Press Release

|Press Release

NISC Launches iVUE Connect – Marketing During THRIVE ’20 Virtual Event

Lake Saint Louis, Mo., Oct. 15, 2020 – National Information Solutions Cooperative (NISC) today announced the addition of iVUE Connect – Marketing to its solutions lineup during the THRIVE '20 virtual event, held Oct. 13-14. iVUE Connect – Marketing is the latest addition to the iVUE Connect suite, joining Service and Financials with Operations features also in development. iVUE Connect – Marketing allows NISC Members to boost their sales and marketing efforts anywhere, anytime through a web browser. "We have offered marketing services through our LeadAgent platform to our Telecom Members for a long time, and we're really excited to expand that offering across the enterprise and as an integrated solution for our Utility Members," said David Bonnett, vice president of product for NISC. "These expanded features can really help our Members enhance their marketing efforts, whether gaining interest in broadband or preparing for the energy transition." iVUE Connect – Marketing provides world-class campaign and lead management. Integrated with NISC's SmartHub, the Messenger feature provides targeted messaging opportunities through email, printed letter, on-bill messaging, text or SMS. Integration with SmartHub Order Management allows for prospect tracking in geographical zones. Integration with NISC's Business Intelligence and Reporting tools allows Members to better understand customers by building behavioral profiles to more accurately target messages and increase customer satisfaction. For more information on iVUE Connect – Marketing, contact NISC at ivueconnect.sales@nisc.coop. About NISCNational Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members. We deliver advanced solutions, services and support to 851 independent telephone companies, electric cooperatives and other public power entities. NISC is an industry leader providing information technology solutions including billing, accounting, operations, automated mailroom [...]

By | October 15th, 2020|Press Release|Comments Off on NISC Launches iVUE Connect – Marketing During THRIVE ’20 Virtual Event

NISC’s THRIVE ’20 a Celebration of Members and Innovation

Lake Saint Louis, Mo., Oct. 14, 2020 – National Information Solutions Cooperative (NISC), a leading provider of software solutions to utility and telecommunication companies, wrapped up its dynamic virtual learning event for NISC Members and guests Oct. 14. The two-day THRIVE '20 conference, held virtually due to the COVID-19 pandemic, treated attendees to two days of dynamic content and valuable learning and engagement opportunities. More than 5,000 people registered for THRIVE '20, including 130 guests, 30 partners, 700 employees and more than 4,000 attendees representing 700 different Member organizations. Throughout the event, Members, partners and employees enjoyed timely learning sessions on the latest enhancements to NISC solutions, updates on the technology roadmap and discussions of issues facing the utility and telecom industries. Nearly every session featured Members, who shared best practices and use cases detailing when NISC solutions helped them meet their many challenges head-on. In addition, exhibiting partners and vendors showcased a variety of solutions and services valuable to Member organizations in the Virtual Expo (VExpo). NISC subject matter experts were also on hand at virtual booths within NISC's Solutions Lab to answer any product questions Members might have. The "why" behind NISC's mission and reason for existence was on display during a Member Celebration session to kick off the second day of THRIVE '20. The session featured story after story of Members from across the country who are living their cooperative values out loud, and going above and beyond to serve their communities when help was needed most. "I have to say, we have always been proud of the work you do, but I think this year shined a well-deserved light on just how important each and every one of your roles are, [...]

By | October 14th, 2020|Press Release|Comments Off on NISC’s THRIVE ’20 a Celebration of Members and Innovation

NISC’s THRIVE ’20 Kickoff: Overcoming Challenges Together

Lake Saint Louis, Mo., Oct. 13, 2020 – National Information Solutions Cooperative (NISC), a leading provider of software solutions to utility and telecommunication companies, kicked off its dynamic virtual learning event Oct. 13 for NISC Members and guests. The two-day conference, coined THRIVE '20, is being held virtually due to the COVID-19 pandemic. According to NISC President and CEO Dan Wilbanks, who assumed the role in January 2020, the chosen title "THRIVE" couldn't be more appropriate when it comes to NISC's Member organizations and their employees this year. "Your members and customers have been relying on you more now than ever before," Wilbanks said. "But we know these challenges can bring out the best in us. Inspire us to innovate, think outside of the box, help others in new ways and come together. That's exactly what you all have done this year. You rose to the challenge and are thriving." More than 5,000 people registered for THRIVE '20, including 130 guests, 30 partners, 700 employees and more than 4,000 attendees representing 700 different Member organizations. During the Opening General Session, Wilbanks touched on NISC's efforts to serve its Members since the transition in March to working from home. Those efforts include taking 25 new Members live virtually on NISC software, completing 33 virtual workshops, 171 virtual Account Manager Visits and 31 virtual business process consulting engagements. "Our teams have worked hard reengineering and reinventing processes to add even more value to the Members' experience," he said. "Although we look forward to the day we can be onsite with you again, how we engage with you is now forever changed. We will strive to develop the most efficient and effective way to meet your needs, whether [...]

