2020 showed more than ever how critical reliable energy is. When the pandemic caused fear and worry, and many areas of the country were hit with devastating storms and wildfires, utility cooperatives stepped up as essential service providers to demonstrate their commitment to community. We are proud to congratulate the 18 NISC Members who were named among J.D. Power’s 2020 Electric Utility Residential Customer Satisfaction Study. It was clear, authentic communication with end-users and compassion through acts such as halting disconnects that showcased a true dedication to service and favorable rankings among members and customers. “These satisfaction scores are evidence that kindness and being a good corporate citizen during challenging times is worth all the effort and communication that goes with it,” said John Hazen, managing director of utilities intelligence at J.D. Power. “The challenge will come in 2021 as electric utility providers go back to business as usual and continue collections and shut-offs. The way to maintain higher satisfaction will be to continue to communicate when these changes will occur and provide excellent service.” At NISC, we share that same passion for service excellence in the work we do for our Members. We’re proud to support them in their goals and look forward to continuing to be a partner to them as our industries evolve. Congratulations to NISC Member Sawnee EMC for ranking no. 1 in the cooperatives segment, and to all of our Members who made the list: Sawnee EMCSECO EnergyJackson EMCCoServSLEMCOCobb EMCRappahannock Electric CooperativeEnergyUnitedGreat Lakes EnergyMiddle Tennessee EMCClay Electric CooperativePedernales ElectricLee County Electric CooperativeWithlacoochee River Electric CooperativeConnexus EnergyIntermountain Rural Electric Assoc.South Central PowerDEMCO Click here to learn more about the study and to view the full list of awardees.
NISC’s Distributed Engineering Workstation software (DEW) was featured in a paper in Energies, an open access journal of scientific research, technology development, engineering policy and management covering energy supply, conversion, dispatch and final use. The paper, primarily authored by National Renewable Energy Laboratory personnel and coauthored by NISC Senior Product Line Manager Robert Broadwater, focuses on the benefits of differing technologies in analyzing today’s complex energy grid, from generation to the end consumer. The paper’s authors compared different ways to analyze the complex grid using various tools currently available in the industry and from the U.S. Department of Energy. One tool considered was the DEW approach of an Integrated Systems Model. The authors conclude that the technologies leveraged within the DEW architecture produces the most accurate results and, as demonstrated by examples, calculates the results quicker. Read the paper at: Integrated Transmission and Distribution System Modeling of Power Systems: State-of-the-Art and Future Research Directions. Learn more about DEW and the Integrated Systems Model at edd-us.com.
Electrical Distribution Design (EDD), an NISC company, has a history of providing analysis tools needed for adapting to the changing electric energy landscape. Continuing that history of innovation, EDD is partnering with the U.S. Department of Energy in a project that will create a cyberattack-resistant, more efficient and more stable U.S. electrical grid powered by renewable energy. Additional project partners in this effort are Florida State University, University of Delaware and Virginia Tech. The three-year project is named the Faster-than-Real-Time Simulation with Demonstration for Resilient Distributed Energy Resource Integration. The targeted outcome—development of a Measurement and Model Integrator for Ensuring Grid Security (M2IEGS) system. According to NISC Senior Product Line Manager Robert Broadwater, the ongoing transition to a renewable-based electric grid brings increasing generation uncertainty involving large numbers of distributed generators, and dependence on increased communications. This will require real-time irradiance, wind and other weather measurements, along with defenses against cyberattacks and system instabilities. “The M2IEGS system enables detection of grid abnormalities and coordinates voltage control and grid stability in real time,” Broadwater said. “Well placed real-time measurements and renewable generation forecasting will provide clarity on grid operation, and for the first time ever, operators will be able to holistically monitor the system from transmission through secondary distribution, detecting and reacting to instabilities and abnormal events.” The M2IEGS software is being developed and lab tested in 2021-2022, according to Broadwater, and be tested in the field throughout the second half of 2022. To learn more about the project, visit edd-us.com/m2iegs.
