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mmiller

|Mary Miller
Mary Miller

About Mary Miller

Mary Miller is Manager of Communications and Events for NISC, responsible for NISC national events, corporate communications and public relations strategies, along with related content and collateral materials. Prior to NISC, Miller led the Communications and Creative Services division at Basin Electric Power Cooperative, a wholesale G&T cooperative headquartered in Bismarck, ND, where she was employed for 18 years. Miller holds a bachelor of science from Minnesota State University - Moorhead, and is a graduate of the Bismarck-Mandan Chamber of Commerce's Leadership Bismarck-Mandan program. She currently sits on the boards of the Abused Adult Resource Center, the Bismarck Public Schools Foundation and the Lewis and Clark Development Group. She is married to Brady Miller and has three children. Miller works in NISC's Mandan office.

A Smart Solution for Smart Homes

NISC’s SmartHub was the first time our solutions had gone beyond the walls of utility and telecom organizations and into the hands of Members, literally, through a smart phone app that provided instant access to their provider. Since then, SmartHub has grown to include many new features designed to provide the best and most seamless communication between end-users and their service provider. At the 2019 TechAdvantage Expo in Orlando, Fla., SmartHub took another leap forward, introducing integration with voice assistant technology. The app now integrates with smart home devices like Amazon’s Alexa and Google Home to give SmartHub users a hands-free experience. “What Google Home and Amazon Alexa allows us to do is bring technology down to the end user,” said Nate Boettcher, NISC senior product line manager. “People are already using these devices to check the weather or get directions, so it’s a very natural extension for them to ask their utility provider to offer something like this, and we’re very excited to be able to do that.” SmartHub users can access their provider through their smart home device and perform a number of functions including retrieving their bill balance, checking on outages, getting any news alerts from their provider and soon, paying a bill through a stored payment option. “It’s really cool technology that allows the end-users to talk to the device and get more information,” Boettcher said. “In the future we’re going to be adding more features that will really provide some nice value for our Members and their end-users.”

By | March 19th, 2019|Blog|Comments Off on A Smart Solution for Smart Homes

NISC’s SmartHub® Expands into Smart Homes

Lake Saint Louis, Mo., March 13, 2019 – National Information Solutions Cooperative (NISC), a leading provider of software and solutions to utility and telecommunication companies, has expanded its SmartHub® web and mobile app into the smart home. SmartHub’s new voice assistant functionality allows utility consumers to access the app via a Google Home or Amazon Echo, just by using their voice. "One of our goals as an organization is to keep our solutions at the forefront of technology," said David Bonnett, NISC vice president of product management. "The new voice assistant functionality in SmartHub takes advantage of the latest innovations in the smart home to help give consumers an easier way to interact with their utility." SmartHub allows utility consumers to interact with their utility provider anytime, anywhere via the web or a mobile device. Launched in 2012, SmartHub allows consumers to pay their bill, view their usage and interact with their provider by submitting outage updates and receiving important news right at their fingertips. The new voice assistant functionality takes SmartHub into the smart home. These new features allow users to utilize their Amazon Echo or Google Home devices to interact with their utility similarly to how they would when using the SmartHub app. Consumers can ask their device to talk to their utility and perform a variety of tasks like checking account balance and news updates, getting payment history, checking outage information and soon making a payment. "Consumers value convenience," said Nate Boettcher, NISC product line manager. "SmartHub's voice assistant functionality helps to continue leveraging new technology to give consumers options on how and when they communicate with their utility." For more about SmartHub's voice assistant capabilities, visit www.nisc.coop. About NISCNational Information Solutions [...]

By | March 13th, 2019|Press Release|Comments Off on NISC’s SmartHub® Expands into Smart Homes

More Than 600 Attend NISC’s 2019 Annual Meeting

Orlando, Fla., March 11, 2019 – National Information Solutions Cooperative (NISC) welcomed more than 600 Members and guests to its 2019 Utility Annual Meeting in Orlando, Fla., held in conjunction with the National Rural Electric Cooperative Association (NRECA) TechAdvantage Conference and Expo at the Orange County Convention Center, Orlando. NISC's Board of Directors and executive team conducted the business meeting, where four NISC Board Members were ratified: District 4 - Ron Salyer President at Pioneer Rural Electric Cooperative in Piqua, Ohio District 6 - Wayne Martian General Manager at North Central Electric Cooperative in Bottineau, N.D. District 8 - Jeff Churchwell General Manager at Northeast Louisiana Power Cooperative in Winnsboro, La. District 14 - Harry Barnes Director at 3 Rivers Communications in Fairfield, Mont. The business meeting also recognized former Board Director Mickey Miller of Nolin RECC for his 20+ years of combined service to the CADP and NISC Board of Directors. Carol Wright, President/CEO at Jackson Energy Cooperative in McKee, Ky., will fulfill the remainder of his three-year term for District 3. NISC President and CEO Vern Dosch delivered a keynote address centered on what it means to be a part of the NISC family: value with Membership and solutions with impact. "The focus of NISC is not just development of solutions and services," said Dosch. "We also pride ourselves in the differentiators: the 24/7 support, dedicated business managers and a commitment to collaboration. The relationship between NISC and its Members is truly Membership, amplified." Dosch also announced the acquisition of Electrical Distribution Design, Inc. (EDD), headquartered in Blacksburg, Va. EDD is a private corporation providing advanced engineering modeling software and services to the electric utility and related industries. NISC has been working with [...]

