A recent article published in a widely circulated technical publication has spurred a much-needed online discussion. The article's focus was on the management of consumer password credentials. Naturally, this spurred the question of what NISC is doing to protect the information of our Members and their end-consumers/customers. At NISC, the security of our Members' information is of utmost importance. We’ve instilled a culture of cybersecurity, one where we work to continuously improve, and where we seek input from experts across the country. Below is an outline of our current password management practices for SmartHub, NISC’s online billing and payment tool that allows end-consumers to manage their accounts, pay bills, monitor electric use and report issues. We’ve also elaborated on other efforts under way to protect and safeguard our Members. NISC’s password management practices and commitment to cybersecurity Key SmartHub password security practices SmartHub is NISC’s online billing and payment tool that allows end-consumers to manage their accounts, pay bills, monitor electric use and report issues. All SmartHub passwords stored in our iVUE database are currently encrypted, not in plain text.While NISC strongly advises against it, a Member may configure our iVUE software solution to allow Customer Service Representatives with special security permissions to see a password under special circumstances. Update since our discussion: We are gathering a list of our Members who currently enable this option, and plan to directly contact their CEO/general managers, advising them of this and strongly encourage them to consider disabling this option.Today if a customer forgets the SmartHub password, he or she is required to answer a series of validation questions before being able to enter a new password.Password lengths and requirements are controlled by the Member. Ongoing efforts to move [...]
Lake Saint Louis, Mo., Feb. 13, 2019 – National Information Solutions Cooperative (NISC), a leading provider of software solutions to utility and telecommunication companies, announced the 2019 NISC workshops schedule in preparation for another exciting year of learning opportunities for NISC Members. NISC’s workshops are an integral piece of the continued education provided by NISC each year. They provide an opportunity for NISC staff to connect one-on-one with Members and discuss key features of the iVUE Enterprise software. Workshops also enable NISC Members to collaborate with one another, build relationships and share stories about how their organization uses NISC’s software. “We are so excited to continue enhancing our workshops and to add even more dates to the schedule for this year,” said Jasper Schneider, NISC vice president of Member & Industry. “Though our annual Member Information Conference is our main learning event, the workshops enable us to work with NISC Members directly, providing one-on-one instruction and guidance, and really connect with our Members on how to best utilize NISC solutions for their organization.” NISC’s workshops are also one of the features highlighted in NISC’s new advertising campaign, Membership Amplified. The advertisements, which will run in industry publications including NRECA’s RE Magazine and NTCA’s Rural Telecom Magazine, focus on the key identifiers that set NISC apart, the unique advantages of partnership and how Members play an integral role in every aspect of the technology cooperative. The campaign will continue to highlight different NISC features throughout the year. NISC’s first workshop of 2019 will be held Feb. 20-21 at San Luis Valley REC in Monte Vista, Colo. To learn more about the 2019 NISC Workshops and to view the full schedule, please visit the NISC Community. To [...]
New Orleans, La., February 12, 2019 – NISC Membership means more than just solutions, it’s a partnership between the software provider and the Member that drives all organizations forward. This was the theme of NISC’s 2019 Telecom Annual Meeting, held in conjunction with the NTCA RTIME Meeting and Expo in New Orleans, La. NISC president and CEO Vern Dosch took the stage at the 2019 NISC Telecom Annual Meeting to discuss what it means to be an NISC Member. Of course there are solutions, but with 24/7 support, dedicated business managers and a commitment to collaboration, the relationship between NISC and its Members is truly Membership, Amplified. "Every time we can have a conversation with our Members is important," Dosch said. "We're committed to building relationships with our Membership and having the opportunity to talk face-to-face is not one we take for granted. These meetings give us a chance to engage with our Members and collaborate to solve industry challenges and build new and exciting things together." During the NTCA Excellence Awards Ceremony, Dosch was recognized with the Outstanding Achievement Associate Member Award. He joined NTCA chief executive officer Shirley Bloomfield on stage during the ceremony to accept the award and gave thanks to NTCA for being a great partner with NISC. NISC also launched a new exhibit at the RTIME Expo. The exhibit focused on NISC’s Membership Amplified campaign and featured multiple areas designed to showcase NISC's collaboration with its Members. While NISC Membership goes far beyond technology, the solutions are still extremely important. The new exhibit featured several areas for demonstrating the latest NISC innovations. "NISC provides world-class technology solutions, but that's not where our relationship ends," said Jasper Schneider, NISC vice president [...]
