Almost 100 million people watched the San Francisco 49ers take on the Kansas City Chiefs in Super Bowl LIV Feb. 2 in Miami. Only a fraction of those viewers were as emotionally invested in the game as NISC employee Michael Brunskill. Michael, a Professional Services coordinator in NISC’s Mandan, N.D., office, flew to Miami with his wife, Susan, to watch their son, Daniel, take the field as on offensive lineman with the 49ers. (Watch Michael share about Daniel and his thoughts the week of the Super Bowl: NISC Employee Shares About Super Bowl-Bound Son) The Brunskills were able to visit with Daniel and take part in several of the team’s family-and-friend festivities in the days leading up to the big game. The family’s first team-related activity was a 49ers reception attended by many of the players and coaches. “We had dinner with Daniel after we arrived in Miami on Thursday, and he seemed relaxed and ready,” Michael said. “He seemed focused, but you could tell it was different because of all the activity surrounding the event.” They were also able to squeeze in a couple breakfasts with Daniel, along with Michael and Susan’s two daughters and their families. On gameday, the 49ers treated the families to the best of accommodations. “The Niners organized our game experience to the ‘Niners’ degree,’ ” Michael said. “A convoy of buses brought everyone to and from the game, with the pregame ride having a party atmosphere. At the stadium it was an absolute sea of red from both teams’ fans. There were pregame activities and music concerts, and there were a lot of family group pictures and selfies being taken with well-known people.” While the Brunskills couldn’t see Jennifer [...]
Mandan, N.D., Feb. 13, 2020 – National Information Solutions Cooperative (NISC), a leading provider of software solutions to utility and telecommunication companies, will be sponsoring and exhibiting at NTCA – The Rural Broadband Association’s Rural Telecom Industry Meeting & Expo (RTIME) Feb. 16-19 in Phoenix, Ariz. NISC will be exhibiting Monday, Feb. 17 and Tuesday, Feb. 18. RTIME attendees are encouraged to stop by booth #100 to learn about the latest in NISC innovations, test drive solutions and visit one-on-one with NISC’s staff. Visitors will also have an opportunity to win an Apple iPad or Apple AirPods. RTIME is rural America’s largest annual telecommunications industry event, bringing together more than 2,200 thought leaders and telecommunications experts from across the country to discuss key topics facing rural communities. This year’s event, themed “Accelerating Solutions,” focuses on advancing communities with accessible and affordable next-generation technology that’s in high demand and allows subscribers to stay connected locally, nationally and globally. For more information on RTIME, please visit www.ntca.org/events-education/events/2020-rtime. Annual Meeting to Provide NISC HighlightsIn conjunction with the RTIME events, NISC will be hosting its 2020 Telecom Annual Meeting Sunday, Feb. 16, from 5:15-7 p.m. in Encanto on the second level of the Sheraton Phoenix Downtown. NISC President and CEO Dan Wilbanks, along with representatives from NISC’s Board of Directors and Executive Team, will present a summary of financial performance, share an overview of key objectives from the past year and current research and development initiatives, including upcoming enhancements to the NISC Enterprise. Additional information about NISC can be found at www.nisc.coop.
During their 77th annual meeting last month in Bismarck, N.D., the North Dakota Association of Rural Electric Cooperatives (NDAREC) honored NISC Board Director and General Manager of North Central Electric Cooperative Wayne Martian and former NISC President and CEO Vern Dosch with awards representing their strong commitment to cooperatives. Wayne received the Cooperative Leadership Award from NDAREC for his commitment to the cooperative business model and the seven cooperative principles. Vern was awarded the Helping Hand Award, which is awarded each year to strong advocates of North Dakota’s cooperatives. “Vern Dosch is a true friend of North Dakota's electric cooperatives and cooperatives across the country,” said NDAREC General Manager and Vice President Josh Kramer. “He is a servant leader who exemplifies the values and principles that we as cooperatives hold in high regard. It’s been a great honor and privilege to work alongside and learn from someone like Vern, who is a great example of how to lead with integrity.” After 17 years of leading NISC, Vern officially retired last month and began his next chapter. His impact on our technology cooperative, the Membership and our industries was immeasurable, and the values he instilled in NISC and its employees will continue on for many years to come. Please join us in congratulating both Vern and Wayne on these awards. To hear Vern’s remarks from the meeting, check out this video!