By | March 11th, 2019|News, Press Release|Comments Off on More Than 600 Attend NISC’s 2019 Annual Meeting

International Women’s Day 2019

NISC’s 50+ year-old story is one of innovation, service, valued partnerships, grit and bold decisions. We owe our success to not only the Members who influence the solutions we create, but also our employees who never seem to back away from new opportunities

By | March 8th, 2019|Blog|Comments Off on International Women’s Day 2019

NISC to Sponsor and Exhibit at NRECA’s 2019 TechAdvantage

Lake Saint Louis, Mo., March 7, 2019 – National Information Solutions Cooperative (NISC), a leading provider of software solutions to utility and telecommunication companies, is sponsoring and exhibiting at NRECA's TechAdvantage Conference & Expo March 10-13 in Orlando, Fla. NISC will be exhibiting in Halls B4 and C of the Orange County Convention Center in Orlando Monday, March 11, from 4:30 to 7 p.m.; Tuesday, March 12, from 11:30 a.m. to 4:30 p.m.; and Wednesday, March 13, from 10 a.m. to 2 p.m. Expo attendees are encouraged to stop by booth No. 1678 to hear the latest in NISC innovations, test drive solutions and speak one-on-one with our dedicated regional business managers. Visitors will also have an opportunity to check out NISC's new SmartHub Voice Assistant, combining the features of NISC's SmartHub web and mobile app with smart home devices like Amazon Echo and Google Home. Attendees will also have a chance to win an Apple iPad or a Google Home Hub. TechAdvantage is the leading technology event for professionals in the electric cooperative sector, focused on new innovations and critical technologies that will be instrumental for electric cooperatives' success in the future. The conference brings together thousands of attendees from across the country in departments including engineering, information technology, energy services, operations and supply management. For more information on TechAdvantage, please visit www.techadvantage.org. Annual Meeting to Provide NISC HighlightsIn conjunction with TechAdvantage, NISC will be hosting its Annual Meeting Sunday, March 10, from 11:30 a.m. to 1 p.m. in Valencia D, located in the west concourse of the Orange County Convention Center. NISC president and CEO Vern Dosch alongside the vice presidents and representatives from NISC's Board of Directors will report on NISC's finances, [...]

By | March 7th, 2019|Press Release|Comments Off on NISC to Sponsor and Exhibit at NRECA’s 2019 TechAdvantage

NISC Acquires Electrical Distribution Design, Inc.

Lake Saint Louis, Mo., March 1, 2019 – To better serve its Members, National Information Solutions Cooperative (NISC), a leading provider of software solutions to utility and telecommunication companies, has acquired Electrical Distribution Design, Inc. (EDD). EDD is a private corporation headquartered in Blacksburg, Va., that provides advanced engineering modeling software and services to the electric utility and related industries. NISC has been working with EDD for several years, integrating EDD’s analytics into NISC’s Geographic Information System, Outage Management System and Operations Analytics product offerings. EDD’s commercial software product, DEW, stands apart from others in its ability to deliver near real-time operational analytics for electric utilities. “EDD is a great fit with NISC in both the quality solutions and diligent service they provide their customers,” said Todd Eisenhauer, NISC vice president of Strategy & Operations Solutions. “Driven by new technologies, regulations, and end-user expectations, the utility industry is changing and evolving at a rapid pace. This acquisition will help ensure NISC’s Members are empowered to keep up with that pace by making more-informed decisions at a rate faster than ever before.” “We feel NISC is a natural fit for EDD,” said Dr. Robert Broadwater, EDD chief technology officer. “We’re excited to combine our technology and years of experience with NISC’s large active community in order to enhance our products to the benefit of all NISC’s Members.” With the acquisition, EDD and its 15 employees will become a subsidiary of NISC. About NISCNational Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members. We deliver advanced solutions, services and support to 832 independent telephone companies, electric cooperatives and other public power entities. NISC is an [...]

By | March 1st, 2019|News, Press Release|Comments Off on NISC Acquires Electrical Distribution Design, Inc.