By | October 13th, 2020|Press Release|Comments Off on NISC’s THRIVE ’20 Kickoff: Overcoming Challenges Together

NISC Recognized as One of the Best Places to Work in St. Louis Area

IT Co-op Receives Top Workplace Award from St. Louis Post-Dispatch Lake Saint Louis, Mo., Sept. 24, 2020 — National Information Solutions Cooperative (NISC), a leading provider of IT and software solutions to utility and telecommunication organizations, has been recognized as one of the 2020 Top Workplaces in the St. Louis area by the St. Louis Post-Dispatch, ranking third on the list for large companies. “It’s an honor to receive this award because it’s not only based on compensation and benefits, but also the feedback from our employees and their experiences working at NISC,” said Dan Wilbanks, NISC President and CEO. “This award would not be possible without our dedicated employees who work hard every day to take care of our Members and each other, and truly make NISC a great place to work.” Over 1,469 companies in the greater St. Louis area were nominated for the Top Workplaces award this year, and NISC was one of the 140 companies recognized. Rankings for the St. Louis Post-Dispatch Top Workplaces were based off responses from the employees themselves. Employers were ranked based off employee feedback on the following issues relating to workplace culture: alignment, coaching, connection, engagement, leadership, performance and what they call “the basics” which include pay, benefits, training and more. In addition to ranking third on the list of large companies, NISC also received a special award thanks to an overwhelming majority of employees stating that NISC is headed in the right direction. To see the full list of 2020 Top Workplace winners, click here. To learn more about NISC and what makes it such a great place to work, visit www.nisc.coop/careers. About NISCNational Information Solutions Cooperative (NISC) is an information technology organization that develops, implements [...]

By | September 24th, 2020|Press Release|Comments Off on NISC Recognized as One of the Best Places to Work in St. Louis Area

NISC Releases Enhanced, Free Cybersecurity Awareness Kit

Updated NISC CyberSense tool kit includes new animations, social media content and updated print marketing materials to spread cybersecurity awareness and safety. Online threats have risen by as much as six-times their usual levels as the COVID-19 pandemic provides new ballast for cyberattacks. (Source: Cloudflare) Data breaches cost enterprises an average of $3.92 million. (Source: CSO Online) Staying safe online and protecting your valuable data and personal information is a struggle for both businesses and families alike – and the impact of COVID-19 on businesses moving to work-from-home settings has only escalated the risk. Now more than ever, it is imperative to realize the range of threats go far beyond phishing emails. Apps containing malware, unsecure WiFi networks and hotspots and exploiting improper data sharing techniques are increasingly common methods cyber criminals use to gain access to your information. The cornerstone of cybersecurity – both in your workplace and in your homes – is education, and National Information Solutions Cooperative (NISC) has developed a comprehensive kit to help your organization – and family – grow their cybersecurity awareness. October is National Cybersecurity Awareness Month, and NISC has updated and added more elements to its CyberSense cybersecurity arsenal, a free educational kit available to organizations nationwide. Designed specifically for rural electric cooperatives, public power utilities and telecommunications companies, the kit includes short animated videos, downloadable bill inserts, social media content and retractable banners. “NISC has more than a half century of experience in the tech and software industries, and we have gained knowledge and developed practices to secure our own network,” said Jeff Nelson, NISC general counsel and vice president of Information Security and Risk Management. “Now we want to share our experience with everyone – [...]

