Todd Moore, Author at National Information Solutions Cooperative (NISC)

Case Studies

Just the Ticket for Improved Ticketing

When a customer calls you, does your customer service and support staff know who they are, what service they have, what equipment they’re using, and other key details? Can a single employee help solve a customer’s problem with infrequent need […]

The Evolution of Innovation: Red River Communications

Red River Communications has seen increasing growth in their territory of Abercrombie, North Dakota. Recently, the communications provider moved to NISC’s iVUE Connect – Service solution to serve their customers today and into the future.

NISC Transition Leads to Ultimate Customer Satisfaction

On the heels of a transition to NISC solutions, an 87-year-old electric co-op with the mission of providing excellent service to its members received J.D. Power’s highest honor in customer satisfaction among cooperatives less than a year after going live […]

The Value of the Enterprise

Clay Electric Cooperative’s move to NISC’s enterprise solution has created efficiencies and integrations that benefit both employees and customers. The move also addresses some of the major challenges that come with running one of the largest electric cooperatives in the […]

Partnership Pays Off

Clay Electric Cooperative’s members noticed a radical move forward in the technology offerings they were given after implementing NISC solutions. As a result, both customer and employee satisfaction have been impacted in very positive ways.

Helping Connect Members to Their Best Lives

NISC’s Members provide services that connect their customers to their best lives. It is NISC’s mission to help them effectively and efficiently provide those essential services to their communities.

Early Municipal Adopter Has a ‘Happy Crew’ With NISC Enterprise

Click here to download Deep in a heavily treed area in the foothills of the Appalachian Mountains lies Newport, Tennessee, home of Newport Utilities. This municipal utility provides essential services such as electricity, water, wastewater management and broadband to nearly […]

Four Companies Become One

Click here to download When your internal systems are split among different subsidiary companies, divisions, or other corporate silos, it makes your work less efficient. This has a negative effect on your staff, who spend their time on manual processes […]

Disaster Recovery: Ensuring Business Continuity in the Face of a Disaster

Your organization is powering the communities in which you serve, and your services are critical to their lives and businesses. And with that comes great responsibility. Not only to keep the power humming, but to ensure you are operating your […]

A Focused Vision

Effectively serving your community takes resolve, determination, dedication and a commitment to quality. NISC is a technology partner that adapts with its Members to deliver the solutions they need to provide essential services to their communities.

Tradition to Transformation: How Hart Telephone Company Boosted Efficiency Through Cultural Change

A case study on how Hart Telephone Company (HTC) was able to maximize efficiencies by integrating NISC’s iVUE AppSuite into operational systems across their organization. Right on the Georgia/South Carolina border, about 2 hours northeast of Atlanta, lies Hart County. […]

Partnering for the Future

GVEC, headquartered in Gonzales, Texas, serves a territory that spans 3,500 square miles and 13 counties around the San Antonio area. While the “EC” in their title may mean electric cooperative, their business, like many in the utility industry, has […]