Broadband service demand continues to grow at a rapid pace across the country. There has also been an explosion of WiFi connected devices including mobile devices, smart appliances, voice control, multi-media and gaming platforms, security and more. As service delivery and assurance has become increasingly more complex, there has been a growing need to manage services all the way to the connected devices themselves. There is power in integration. And NISC along with their strategic partners have collaborated to leverage valuable end-user data to enable Members to more effectively market their services with better targeting based on subscriber insights, which in turn increases the average revenue per user. Multi-channel marketing campaigns have been developed to enable Members to address up-sell opportunities while enabling vastly improved subscriber experience. Managed Device Up-Sell :: Leverages subscriber and inventory data to target subscribers who are deploying non-managed customer premise equipmentManaged WiFi Up-Sell :: Leverages subscriber WiFi service entitlement data to target subscribers who are not subscribed to Managed WiFi ServicesWiFi Mesh Device Up-Sell :: Leverages the connected device signal strength data to target subscribers who have poor WiFi coverage and can benefit from additional WiFi access points to improve their experienceService Tier Up-Sell :: Leverages data from service bandwidth reporting to target subscribers consuming 100% of their bandwidth who could benefit from a higher tier NISC delivers solutions that provide the valuable tools you need to operate your broadband service at peak efficiency and provide true customer care and support. Click here to learn more.
National Information Solutions Cooperative (NISC) has been awarded the Pro Patria Award by Employer Support of the Guard and Reserve (ESGR), the highest award that may be awarded by an ESGR State Committee, for their support of National Guard and Reserve employees. The award is presented annually and recognizes employers for their leadership and practices, including adopting personnel policies that make it easier for employees to participate in the Guard and Reserve.
When exploring options for an Auto Configuration Server (ACS) device and WiFi management solution, it is critical to consider all elements that deliver true value. Weight should be placed on finding a technology solution that supports your vision. But how does one justify the price tag beyond the promised functionality? Vendor IndependenceThe first and foremost criteria should be to find a solution designed to support any device that implements the Broadband Forum TR-069 standards. The ACS should integrate with a large number of device types from different vendors, allowing for the broadest set of device choices to reduce supply chain risk and provide negotiating power when selecting customer premises equipment (CPE) vendors. Covering a full complement of WAN technologies ensures the solution is designed for any and all broadband providers. SecurityYou will want a solution that ensures maximum security from the carrier data center to the ACS, which is critical for cloud deployments. Ensure the technology has a protocol in place to analyze every device to determine whether it can support the level of transport security necessary to protect device communications. A solution that truly supports a strong cybersecurity strategy will offer a secure device proxy for customers who have legacy-managed devices the industry no longer considers secure. Providing this level of security gives the carrier peace of mind that their customers’ home networks are safe. IntegrationWhile there are a number of competitors in the market today, scope of integration should be a deciding factor in determining which solution best serves your needs. Ideally, a solution should talk to your customer care and billing as well as engineering and operations systems to promote peak operational efficiency and effectively communicate across your organization through automation. Integration breeds automation – and it is core to best serve staff from the front office to the field to ensure the highest level of customer service and satisfaction. Total Cost of OwnershipEnsure you find a [...]
Emotions will be swirling for Bridger Anderson in the moments before his first run at the 2020 Wrangler National Finals Rodeo (NFR). It’s safe to say the same will be true for his mother and biggest fan, NISC Sales Manager Robin Anderson. Bridger, 22, has qualified to compete in steer wrestling (aka bulldogging) at the NFR, which will run from Dec. 3-12 in Arlington, Texas. The NFR, which will be broadcast live on RFD-TV and The Cowboy Channel, is the season-ending championship event for the Professional Rodeo Cowboys Association and is widely acknowledged to be the world’s premier rodeo. The NFR consists of 10 rounds on 10 consecutive days, with each round providing Bridger an opportunity to add to his 2020 money earnings. At the end of each NFR, two champions are crowned in each event: the finals champion, which is whoever won the NFR with the best cumulative time or score for that event over the 10 rounds, and the world champion, who finished the year with the most money. Robin and the rest of the Anderson family will be in the stands, and have supported Bridger’s bulldogging dreams since he first declared his rodeoing intentions at age 3. Tears welled up in Robin’s eyes as she reflected on her son’s accomplishment. “You want the best for your kids, and to see him work so hard on this goal from such a young age—it’s pretty amazing, and we couldn’t be more proud of him.” Watch this NISC Spotlight video capturing some of Bridger’s final preparations for the NFR, a rundown of the journey that has led him to this point, and some of the people who have helped him along the way: NISC Spotlight: [...]