By | September 16th, 2020|Press Release|Comments Off on NISC Releases Enhanced, Free Cybersecurity Awareness Kit

NISC Named by Prairie Business Magazine as One of the 50 Best Places to Work for the 7th Consecutive Year

Mandan, N.D., Sept. 3, 2020 — For the seventh consecutive year, National Information Solutions Cooperative (NISC) has been recognized by Prairie Business magazine as one of the 50 Best Places to Work in the northern Plains. Earlier this year, employees nominated companies by submitting an anonymous employee-satisfaction survey, which sought out input on each employer’s benefits, workplace culture and employee morale, among other factors. Prairie Business received more than 1,400 nominations from employees from around the region according to Andrew Weeks, editor of Prairie Business. “Business is a two-way street,” Weeks said. “It’s easy for employees to go the extra mile when they feel appreciated by their employers. And from the nominations Prairie Business received this year, it’s easy to see that the selected companies truly do value their employees, and vice versa.” This year’s 50 Best are highlighted in the September issue of the magazine, which also is available as an e-edition at prairiebusinessmagazine.com. About NISCNational Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members. We deliver advanced solutions, services and support to 849 independent telephone companies, electric cooperatives and other public power entities. NISC is an industry leader providing information technology solutions including billing, accounting, operations, automated mailroom services, third-party integration as well as many other solutions. With facilities in Mandan, N.D., Lake Saint Louis, Mo., Cedar Rapids, Iowa, Shawano, Wis., Austin, Texas, and Blacksburg, Va., NISC and its subsidiaries employ approximately 1,400 professionals between the six locations and remotely throughout the United States. About Prairie BusinessFor more than 18 years, Prairie Business has served as the only business-to-business magazine dedicated to the northern Plains region. More than 20,000 print and digital [...]

By | September 3rd, 2020|Press Release|Comments Off on NISC Named by Prairie Business Magazine as One of the 50 Best Places to Work for the 7th Consecutive Year

Time to THRIVE: NISC Fall Event to Engage and Inspire

Lake Saint Louis, Mo., Aug. 12, 2020 – National Information Solutions Cooperative (NISC), a leading provider of software solutions to utility and telecommunication companies, will host THRIVE '20, a dynamic and engaging virtual learning event for Members and guests scheduled for Oct. 13-14, 2020. This one-of-a-kind event will include: Powerful Opening and Closing General sessions that leverage technology, engagement and thought-provoking concepts. Timely learning sessions for Members to come together to learn and share practices. A Solutions Lab where Members can dive deeper into various solutions areas and interact with NISC subject matter experts. Exciting keynote by Capt. Chesley "Sully" Sullenberger, a safety and leadership expert, international speaker and #1 New York Times best-selling author best known for serving as Captain on an emergency flight landing that's been called the "Miracle on the Hudson." A Virtual Expo (VExpo) for Partners to showcase their solutions and services to NISC Members. Fun activities and networking opportunities, as well as the opportunity to support Feeding America via #CoopStrong. THRIVE '20 will be held in place of this year’s canceled Member Information Conference (MIC), NISC's annual Member learning event. The MIC will return in 2021, with plans to host the event in the heart of downtown Louisville, Ky. "In a time of economic hardship and uncertainty for many people across the country, THRIVE '20 will be provided free to Members and guests," said NISC President and CEO Dan Wilbanks. "Unforeseen circumstances this year may have overturned everyone’s plans, but we will emerge from this stronger and more connected to each other than ever before." Registration for the event is now open. For more information, please visit www.thrive.coop. About NISC National Information Solutions Cooperative (NISC) is an information technology organization [...]

By | August 12th, 2020|Press Release|Comments Off on Time to THRIVE: NISC Fall Event to Engage and Inspire

NISC® Launches Additional Cybersecurity Offering to Help Members Address Vulnerabilities

Mandan, N.D., Aug. 5, 2020 – With malicious attacks on the rise and cybercriminals capitalizing on the uncertainty surrounding COVID, National Information Solutions Cooperative® has added NISC CyberPatch to their existing NISC Cybersecurity Services suite of solutions to help independent telephone companies, electric cooperatives and other public power entities defend themselves against ever-present cyber threats. NISC CyberPatch, powered by Kaseya® VSA, is a comprehensive patch management system for both operating systems and third-party applications that will decrease the risk of a security breach while increasing staff efficiency. "Quite often, the cybersecurity focus is on perimeter protection, spam filters and network monitoring, leaving the often-overwhelming patching tasks neglected," said Jeff Nelson, NISC Vice President of Information Security & Risk Management. "This oversight can completely sabotage your overall cybersecurity plan." According to the Ponemon Institute, 57% of data breaches are attributed to poor patch management. Completing operating system and third-party patches and updates are of incredible importance with today's dynamic and ever-changing cybersecurity landscape – and the one vulnerability many are postponing or completely overlooking. With the growing sophistication of cybercriminals and malware attacks, the focus needs to shift to ensuring operating systems and applications are up to date with the latest fixes, or patches, to ensure the discovered vulnerabilities are secured – without business disruption and a major impact on your staff's time. NISC Cybersecurity Services offers a complement of solutions to protect vital operational data: NISC CyberAcademy – Online user awareness training and phishing simulationNISC CyberDetect – Incident detection and incident responseNISC CyberProtect – Endpoint protection with 24/7 monitoringNISC CyberDefense – Perimeter defense leveraging firewalls and report monitoringNISC CyberScan – Vulnerability management with advanced scanning, reporting, tracking and risk scoringNISC CyberPatch – Comprehensive and flexible [...]

