Lake Saint Louis, Mo., Aug. 16, 2019 – NISC is rooted in a commitment to maintain a strong and transparent relationship with its Members. To uphold the highest Member service standard, NISC continually upgrades solutions and recently expanded its regional business manager team to better serve the Membership. “The work we do in partnership with our Members is key to improving the quality of life for the more than 20 million consumers receiving services from our Members,” said Susan Imm, NISC vice president of Member and Industry. Strong and deliberate Membership growth also plays a critical role in maintaining that standard. The NISC Board of Directors approved the addition of several new Members and Associate Members as part of the June-July 2019 Membership Report, bringing NISC’s Membership total to 840. “Growth of our Membership enhances NISC’s economies of scale, allowing for continued significant investment in research and development and steady Membership rates for the last eight years,” Imm said. The following utility and telecommunication companies were welcomed to the NISC family. Utilities Kingsbury Electric Cooperative, headquartered in De Smet, S.D.City of Le Sueur, Minn.South Norwalk Electric and Water, headquartered in Norwalk, Conn. Telecoms Stayton Cooperative Telephone Company, headquartered in Stayton, Ore.Guadalupe Valley Telephone Cooperative, headquartered in New Braunfels, Tex.McDonough Telephone Cooperative, headquartered in Colchester, Ill.Range Companies, headquartered in Forsyth, Mont.IAMO Telephone Company, headquartered in Coin, IowaMTC Technologies, headquartered in Mediapolis, IowaWhidbey Telecom, headquartered in Langley, Wash.Point Broadband of Opelika, LLC, headquartered in West Point, Ga. “We appreciate the trust these new Members have placed in NISC to improve efficiencies and enhance their ability to be competitive and relevant in a rapidly-changing market,” Imm said. About NISCNational Information Solutions Cooperative (NISC) is an information technology organization [...]
As our industries continue to experience rapid growth and change, we’ve seen great innovation in the ways our Members are connecting with their end-users. From integrating renewables, promoting engagement and prioritizing customer service, our Members are connecting with end-users like never before. That’s why we’re so proud of the 13 NISC Members who were named among J.D. Power’s 2019 Electric Utility Residential Customer Satisfaction Study. This list is a prime example of our Members’ passion for service and commitment to customer care, ensuring the needs of their end-users are always met, but usually exceeded. At NISC, we share that same passion for service excellence in the work we do for our Members. We’re proud to support them in their goals and look forward to continuing to be a partner to them as our industries continue to evolve. Congratulations to our Members on the list: SECO Energy Jackson EMC Sawnee EMC Cobb EMC Pedernales Electric Cooperative CoServ Middle Tennessee EMC Connexus Energy Great Lakes Energy Rappahannock Electric Cooperative Withlacoochee River Electric Cooperative South Central Power Lee County Electric Cooperative Click here to learn more about the study and to view the full list of awardees.
Unfortunately, we are living in the day and age of global conflicts spilling over into cyberspace. According to the Washington Post, on June 20, 2019, the U.S. launched cyberstrikes against the Islamic Revolutionary Guard Corps. Currently, the Department of Homeland Security Cybersecurity and Infrastructure Security Agency (CISA) is seeing a rise in spear phishing and brute force attacks. NISC’s Cybersecurity Team has created this list of seven ways to help Members ensure their networks are secure and ready to defend against any potential future cyberattacks: Geo IP Filtering If there is no need for you to do business with Iran, then have those IP addresses blocked. Geo IP filtering can be found on almost any kind of device or software, such as firewalls, email services, remote sessions, etc. Updating and Patching Now is a good time to ensure you are running the latest and greatest patches. Be sure that firewalls, laptops, desktops, email, mobile devices, printers, etc. all have the latest patches and updates applied. Backups Unfortunately, antivirus software cannot catch 100% of everything, so ensure you have backups created and stored offline. Start with mission-critical machines first and work your way down to everyday machines. Best practice is to store backups offline in hard copy form to prevent potential corruption from any kind of cyberattack launched against your network. Documenting & Logging Your Environment Ensure that you can identify all of your assets connected to your network and verify their business case for being on the network, allowing you to quickly identify any potential threats quickly and efficiently. Also, ensure that you are logging and tracking everything that happens on your network by recording and storing logs for your firewall, DNS, DHCP, antivirus, security [...]
There are a lot of great employers out there. With good benefits, a work life balance and great people. We hope our Members and our employees see us as one of those great employers, but also recognize how we are different. We are humbled and proud to be named among IDG Computerworld’s 2019 Best Places to Work in IT for midsize companies for the 16th straight year, and among the Bismarck-Mandan Young Professionals Network Top 10 Workplaces. The credit for these accomplishments is owed to the more than 1,300 individuals who share their commitment to serve and their unequivocal work ethic at NISC. We’re showcasing just a few of the many individuals who make NISC a great place to work and what sets us apart. We strive to be a champion of our employees. To encourage their passions, provide comfort in times of hardship and for them to know just how much they are valued. Follow along with us on social media or click on the videos below to learn more about #NISCLife.
