Members big or small, NISC can help them all. NISC’s products and services are scalable in order to provide a significant return on investment for the largest of our Members to the smallest. On the large end of that spectrum is the largest electric distribution cooperative in the United States: Pedernales Electric Cooperative (PEC), headquartered in Johnson City, Texas. Read and watch how NISC was able to help PEC overcome growth and cost challenges and save more than $2 million annually with implementation of NISC’s iVUE® enterprise software.
Life can be hectic. From trying to balance a career with family needs or making time to go to the gym or meet up with family and friends, the last thing customers want to do is worry about paying their bill. Since 2012, NISC’s SmartHub web and mobile app has been a tool that can help telecom and utility customers manage their account while balancing their other responsibilities and activities. Do your customers know how SmartHub can help them manage their account? If not, NISC’s SmartHub Marketing Kit can help! The new kit, available on the NISC Community, is designed to help NISC’s Members promote the benefits of the web and mobile app. Featuring fresh, eye-catching designs, the kit contains bill inserts, social media materials, videos, banners, posters and other promotional material that will help customers understand the benefits of using SmartHub for their account management. SmartHub not only helps customers but provides added benefits for NISC Members as well. When customers use SmartHub for bill pay, they’re going paperless, saving money on a bill print. They also have a convenient way to view their usage and report service interruptions, while NISC’s Members can send messages with important information. This leads to more efficient customer service, fewer calls and increased customer satisfaction. Download the new SmartHub Marketing Kit today, and start getting the most out of the web and mobile app! Visit smarthubkit.com for more info and to download materials.
Lake Saint Louis, Mo., May 8, 2019 – National Information Solutions Cooperative's (NISC) SmartHub® web and mobile application has been helping telecommunications and utility customers manage their accounts for more than five years. Getting the word out on the benefits of SmartHub is now easier than ever with the SmartHub Marketing Kit, available for NISC Members through the NISC Community. "SmartHub can help telecom and utility customers in a number of ways, including providing them a convenient way to pay their bill or get information on service interruptions," said Susan Imm, interim vice president of Member and Industry for NISC. "This kit helps our NISC Members showcase the benefits of SmartHub, enabling a better customer experience and helping increase communication with utility and telecom customers." The SmartHub Marketing Kit includes everything an NISC Member needs to showcase the app to utility and telecom customers. Bill inserts, social media materials, posters, banners and videos are all included and available to use at no cost as a way to increase engagement with the web and mobile app. NISC's SmartHub launched in 2012 to improve communication and customer service for NISC Members. Available on the web and through a mobile app, SmartHub allows customers to pay their bills, report service issues, monitor their usage and receive important information from their provider. NISC Members can access the SmartHub Marketing Kit through the NISC Community by visiting smarthubkit.com. For more information about SmartHub, please visit nisc.coop. If you don’t have a Community login to access this kit, please contact Scott Wild. About NISCNational Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members. We deliver advanced solutions, services and [...]
Our homes and our lives are becoming more and more connected by the day. Between our Nest thermostat, which provides control over our energy use and our Ring doorbell, which allows us peace of mind with security, the Internet of Things is now a reality. NISC is committed to not only providing our Members with solutions to improve efficiencies, but also to staying ahead of technology so you can keep up with the needs of your end-users. That’s why we’re so excited to announce the acquisition of Affinegy, an Austin-based company that provides cloud-based, service enablement software and connected device management for broadband service providers. Not only can our Members now better support their customers and resolve broadband service issues with the new NISC User Services System, customers can also manage their connected devices with increased knowledge of their broadband network and WiFi usage. Check out this video with NISC vice president of Product Management, David Bonnett, as he explains more about the acquisition and what it means for our Members.
Lake St. Louis, Mo., April 23, 2019 – To offer NISC's Members enhanced broadband solutions, National Information Solutions Cooperative (NISC), a leading provider of software solutions to utility and telecommunication companies, has acquired Affinegy. Based in Austin, Texas, Affinegy provides cloud-based, service enablement software and connected device management for broadband service providers. Affinegy's secure and scalable solution provides Auto Configuration Server (ACS) Management for customer-premises equipment (CPE) and managed WiFi orchestration for any TR-069 enabled CPE. "NISC has become acquainted with the Affinegy team and discovered we share the same passion for service and delivering world-class information technology solutions," said David Bonnett, NISC vice president of Product Management. "While technological advancement is paramount, the affirmation of sharing the same values was key in this acquisition." "NISC is a cooperative whose mission and vision aligns perfectly with Affinegy's," said Melissa Simpler, Affinegy CEO. "By joining NISC, Affinegy will be a part of an organization that can continue to develop and enhance the technology so that it will continue to meet the needs and demands of the industry well into the future." With this acquisition, NISC launched the NISC User Services System, leveraging the Affinegy product as part of its overall solutions portfolio. The solution can be operated independently, or it can be integrated with NISC's customer care and billing solutions along with NISC's SmartHub web and mobile tools for payment processing and order management. The acquisition marks the next milestone in NISC's iVUE fully integrated Enterprise System, which provides accounting, engineering and customer care functions. Affinegy's solution will integrate across NISC's enterprise platforms and will allow its Members to provide enhanced broadband services to their end consumers/customers. "NISC Members have asked us to provide them with [...]