Electing board directors is an important process for NISC Members. More importantly, ensuring your customers can vote, and vote safely is critical. Since 2016, NISC Members have been able to provide online balloting through SmartHub via the web, helping to simplify the director election process. Now, this process has become even easier. Through a partnership with Diamond Communication Solutions, an OSG company, NISC Members will have the ability to allow their members and customers to vote not only through the web, but through the SmartHub app on their mobile device. “This is something our Members have been requesting, and something that has become an even higher priority this year,” said David Bonnett, NISC vice president of product management. “Nothing in 2020 has been conventional, and many of our Members have had to shift more of their business virtual, and that includes conducting director elections. With our Diamond partnership, our Members will be able to simplify that process even more and add additional efficiency for their customers.” Providing an online voting component is not only convenient, but essential. Many NISC Members have moved to fully online or even drive-in Annual Meetings, and having an online voting component can help increase participation by simplifying the balloting process while keeping it secure. “We are excited to partner with NISC and its Members," said Dan Tobin, Senior Vice President of OSG. "Diamond has demonstrated a proven track record in the Trustee Election Management Services space over the last 10 years. Since Diamond was recently acquired by OSG, we can offer maximum value by leveraging technology and improving efficiencies that enable NISC Members to thrive."
Lake Saint Louis, Mo., Oct. 15, 2020 – National Information Solutions Cooperative (NISC) today announced the addition of iVUE Connect – Marketing to its solutions lineup during the THRIVE '20 virtual event, held Oct. 13-14. iVUE Connect – Marketing is the latest addition to the iVUE Connect suite, joining Service and Financials with Operations features also in development. iVUE Connect – Marketing allows NISC Members to boost their sales and marketing efforts anywhere, anytime through a web browser. "We have offered marketing services through our LeadAgent platform to our Telecom Members for a long time, and we're really excited to expand that offering across the enterprise and as an integrated solution for our Utility Members," said David Bonnett, vice president of product for NISC. "These expanded features can really help our Members enhance their marketing efforts, whether gaining interest in broadband or preparing for the energy transition." iVUE Connect – Marketing provides world-class campaign and lead management. Integrated with NISC's SmartHub, the Messenger feature provides targeted messaging opportunities through email, printed letter, on-bill messaging, text or SMS. Integration with SmartHub Order Management allows for prospect tracking in geographical zones. Integration with NISC's Business Intelligence and Reporting tools allows Members to better understand customers by building behavioral profiles to more accurately target messages and increase customer satisfaction. For more information on iVUE Connect – Marketing, contact NISC at email@example.com. About NISCNational Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members. We deliver advanced solutions, services and support to 851 independent telephone companies, electric cooperatives and other public power entities. NISC is an industry leader providing information technology solutions including billing, accounting, operations, automated mailroom [...]
Lake Saint Louis, Mo., Oct. 14, 2020 – National Information Solutions Cooperative (NISC), a leading provider of software solutions to utility and telecommunication companies, wrapped up its dynamic virtual learning event for NISC Members and guests Oct. 14. The two-day THRIVE '20 conference, held virtually due to the COVID-19 pandemic, treated attendees to two days of dynamic content and valuable learning and engagement opportunities. More than 5,000 people registered for THRIVE '20, including 130 guests, 30 partners, 700 employees and more than 4,000 attendees representing 700 different Member organizations. Throughout the event, Members, partners and employees enjoyed timely learning sessions on the latest enhancements to NISC solutions, updates on the technology roadmap and discussions of issues facing the utility and telecom industries. Nearly every session featured Members, who shared best practices and use cases detailing when NISC solutions helped them meet their many challenges head-on. In addition, exhibiting partners and vendors showcased a variety of solutions and services valuable to Member organizations in the Virtual Expo (VExpo). NISC subject matter experts were also on hand at virtual booths within NISC's Solutions Lab to answer any product questions Members might have. The "why" behind NISC's mission and reason for existence was on display during a Member Celebration session to kick off the second day of THRIVE '20. The session featured story after story of Members from across the country who are living their cooperative values out loud, and going above and beyond to serve their communities when help was needed most. "I have to say, we have always been proud of the work you do, but I think this year shined a well-deserved light on just how important each and every one of your roles are, [...]