NISC Looks ‘Forward’ in 2021 Annual Meeting
Lake Saint Louis, Mo., March 11, 2021 – National Information Solutions Cooperative (NISC), a leading provider of technology and IT solutions to utility and telecommunications/broadband organizations, held its first ever virtual Annual Meeting March 11 to recap a year of adaptation and growth, and provide a look ahead to what's next for NISC and its Membership. The meeting, themed "Forward," was also NISC's first joint Annual Meeting of NISC Members from the telecommunications, utility and multi-service industries. In his State of the Cooperative address, NISC President and CEO Dan Wilbanks reminisced that NISC closed its offices and shifted to working from home one year ago this week. And despite facing immense challenges, NISC and its Membership have adapted and overcame. "We've learned to support our Members and employees remotely, and learned to collaborate effectively in this virtual environment by changing some of our business practices and taking advantage of the tools available to us," Wilbanks said. "We've had a lot of success virtually in the last year, and I'm so proud of our team to seamlessly move to their home offices while keeping their focus on serving our Membership." Some successes in the past year include the implementation of 40 new Members virtually, holding nearly 500 virtual events—including THRIVE in October 2020, Member trainings and business process reviews—and taking nearly 130,000 support calls while maintaining a 98.4 percent Member satisfaction rating through the HDI survey. "While we've done very well in this virtual environment, we miss having our employees together. The collaboration and camaraderie that comes with being together is something we really miss," Wilbanks said. "We also miss seeing our Members face to face. We hope to get back to in-person visits later this [...]