Data, the average cost of a security breach is $5.5 million. 78 percent of customers said they would not shop at a store if they knew it had suffered a card-data compromise. While NISC does our best to provide PCI-compliant solutions, compliance doesn’t stop there. PCI compliance requires that a Self-Assessment Questionnaire (SAQ) be completed by all merchants that process credit card payments. The SAQ requires answering questions to procedures and processes that pertain to your organization specifically. NISC is working with First Data to provide a solution to help our Members understand and meet PCI compliance requirements. The First Data Rapid Comply Solution provides an easy to use online guide featuring a step-by-step, self-guided approach to help you complete the SAQ, pre-filling many of the answers, and provides integrated network scanning if required. In an increasingly digital world, being able to [...]