Lake Saint Louis, Mo., June 17, 2019 – National Information Solutions Cooperative (NISC), a leading provider of software solutions to utility and telecommunication companies was named a Best Place to Work in Information Technology (IT) by IDG's Computerworld, ranking no. 13 among midsize organizations (1,001 – 4,999 employees). 2019 marks NISC’s 16th straight year on the list and 17th recognition overall. "We are humbled and honored to be selected as a top employer in the information technology field," said NISC president and CEO Vern Dosch. "Our employees are the heartbeat of this organization and their knowledge and expertise is essential in helping NISC stay ahead of the curve in the technology industry. The fact that this award is based off feedback from our employees means even more and speaks volumes about the work we do to provide our employees with the best possible careers at NISC." While competitive salaries and benefits packages, retirement plans and paid time off all factor into Computerworld’s list, it’s also the opportunities for employee growth and empowerment that play a role in companies receiving the recognition. "The market for IT talent remains very tight, and employers continue to focus on finding and holding on to the best people," said Computerworld executive editor Ken Mingis. "Our 2019 survey shows again that the Best Places to Work in IT are dynamic organizations that provide top pay and a broad array of programs and benefits designed to make them attractive places to work. Many show that they have a commitment to training, to diversity and to improved communication and teamwork." NISC was also named a 2019 Top 10 Workplace by the Bismarck-Mandan Young Professionals Network, which recognizes local businesses committed to recruiting and [...]
Lake St. Louis, Mo., May 30, 2019 – National Information Solutions Cooperative (NISC), a leading provider of software solutions to utility and telecommunication companies, has named Susan Imm vice president of the Member & Industry division. Imm, who has 25 years of experience in the utility, gas and water software industry, has led the utility sales team at NISC for more than six years. During that time, NISC has grown significantly, adding an average of 20 new utility Members per year and exceeding revenue targets. Prior to joining NISC, Imm worked as a sales director for Aclara and Nexus Energy Software where she gained experience providing software solutions focused on consumer engagement, energy efficiency, call center applications and meter data management. Prior to the utility industry, Imm held development positions in the non-profit arena including Very Special Arts and Parkland Hospital Foundation. "At NISC, we have a great tradition of promoting from within and providing career opportunities for our employees," said Vern Dosch, NISC president and CEO. "The selection of Susan as vice president of Member & Industry continues that important tradition. She has demonstrated not only her effectiveness as an integral part of NISC's growth, but more importantly, her actions have demonstrated the effective and sincere way in which she has embraced the values and the culture of our organization." As vice president of Member & Industry, Imm will be responsible for utility and telecom sales, Member engagement, marketing communications and events. Imm will begin her new role with NISC effective immediately, working virtually out of Wisconsin. About NISCNational Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members. We deliver advanced solutions, [...]
Members big or small, NISC can help them all. NISC’s products and services are scalable in order to provide a significant return on investment for the largest of our Members to the smallest. On the large end of that spectrum is the largest electric distribution cooperative in the United States: Pedernales Electric Cooperative (PEC), headquartered in Johnson City, Texas. Read and watch how NISC was able to help PEC overcome growth and cost challenges and save more than $2 million annually with implementation of NISC’s iVUE® enterprise software.
Life can be hectic. From trying to balance a career with family needs or making time to go to the gym or meet up with family and friends, the last thing customers want to do is worry about paying their bill. Since 2012, NISC’s SmartHub web and mobile app has been a tool that can help telecom and utility customers manage their account while balancing their other responsibilities and activities. Do your customers know how SmartHub can help them manage their account? If not, NISC’s SmartHub Marketing Kit can help! The new kit, available on the NISC Community, is designed to help NISC’s Members promote the benefits of the web and mobile app. Featuring fresh, eye-catching designs, the kit contains bill inserts, social media materials, videos, banners, posters and other promotional material that will help customers understand the benefits of using SmartHub for their account management. SmartHub not only helps customers but provides added benefits for NISC Members as well. When customers use SmartHub for bill pay, they’re going paperless, saving money on a bill print. They also have a convenient way to view their usage and report service interruptions, while NISC’s Members can send messages with important information. This leads to more efficient customer service, fewer calls and increased customer satisfaction. Download the new SmartHub Marketing Kit today, and start getting the most out of the web and mobile app! Visit smarthubkit.com for more info and to download materials.
Lake Saint Louis, Mo., May 8, 2019 – National Information Solutions Cooperative's (NISC) SmartHub® web and mobile application has been helping telecommunications and utility customers manage their accounts for more than five years. Getting the word out on the benefits of SmartHub is now easier than ever with the SmartHub Marketing Kit, available for NISC Members through the NISC Community. "SmartHub can help telecom and utility customers in a number of ways, including providing them a convenient way to pay their bill or get information on service interruptions," said Susan Imm, interim vice president of Member and Industry for NISC. "This kit helps our NISC Members showcase the benefits of SmartHub, enabling a better customer experience and helping increase communication with utility and telecom customers." The SmartHub Marketing Kit includes everything an NISC Member needs to showcase the app to utility and telecom customers. Bill inserts, social media materials, posters, banners and videos are all included and available to use at no cost as a way to increase engagement with the web and mobile app. NISC's SmartHub launched in 2012 to improve communication and customer service for NISC Members. Available on the web and through a mobile app, SmartHub allows customers to pay their bills, report service issues, monitor their usage and receive important information from their provider. NISC Members can access the SmartHub Marketing Kit through the NISC Community by visiting smarthubkit.com. For more information about SmartHub, please visit nisc.coop. If you don’t have a Community login to access this kit, please contact Scott Wild. About NISCNational Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members. We deliver advanced solutions, services and [...]
Our homes and our lives are becoming more and more connected by the day. Between our Nest thermostat, which provides control over our energy use and our Ring doorbell, which allows us peace of mind with security, the Internet of Things is now a reality. NISC is committed to not only providing our Members with solutions to improve efficiencies, but also to staying ahead of technology so you can keep up with the needs of your end-users. That’s why we’re so excited to announce the acquisition of Affinegy, an Austin-based company that provides cloud-based, service enablement software and connected device management for broadband service providers. Not only can our Members now better support their customers and resolve broadband service issues with the new NISC User Services System, customers can also manage their connected devices with increased knowledge of their broadband network and WiFi usage. Check out this video with NISC vice president of Product Management, David Bonnett, as he explains more about the acquisition and what it means for our Members.