Lake Saint Louis, Mo., Feb. 4, 2020 – National Information Solutions Cooperative (NISC), a leading provider of software solutions to utility and telecommunication companies, is excited to announce its 2020 advertising and promotional campaign. The ads, featuring the tagline, “Your technology. Your mission. Your success. Our promise.”, will focus on NISC’s commitment to Member success, and will be reinforced through impactful quotes and testimonials from Members throughout the United States and beyond. “Our Members’ technology, mission and success fuels us every day,” said Dan Wilbanks, NISC president and CEO. “They are guiding forces in our support centers, our Research, Development & Quality Division, our implementation teams and every division of NISC. Their success is our success, and we’re committed every day to making sure that their investment pays off.” Throughout 2020, the ad campaign will be featured in industry publications including NRECA’s RE Magazine, ISE Magazine, Broadband Communities Magazine, along with NISC’s public blog and various social media channels. Watch this video announcing our 2020 campaign, a message to our Members: Your technology. Your mission. Your success. Our promise. About NISCNational Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members. We deliver advanced solutions, services and support to 840 independent telephone companies, electric cooperatives and other public power entities. NISC is an industry leader providing information technology solutions including billing, accounting, operations, automated mailroom services, third-party integration as well as many other solutions. With facilities in Mandan, N.D., Lake Saint Louis, Mo., Cedar Rapids, Iowa, Shawano, Wis., Blacksburg, Va., and Austin, Texas, NISC and its subsidiaries employ more than 1,300 professionals between the six locations and remotely throughout the United States. Additional information [...]
Michael Brunskill, a Professional Services coordinator in NISC’s Mandan, N.D., office, had the upper hand in father-son wrestling matches with his son, Daniel, until about the time Daniel started high school. Now, Daniel, 26, is a 6-foot 5-inch, 300-pound offensive lineman for the San Francisco 49ers. It’s assured there’ll be no more father-son wrestling matches between Michael and Daniel in the Brunskill household. Daniel’s story has been well-publicized in NFL media circles. He was a football program walk-on at San Diego State University, signed with the Atlanta Falcons as an undrafted NFL free agent, waived, signed to the Falcons’ practice squad, played in the now-defunct Alliance of American Football, then in April 2019, signed by the San Francisco 49ers. During the 2019-2020 NFL season, Daniel, with the athleticism and unique versatility to play three positions on the offensive line, helped fill a void left by injuries to several starters. Daniel was under tremendous pressure—and all he did was grade as one of the best offensive linemen in the NFL this season. Watch Michael share about Daniel’s gridiron journey, and what’s going through his mind leading up to the 49ers’ appearance in Super Bowl LIV Feb. 2 in Miami, Fla.: NISC Employee Shares About Super Bowl-Bound Son
Lake Saint Louis, Mo., Jan. 21, 2020 – NISC strives to provide maximum value to its current Member-customers, while continuing strategic growth of its Membership. That growth was exhibited by the NISC Board of Directors’ approval of three new Members during its Jan. 15 meeting. The approvals, coupled with the consolidation of several Member organizations, brings NISC’s Membership total to 840. The following utility and telecommunication companies were welcomed to the NISC family. Utilities EnergyUnited Electric Membership Corporation, Statesville, N.C.Richmond Power & Light, Richmond, Ind. Telecoms Arthur Mutual Telephone Company, Defiance, Ohio Membership growth enhances NISC’s economies of scale, while allowing for an annual investment of more than $50 million in research and development and steady Membership rates, said Susan Imm, NISC vice president of Member and Industry. “We welcome these new Members to the NISC family,” Imm said. “We understand the critical role our Members play in their communities, and appreciate the trust they place in us to improve efficiencies and enhance their ability to be competitive in a rapidly changing market. We’re grateful for strong and collaborative partnerships with our Members that helps achieve their goal of providing reliable service to those who depend on them.” About NISCNational Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members. We deliver advanced solutions, services and support to 840 independent telephone companies, electric cooperatives and other public power entities. NISC is an industry leader providing information technology solutions including billing, accounting, operations, automated mailroom services, third-party integration as well as many other solutions. With facilities in Mandan, N.D., Lake Saint Louis, Mo., Cedar Rapids, Iowa, Shawano, Wis., Austin, Texas, and Blacksburg, Va., NISC and [...]
Lake Saint Louis, Mo., Dec. 19, 2019 – To aid its commitment to maintaining strong and transparent relationships with its Members, NISC strives for strategic Membership growth. The NISC Board of Directors approved the addition of several new Members and Associate Members during its Dec. 11 meeting, bringing NISC’s Membership total to 846. The following utility and telecommunication companies were welcomed to the NISC family. Utilities Clay Electric Cooperative, Inc., Keystone Heights, Fla. South Dakota Rural Electric Association, Pierre, S.D. Telecoms Range Telephone Cooperative, Forsyth, Mont. Sherwood Mutual Telephone Association, Inc., Sherwood, Ohio "We are pleased to welcome these new Members to NISC," said Susan Imm, NISC vice president of Member and Industry. "Continued growth benefits all our Members by enhancing NISC's economies of scale, while allowing for continued significant investment in research and development and steady Membership rates. We're grateful for the strong and collaborative partnerships with our current Members, and appreciate the trust these new Members have placed in NISC to improve efficiencies and enhance their ability to be competitive in a rapidly-changing market." About NISC National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members. We deliver advanced solutions, services and support to 846 independent telephone companies, electric cooperatives and other public power entities. NISC is an industry leader providing information technology solutions including billing, accounting, operations, automated mailroom services, third-party integration as well as many other solutions. With facilities in Mandan, N.D., Lake Saint Louis, Mo., Cedar Rapids, Iowa, Shawano, Wis., Austin, Texas, and Blacksburg, Va., NISC and its subsidiaries employ more than 1,300 professionals between the six locations. Additional information about NISC can be found at www.nisc.coop.
