The technology cooperative has launched iVUE Connect® Service, a web-based customer service and provisioning solution that provides functionality for utilities deploying broadband solutions. Lake Saint Louis, Mo., January 4, 2018 — Today National Information Solutions Cooperative (NISC), a leading provider of software and solutions to utility and telecommunication companies, announced the launch of iVUE Connect® Service, a web-based customer service and provisioning solution that provides functionality for utilities deploying broadband solutions. "Rural America is making great strides in deploying broadband," said Jasper Schneider, NISC Vice President of Member and Industry. "Utilities are finding areas where their members are underserved, along with upgrading their infrastructure to prepare for the future. With the release of iVUE Connect Service, NISC will ensure that these rural utilities deploying broadband will not only go fast, but also far." NISC's iVUE Connect solution takes the iVUE Enterprise System beyond the desktop into the cloud. IVUE Connect Service focuses on customer service, making it easier for staff to assist customers by finding information more quickly in a web-based, user-friendly environment. NISC's iVUE Connect Service is more than just a customer service tool. It's a unified Customer Care & Billing (CC&B) platform that enables NISC Members to provide the full complement of triple-play telecommunications services including auto-provisioning. It also supports all the needs of the contemporary utility enabling a smarter grid. David Bonnett, NISC Vice President of Product Management, says the cloud-based functionality will allow utilities greater flexibility and improved user experience. "Our unified solution will allow utilities offering broadband service more efficiencies in serving their customers by finding information in a web-based, user-friendly environment. The software isn't just a traditional CIS package, but one that can handle a variety of tasks that [...]
As NISC prepares to celebrate its 50th birthday next year, we will kick off a series of celebrations by what co-ops do best: Helping our communities - at home and abroad. Nearly four months ago, we launched our Giving 50@50 campaign in conjunction with our upcoming 50th Anniversary celebration. We have been blown away by the response from employees, and are proud to announce we are nearing our goal of raising $25,000! NISC’s Board of Directors will match that donation, for a total impact of $50,000. On November 2, we welcomed Jessica Golden, executive director of Foundation for Rural Service to our office in Missouri. Jessica spoke to our employees on the importance of rural America and how the advancements in broadband and technology have helped strengthen rural communities. Jessica also shared how telemedicine is drastically changing healthcare for citizens living in rural areas. Dedicated to providing educational resources and enhancing the lives of rural Americans, FRS uses funds to provide grants to rural communities and scholarships for rural youth. Oftentimes, receiving a scholarship can be the deciding factor in whether students are able to afford college. Making those phone calls to the recipients is one of Jessica’s favorite things about FRS. To view Jessica's presentation in its entirety, please click here. This past summer, employees also had an opportunity to hear from Ingrid Hunsicker, Senior Program Manager for NRECA International, in our North Dakota office. NRECA International strives to provide safe and reliable electricity in developing countries, promoting the power of the cooperative business model. Over the last 55 years, the program has brought electricity to millions of people, greatly improving their economies and way of life. And not only have these efforts affected [...]
At the heart of NISC are people. The people we serve. And the people who serve our Members. Through innovation, out-of-the-box ideas, collaboration and teamwork, NISC’s employees and Members collectively keep America and beyond connected and electrified. There is no greater reward for our efforts than to spend a week with our Members. Our 2017 MIC Conference was just a month ago, but we continue to revel in the 2,400-plus turnout. Seeing so many Members in one space is gratifying, exciting and rewarding all at once. Our opening video centered on the theme of the MIC: Driven to Serve. We continue to share it at our Regional Meetings, which are held in conjunction with the National Rural Electric Cooperative Association (NRECA) Regionals. We also shared it at the National Telecommunications Cooperative Association (NTCA) Fall Conference. It is a message bearing repeating. NISC and our Member-Owners were built on service, and that’s what encourages us every single day. NISC employees are driven to create, enhance or support the solutions that improve the lives of our Members. Our Members are driven to serve their communities by providing reliable and critical electric and telecommunication services. Service means something different to each of us, but dedication to service is one notion that powers us. NISC and our Members, we’re all driven to serve. This video says it all.