Lake Saint Louis, Mo., Feb. 1, 2019 – National Information Solutions Cooperative (NISC), a leading provider of software solutions to utility and telecommunication companies, will be sponsoring and exhibiting at NTCA – The Rural Broadband Association’s Rural Telecom Industry Meeting & Expo (RTIME) Feb. 3-6 in New Orleans, La.
At NISC, we don’t just serve customers. We develop solutions, provide support and improve the daily lives of our Members. Unlike most companies today, the needs of our Members are placed in top regard and help drive us to always be one step ahead when it comes to technology. Being a Member of NISC is about partnership. Before we write any code or develop any solutions, we first listen to our Members. We involve them in the conversation to ensure we understand the issues facing our industries, and deliver products and services to address those issues so we can move forward together. And when our Members become a part of our family, it doesn’t end there. Our mission is to always be the technology partner of choice. What sets us apart from our competitors are the valuable components that encompass Membership with NISC: Annual Member Information Conference Member Advisory Committees Online Community Dedicated Regional Business Managers Enhanced, Award-Winning Support Enterprise Solutions Training & Education Solutions Developed In-House Commitment to Shared Values Together with our Members, we go far beyond technology. This is NISC. This is Membership, amplified. Learn more at www.MembershipAmplified.coop.
Lake Saint Louis, Mo., Jan. 23, 2019 – National Information Solutions Cooperative (NISC), a leading provider of software solutions to utility and telecommunication companies, is excited to announce its new advertising and promotional campaign: Membership Amplified. Focused on the key identifiers that set NISC apart from their competitors, Membership Amplified highlights how Members play an integral role in every aspect of the technology cooperative and the unique advantages of partnership with NISC. Some of those key advantages include training and education opportunities, Member advisory committees, dedicated regional business managers and more. "The benefits of NISC Membership run deep and we are proud to work with our Members to demonstrate that with this campaign," said Jasper Schneider, NISC vice president of Member & Industry. "Technology is transforming the electric utility and telecommunications industries and our NISC Members are at the heart of that transformation. We view our Members' success, as our own." Throughout 2019, Membership Amplified will be highlighted in industry publications including NRECA's RE Magazine and NTCA's Rural Telecom Magazine. The campaign will also be present on NISC's public blog and social media channels. For more information on Membership Amplified, please visit www.membershipamplified.coop. About NISC National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members. We deliver advanced solutions, services and support to 832 independent telephone companies, electric cooperatives and other public power entities. NISC is an industry leader providing information technology solutions including billing, accounting, operations, automated mailroom services, third-party integration as well as many other solutions. With facilities in Mandan, N.D., Lake Saint Louis, Mo., Cedar Rapids, Iowa and Shawano, Wis., NISC and its subsidiaries employ more than 1,280 professionals between [...]
Learning a new tool or software can be challenging, but that’s why NISC is committed to not only providing our Members with new solutions, but also the support and resources necessary to use them to their full advantage. Bonnie Myers of San Isabel Electric Association in Pueblo West, Colo., was grateful for the help that came with deploying NISC’s iVUE® Mosaic this past year.