With the NISC User Services System (USS), operating your broadband service offerings at peak efficiency, supporting the growing demand for the Internet Things (IoT) in the home and delivering an exceptional customer experience is now a reality. This Auto Configuration Server (ACS) management solution is a powerful, hardware-independent, cloud-based tool built to truly enhance your customers’ internet experience and reduce your truck rolls and customer support expense. You have placed the power of real-time data in the hands of your customers with SmartHub mobile and Web apps. Now is the time to elevate your customers’ overall broadband experience. With NISC’s SmartHub WiFi, your organization can effectively resolve broadband service interruptions, or even correct them before the customers become aware of an issue, by managing the internet gateway and the devices behind it connecting to your broadband service. The critical component to this solution is your customers’ ability to leverage those same tools – view their broadband usage, resolve connectivity issues, manage devices and receive alerts – to help customers better understand the services you provide and allow them to satisfy their needs largely on their own. What does that mean to your organization? Increased revenue and customer satisfaction and decreased call center volume and truck rolls. Empower customers to manage devices, resolve performance issues, set parental controls and administer changes to their home network all from the convenient SmartHub WiFi app. Integration between NISC User Services System and the iVUE Enterprise System doesn’t stop at SmartHub. For more information on NISC USS and the various integration points in the iVUE Enterprise System, please contact the NISC USS team at email@example.com or call 866.999.6472.
Our annual Member Information Conference (MIC) is a great opportunity to not only explore the many ways our Members use NISC solutions, but also to provide updates on new features and functionality within those solutions. The Utility and Telecom Product Roadmap Sessions are always our highest-attended sessions at the MIC, aside from the Opening General Session, and we greatly value the feedback, questions and discussion of what’s next for NISC solutions. This year’s product roadmaps were no exception. From updates on our Engineering and Operations solution, MapWise, our unified iVUE Connect platform, and our newest solution, the NISC User Services System – Members had the opportunity to learn the latest on these NISC solutions and how they can bring value to their organization. Another important topic in this year’s roadmap sessions was customer engagement and how NISC is working to help our Members put the power in customers’ hands. From easily paying bills or integrating smart technologies with SmartHub, to providing a managed WiFi tool to help end-users understand broadband capabilities, NISC’s solutions provide a great way for customers to be proactive and engaged with their service providers. NISC’s newest solution, the NISC User Services System (USS), was a key discussion point during our Telecom Roadmap Session. Earlier this year, NISC acquired Austin-based Affinegy and launched USS, which enables Members to increase broadband efficiency and customer satisfaction by providing WiFi management, CAF-II monitoring and reporting capabilities and the ability to remotely administer network changes, firmware updates and more. To learn more, check out this video featuring NISC Vice President of Product Management David Bonnett recapping the roadmap sessions from the #2019MIC.
THERE’S A SAYING AT NISC: A Member is a Member is a Member. No, it’s not an imitation of a broken record—it’s affirmation that each and every NISC Member, no matter their bottom line or how many accounts they serve, are given NISC’s very best care and attention. While Members are treated equally no matter their size, how NISC helps those Members achieve their goals can differ. Members serving relatively fewer accounts face unique challenges when it comes to efficient and cost-effective operation of their company. A TOOL FOR SMALL UTILITIES Flint Hills Rural Electric Cooperative Association, headquartered in Council Grove, Kan., serves approximately 6,500 accounts in eastern Kansas, and serves as a shining example of how a Member of their size can effectively engage with NISC and use their technology to maintain a high level of customer service. For Flint Hills and Charles (Chuck) Goeckel, Flint Hills general manager, economies of scale and employee time constraints are two of the cooperative’s foremost challenges. “Our meter density is 2.6 meters per mile, so it becomes a cost challenge to divvy up the cost of a mile of line to just 2.6 customers,” Goeckel said. “Another challenge is that we’re pretty small—we have 23 employees. Those employees need to wear multiple hats for the functions that they do, and it becomes a challenge to keep them educated in multiple areas to be able to backup other employees for emergency purposes.” To help smaller Members such as Flint Hills meet their technology needs in an affordable manner, NISC offers the Small Utility Productivity Package (SUPP). The SUPP allows smaller-sized utilities the option of bundling four of NISC’s most popular solutions at a discounted rate. It’s available to [...]