Blog - National Information Solutions Cooperative (NISC)

NISC Blog

Wake EMC Reduces Truck Rolls by Nearly 50 Percent for Disconnects with NISC’s Multi-Channel Messenger

“Can you imagine consistently reducing the potential of 50 truck rolls to 10 with a single actional text reminder each week?” asked Scott Poole, Vice President of Customer Service for Wake Electric Membership Corporation. That truck roll scenario isn’t imagined […]

Enhanced Customer Engagement with Enhanced Data

By Amber Wesche, Product Manager II at NISC Originally published in the NWPPA Bulletin, August 2025 Knowledge is power, and when it comes to powering our communities, knowledge is the key to making connections that lead to lasting engagement. Energy […]

Desperate Times; Disparate Measures :: Embracing Zero Trust to Protect Critical Infrastructure

You know what they say about desperate times? They call for desperate measures. In the world of cybersecurity, we like to think disparate measures are the best defense. Now is the time to rethink entirely how you are protecting your […]

Making Employees Part of Change is Key to Project Success

Making Employees Part of Change is Key to Project Success “Don’t be afraid of change. You may lose something good but gain something better.” – Unknown You have likely heard the saying that the only constant in life is change, […]

Disaster Recovery: Ensuring Business Continuity in the Face of a Disaster

Your organization is powering the communities in which you serve, and your services are critical to their lives and businesses. And with that comes great responsibility. Not only to keep the power humming, but to ensure you are operating your […]

When It Comes to Payments, NISC’s Multi-Channel Messenger is the G.O.A.T.

Sports fans are constantly talking about the goat. No matter the game, no matter the era, there’s always one. No, the goat isn’t a mascot, it’s an acronym that stands for the Greatest of All Time (G.O.A.T.). Everyone has their […]

As the FCC Deadline Approaches, Simplify Broadband Label Management with NISC

Oct. 10 marks the Federal Communications Commission’s (FCC) deadline for broadband providers to implement broadband consumer labels at each point of sale. Similar to nutrition labels, the broadband labels are meant to improve transparency and allow customers to better understand […]

Congratulations to the Winners of the Member Experience Awards!

The results are in! Congratulations to the winners of the Member Experience Awards. Throughout the Member Information Conference, Members had a chance to vote on their favorite sessions in the MIC app to help select the Member Experience Award winners. […]

As the Heat Rises, Lower Customer Temperatures with Consumer Analytics

Summer is hitting its stride. For many NISC Members, that means high temperatures which lead to higher bills for consumers trying to keep cool. Lowering the outside temperature may not be an option, but cooling consumers that are hot over […]

Social Engineering: A Serious Risk to Your Organization’s Secure Data…And Overall Facilities Safety

Being in the industries in which we serve, safety is always at the forefront of your mind. From the staff in the field to those in your offices, keeping a focus on safety is the number one priority. Another top […]

Boost Customer Satisfaction and Save Employee Time with Automated Service Notifications

Communication is the key to customer satisfaction. And when you can keep your customers in the loop about upcoming installation and service appointments without adding any work to your employees’ plates, it’s a win for everyone involved. National Information Solutions […]

Providing Efficiencies From the Front End to the Back End of Your Business

Enterprise Solutions Allow You to Concentrate on Running Your Business Running a telecommunications business today is getting more and more complex, with increased growth, regulations and competition. With all that complexity, you need a technology partner that can provide a […]