By | August 5th, 2020|Press Release|Comments Off on NISC® Launches Additional Cybersecurity Offering to Help Members Address Vulnerabilities

NISC Board Approves New Partnerships

Lake Saint Louis, Mo., July 14, 2020 – The National Information Solutions Cooperative (NISC) Board of Directors welcomed several new Members to the cooperative in its virtual meeting June 30, bringing NISC’s Membership total to 849. The following utility and telecommunication companies were welcomed to the NISC family. Utilities Custer Public Power District, Broken Bow, Neb.Dakota Electric Association, Farmington, Minn.City of Pella, Pella, IowaErwin Utilities Authority, Erwin, Tenn. Telecoms EPICTOUCH, Elkhart, Kan.Oneida Telephone Exchange, Oneida, Ill.Ontario Telephone Company, Phelps, N.Y.Steelville Telephone Exchange, Inc., Steelville, Mo. NISC’s primary mission is to provide maximum value to its current Members. Simultaneously, the cooperative continues strategic growth of its Membership. Growth of the Membership enhances NISC’s economies of scale, allowing for an annual investment of more than $50 million in research and development and steady Membership rates. “Our Members are resilient, driven and serve as pillars within their communities,” said Susan Imm, NISC vice president of Sales and Marketing. “We’re grateful for their steadfast partnership with NISC, and humbled by the trust these new Members have placed in us to help them provide reliable service to those who depend on them.” About NISCNational Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members. We deliver advanced solutions, services and support to 849 independent telephone companies, electric cooperatives and other public power entities. NISC is an industry leader providing information technology solutions including billing, accounting, operations, automated mailroom services, third-party integration as well as many other solutions. With facilities in Mandan, N.D., Lake Saint Louis, Mo., Cedar Rapids, Iowa, Shawano, Wis., Austin, Texas, and Blacksburg, Va., NISC and its subsidiaries employ approximately 1,400 professionals between the six locations and [...]

By | July 14th, 2020|Press Release|Comments Off on NISC Board Approves New Partnerships

NISC Named Among Computerworld’s Best Places to Work in IT for 17th Straight Year

Lake Saint Louis, Mo., June 23, 2020 – National Information Solutions Cooperative (NISC), a leading provider of software solutions to utility and telecommunication companies, was named a Best Place to Work in Information Technology (IT) by IDG Insider Pro and Computerworld, ranking no. 8 among midsize organizations (1,001 – 4,999 employees). 2020 marks NISC’s 17th straight year on the list and 18th recognition overall. “We're honored to have been recognized by Computerworld for the 18th time,” said NISC president and CEO Dan Wilbanks. “NISC’s employees and their commitment to serving our Members and being a leader in the technology industry are what make this such a great place to work. It’s reassuring to know our employees recognize and appreciate our efforts to uphold our incredible culture, Shared Values and collaborative working environment.” Since 1994, the annual Best Places to Work in IT feature has ranked the top 100 work environments for technology professionals. The list is compiled based on a comprehensive questionnaire regarding company offerings in categories such as benefits, career development, training and retention. In addition, IDG conducted extensive surveys of NISC’s IT workers, and their responses factored heavily in determining the rankings. “As technology continues to evolve more rapidly than ever, attracting and retaining top IT talent to research, deploy and maintain that technology has never been more important or more challenging,” said Dan Muse, editor of IDG’s Insider Pro. “Companies that have earned a spot on the Insider Pro and Computerworld 2020 Best Place to Work in IT list share a common denominator: They create an environment that not only rewards workers with competitive compensation and benefits, but they also foster a spirit of diversity, social responsibility, training and innovation.” NISC was also [...]

By | June 23rd, 2020|Press Release|Comments Off on NISC Named Among Computerworld’s Best Places to Work in IT for 17th Straight Year