Lake Saint Louis, Mo., Nov. 20, 2018 -- NISC’s web and mobile app, SmartHub, along with several Virginia-based NISC Members were recognized by the Virginia Energy Efficiency Council for contributions to energy efficiency. SmartHub, along with A&N Electric Cooperative, Community Electric Cooperative, Mecklenburg Electric Cooperative, Prince George Electric Cooperative, Southside Electric Cooperative and Rappahannock Electric Cooperative, were presented a second-place award in the Residential category at the 2018 Virginia Energy Efficiency Leadership Awards luncheon Nov. 14 in Richmond, Va. SmartHub is a customer engagement web and smartphone app for NISC Members’ consumers that provides an easier way to pay their bill and monitor their energy usage. To Rappahannock Electric, one of the award recipients, this has meant increased efficiency and enhanced customer communication. “Through anecdotal evidence, cooperative consumers make changes to their behavior to reduce their electricity use once presented with their personalized energy analysis,” said Kris Sieber, director of member services for Rappahannock Electric Cooperative. “In contrast to receiving an electric bill once a month, consumers are able to draw meaningful correlation to controllable factors like thermostat settings, appliance use, and see the impact external factors such as weather have on their electric use. SmartHub brings tremendous intangible value to Rappahannock Electric.” “We’ve long-known our Members are leaders in the utility industry when it comes to energy efficiency,” said Doug Remboldt, NISC vice president of Member Support. “We’re proud that SmartHub is helping these Members truly communicate with their end consumers and make a difference when it comes to energy efficiency. It puts much more information in the hands of the person at the end of the line, and allows them to not only have access to this information but select how they will [...]
As we reflect this Thanksgiving on the many opportunities and successes over the past year, we can’t help but feel an immense sense of gratitude to you – our Members, employees and partners – for your unwavering trust and continued partnership with us. It’s been a wonderful year celebrating 50 years of innovation and service, and we feel so fortunate to have shared in the celebration with the many people who contributed to this milestone. When you think about a 50-year-old technology company, not many come to mind. NISC has had the good fortune to be a longstanding leader in our industry, providing our Members much-needed solutions and services, while continuing to grow on a national level. Despite our growth, NISC remains committed to remembering our roots – the people, processes and challenges that have brought us where we are today. And above all, we’re committed to doing the right thing … always. As we share what we’re most grateful for this Thanksgiving, the answer is the same as it’s always been: We’re grateful to you for allowing us to be your technology partner for the past 50 years. From all of us at NISC, Happy Thanksgiving to you and yours! Here’s to the next 50.
Our recent Member Information Conference was undoubtedly the largest event ever held in NISC history. Just how large was it? Take a look at these stats! 2,435 people attended the Opening General Session. Approximately 7,731 meals were served throughout the week. 2,420 users logged in to our 2018 MIC app. 6,583 total hotel room nights booked. 2,816 photos added to the Hashtag Mosaic Wall. 9,550 minutes (191 sessions) of learning. We also made an exciting announcement about the future of the MIC! Starting in 2020, we’ll be taking the MIC on the road. MIC 2020 – Orlando – Located in the most magical place in the world, the Walt Disney World Swan and Dolphin Resort features beautiful tropical landscaping, tranquil waterways and classic art and architecture to create a stunning landmark in the midst of the happiest place on earth. MIC 2021 – Louisville – Located in the heart of downtown Louisville, the Kentucky International Convention Center puts you right in the middle of the action. Fourth Street Live, Museum Row, distillery tours, amazing cuisine and more await! MIC 2022 – Nashville – The Gaylord Opryland Resort & Convention Center features lush indoor gardens, cascading waterfalls and SoundWaves, an upscale water experience featuring four acres of combined indoor and outdoor water attractions. Situated in the heart of Nashville, the Gaylord Opryland hotel allows you to hit all the high notes of Music City both in the area and under their roof. MIC 2023 – Denver – The brand-new Gaylord Rockies Resort & Convention Center features a rustic, alpine charm and picture-perfect views of the nearby mountains and nature. Shopping at the center’s diverse stores or go on an adventure at our indoor and outdoor water [...]