Cooperatives Recognized in 2020 J.D. Power Customer Satisfaction Ratings

2020 showed more than ever how critical reliable energy is. When the pandemic caused fear and worry, and many areas of the country were hit with devastating storms and wildfires, utility cooperatives stepped up as essential service providers to demonstrate their commitment to community.

We are proud to congratulate the 18 NISC Members who were named among J.D. Power’s 2020 Electric Utility Residential Customer Satisfaction Study. It was clear, authentic communication with end-users and compassion through acts such as halting disconnects that showcased a true dedication to service and favorable rankings among members and customers.

“These satisfaction scores are evidence that kindness and being a good corporate citizen during challenging times is worth all the effort and communication that goes with it,” said John Hazen, managing director of utilities intelligence at J.D. Power. “The challenge will come in 2021 as electric utility providers go back to business as usual and continue collections and shut-offs. The way to maintain higher satisfaction will be to continue to communicate when these changes will occur and provide excellent service.”

At NISC, we share that same passion for service excellence in the work we do for our Members. We’re proud to support them in their goals and look forward to continuing to be a partner to them as our industries evolve.

Congratulations to NISC Member Sawnee EMC for ranking no. 1 in the cooperatives segment, and to all of our Members who made the list:

Click here to learn more about the study and to view the full list of awardees.