Change can be scary. But when you bring together a bunch of people who are committed to serving members and tackling new challenges, it’s amazing what can happen. Last month, Jackson EMC, headquartered in Jefferson, Ga., went live on NISC software. It was a true group effort, with over 60 Jackson employees giving up their weekend to make the switch over to the NISC enterprise system. NISC employees were also on hand to help, ensuring systems were up and running for business on Monday morning. “The launch of NISC is going to bring so many improvements both in the way we operate and the way we connect with members,” said Chip Jakins, Jackson EMC president and CEO. “Our members will be able to get engaged with us like never before with the My Jackson EMC app. It’s really going to open their eyes to Jackson EMC in a new way and show how connected we are as a company and how far we’ve moved in one giant leap with the implementation of this software.” Check out this awesome “Go Live Weekend” video, put together by Jackson EMC, showing all that went into the implementation! View the video by clicking the link below.
With the recent launch of our advertising campaign, Membership Amplified — which is focused on providing quality solutions and software along with a dedicated partnership — we decided it was time to upgrade our trade show booth to better reflect that theme as well as NISC’s growth. Our new booth was unveiled at this year’s NTCA RTIME Expo in New Orleans as well as NRECA’s TechAdvantage Expo in Orlando. Featuring an open and inviting floorplan, ample space for product demos and comfortable seating, the booth provided a great space for NISC staff, Members and potential members to collaborate and share ideas. “We’ve heard great compliments from our Members saying it’s a much more relaxing and inviting environment for them to come into the booth, sit down and have one-on-one conversations with NISC staff,” said Sarah Thorowgood CMP, senior meeting planner for NISC. The booth also features the same branding and green color scheme as our Membership Amplified campaign, a drastic difference from our normal red. “Membership Amplified is our new marketing theme for this year and we really wanted to pull that into the booth,” said Thorowgood. “Green is a far step from our regular NISC red, but it offers a fresh look and it stands out really well in the Expo hall.” Learn more about Membership Amplified at www.membershipamplified.coop!
One of the best things about being a cooperative is the shared spirit of teamwork and collaboration. At NISC, we know that our Members are our partners and that together, we can do much more than could ever be accomplished alone. We also know that in designing and creating software solutions, our Members’ feedback and advice is critical. We’re constantly amazed by how our Members are using NISC solutions in ways we had never imagined and are making a difference in the daily work processes of their coworkers and in the lives of their end users. How do you use NISC solutions? Have you overcome challenges at your organization and improved efficiencies? We want you to #ShareYourNISCStory! Presentation proposals for the 2019 NISC Member Information Conference (MIC) September 24-26 in St. Louis are now being accepted! Share your story with MIC attendees and help other colleagues and organizations across the country learn how to best utilize NISC software. If your presentation topic is chosen, you will receive $250 off your MIC registration fee as well as a gift. In addition, 2019 will mark our fifth-straight year of awarding MIC Member Experience Awards! During the MIC Closing Session on day three, the highest rated Member-led sessions, based on feedback from attendees in the MIC app, will be awarded a Member Experience Award as well as a special prize and a customized award. The deadline to submit topic ideas is April 15. Submit your presentation today and #ShareYourNISCStory at NISC’s largest learning event of the year!
NISC’s SmartHub was the first time our solutions had gone beyond the walls of utility and telecom organizations and into the hands of Members, literally, through a smart phone app that provided instant access to their provider. Since then, SmartHub has grown to include many new features designed to provide the best and most seamless communication between end-users and their service provider. At the 2019 TechAdvantage Expo in Orlando, Fla., SmartHub took another leap forward, introducing integration with voice assistant technology. The app now integrates with smart home devices like Amazon’s Alexa and Google Home to give SmartHub users a hands-free experience. “What Google Home and Amazon Alexa allows us to do is bring technology down to the end user,” said Nate Boettcher, NISC senior product line manager. “People are already using these devices to check the weather or get directions, so it’s a very natural extension for them to ask their utility provider to offer something like this, and we’re very excited to be able to do that.” SmartHub users can access their provider through their smart home device and perform a number of functions including retrieving their bill balance, checking on outages, getting any news alerts from their provider and soon, paying a bill through a stored payment option. “It’s really cool technology that allows the end-users to talk to the device and get more information,” Boettcher said. “In the future we’re going to be adding more features that will really provide some nice value for our Members and their end-users.”
Lake Saint Louis, Mo., March 13, 2019 – National Information Solutions Cooperative (NISC), a leading provider of software and solutions to utility and telecommunication companies, has expanded its SmartHub® web and mobile app into the smart home. SmartHub’s new voice assistant functionality allows utility consumers to access the app via a Google Home or Amazon Echo, just by using their voice. "One of our goals as an organization is to keep our solutions at the forefront of technology," said David Bonnett, NISC vice president of product management. "The new voice assistant functionality in SmartHub takes advantage of the latest innovations in the smart home to help give consumers an easier way to interact with their utility." SmartHub allows utility consumers to interact with their utility provider anytime, anywhere via the web or a mobile device. Launched in 2012, SmartHub allows consumers to pay their bill, view their usage and interact with their provider by submitting outage updates and receiving important news right at their fingertips. The new voice assistant functionality takes SmartHub into the smart home. These new features allow users to utilize their Amazon Echo or Google Home devices to interact with their utility similarly to how they would when using the SmartHub app. Consumers can ask their device to talk to their utility and perform a variety of tasks like checking account balance and news updates, getting payment history, checking outage information and soon making a payment. "Consumers value convenience," said Nate Boettcher, NISC product line manager. "SmartHub's voice assistant functionality helps to continue leveraging new technology to give consumers options on how and when they communicate with their utility." For more about SmartHub's voice assistant capabilities, visit www.nisc.coop. About NISCNational Information Solutions [...]