A Culture of Cybersecurity, a Commitment to Doing the Right Thing

A recent article published in a widely circulated technical publication has spurred a much-needed online discussion. The article's focus was on the management of consumer password credentials. Naturally, this spurred the question of what NISC is doing to protect the information of our Members and their end-consumers/customers. At NISC, the security of our Members' information is of utmost importance. We’ve instilled a culture of cybersecurity, one where we work to continuously improve, and where we seek input from experts across the country. Below is an outline of our current password management practices for SmartHub, NISC’s online billing and payment tool that allows end-consumers to manage their accounts, pay bills, monitor electric use and report issues. We’ve also elaborated on other efforts under way to protect and safeguard our Members. NISC’s password management practices and commitment to cybersecurity Key SmartHub password security practices SmartHub is NISC’s online billing and payment tool that allows end-consumers to manage their accounts, pay bills, monitor electric use and report issues. All SmartHub passwords stored in our iVUE database are currently encrypted, not in plain text.While NISC strongly advises against it, a Member may configure our iVUE software solution to allow Customer Service Representatives with special security permissions to see a password under special circumstances. Update since our discussion: We are gathering a list of our Members who currently enable this option, and plan to directly contact their CEO/general managers, advising them of this and strongly encourage them to consider disabling this option.Today if a customer forgets the SmartHub password, he or she is required to answer a series of validation questions before being able to enter a new password.Password lengths and requirements are controlled by the Member. Ongoing efforts to move [...]

By | February 28th, 2019|Blog|Comments Off on A Culture of Cybersecurity, a Commitment to Doing the Right Thing

NISC Announces 2019 Educational Workshops Schedule

Lake Saint Louis, Mo., Feb. 13, 2019 – National Information Solutions Cooperative (NISC), a leading provider of software solutions to utility and telecommunication companies, announced the 2019 NISC workshops schedule in preparation for another exciting year of learning opportunities for NISC Members. NISC’s workshops are an integral piece of the continued education provided by NISC each year. They provide an opportunity for NISC staff to connect one-on-one with Members and discuss key features of the iVUE Enterprise software. Workshops also enable NISC Members to collaborate with one another, build relationships and share stories about how their organization uses NISC’s software.  “We are so excited to continue enhancing our workshops and to add even more dates to the schedule for this year,” said Jasper Schneider, NISC vice president of Member & Industry. “Though our annual Member Information Conference is our main learning event, the workshops enable us to work with NISC Members directly, providing one-on-one instruction and guidance, and really connect with our Members on how to best utilize NISC solutions for their organization.” NISC’s workshops are also one of the features highlighted in NISC’s new advertising campaign, Membership Amplified. The advertisements, which will run in industry publications including NRECA’s RE Magazine and NTCA’s Rural Telecom Magazine, focus on the key identifiers that set NISC apart, the unique advantages of partnership and how Members play an integral role in every aspect of the technology cooperative. The campaign will continue to highlight different NISC features throughout the year. NISC’s first workshop of 2019 will be held Feb. 20-21 at San Luis Valley REC in Monte Vista, Colo. To learn more about the 2019 NISC Workshops and to view the full schedule, please visit the NISC Community. To [...]

By | February 13th, 2019|Press Release|Comments Off on NISC Announces 2019 Educational Workshops Schedule

NISC Membership is Amplified at the 2019 Telecom Annual Meeting

New Orleans, La., February 12, 2019 – NISC Membership means more than just solutions, it’s a partnership between the software provider and the Member that drives all organizations forward. This was the theme of NISC’s 2019 Telecom Annual Meeting, held in conjunction with the NTCA RTIME Meeting and Expo in New Orleans, La. NISC president and CEO Vern Dosch took the stage at the 2019 NISC Telecom Annual Meeting to discuss what it means to be an NISC Member. Of course there are solutions, but with 24/7 support, dedicated business managers and a commitment to collaboration, the relationship between NISC and its Members is truly Membership, Amplified. "Every time we can have a conversation with our Members is important," Dosch said. "We're committed to building relationships with our Membership and having the opportunity to talk face-to-face is not one we take for granted. These meetings give us a chance to engage with our Members and collaborate to solve industry challenges and build new and exciting things together." During the NTCA Excellence Awards Ceremony, Dosch was recognized with the Outstanding Achievement Associate Member Award. He joined NTCA chief executive officer Shirley Bloomfield on stage during the ceremony to accept the award and gave thanks to NTCA for being a great partner with NISC. NISC also launched a new exhibit at the RTIME Expo. The exhibit focused on NISC’s Membership Amplified campaign and featured multiple areas designed to showcase NISC's collaboration with its Members. While NISC Membership goes far beyond technology, the solutions are still extremely important. The new exhibit featured several areas for demonstrating the latest NISC innovations. "NISC provides world-class technology solutions, but that's not where our relationship ends," said Jasper Schneider, NISC vice president [...]

By | February 12th, 2019|News, Press Release|Comments Off on NISC Membership is Amplified at the 2019 Telecom Annual Meeting

NISC to Sponsor and Exhibit at NTCA’s 2019 RTIME

Lake Saint Louis, Mo., Feb. 1, 2019 – National Information Solutions Cooperative (NISC), a leading provider of software solutions to utility and telecommunication companies, will be sponsoring and exhibiting at NTCA – The Rural Broadband Association’s Rural Telecom Industry Meeting & Expo (RTIME) Feb. 3-6 in New Orleans, La.

By | February 1st, 2019|Press Release|Comments Off on NISC to Sponsor and Exhibit at NTCA’s 2019 RTIME