Mandan, N.D., Feb. 24, 2025 – National Information Solutions Cooperative, a leading provider of software solutions to broadband and utility providers, announced the successful deployment of the broadband Ticket Management Application Programming Interface (API) for its cloud-based, multi-industry iVUE Connect Enterprise Solution.

“NISC’s approach for our iVUE Connect Enterprise Solution is to provide open APIs in strategic areas where they are critical to make our Members more efficient or when there is the opportunity to work with a strategic partner to extend the capabilities of our platform,” said David Bonnett, NISC Chief Solutions Officer. “We met that goal with the broadband Ticket Management API project, which includes a flexible, secure and contemporary API framework that will be leveraged for future iVUE Connect APIs as well. The project began by strategically selecting Member and vendor partners. We’re excited to work with Red River Communications, a broadband service provider in Abercrombie, North Dakota, a progressive Member with broadband third-party ticketing experience.”

ISPN, an NISC partner and Red River’s help desk provider, was selected as the first vendor partner. The longtime collaboration between ISPN and NISC has been rooted in a shared vision of leveraging technology to simplify operations and improve the services provided to mutual customers.

“We are thrilled to unveil updates that represent a significant step forward in our partnership with NISC,” said Charlie Brenneman, Senior Vice President at ISPN. “By significantly enhancing the integration between our organizations, we are empowering our teams and customers with more efficient tools to better serve their subscribers.”

“NISC and ISPN are vital partners for Red River,” said Tom Steinolfson, General Manager and CEO of Red River Communications. “ISPN provides a robust Help Desk solution that offers our customers after-hours and overflow technical support, enabling us to deliver 24/7 customer service. When ISPN cannot resolve a customer’s issue, we need an efficient way to dispatch a technician to the location to solve the problem. Now, with the new API integration between NISC’s ticketing system and ISPN’s HelpDesk solution, we can dispatch a technician via iVUE AppSuite, which is exactly the efficient solution we require. I was impressed by how NISC and ISPN collaborated to implement this solution and kept our team informed throughout the process.”

Some of the key features of the new iVUE Connect API capabilities include:

• Real-Time Data: Improved data exchange delivers real-time account, service and device data directly to ISPN’s HelpDesk platform.
• Real-Time Ticketing: A seamless flow of tickets from ISPN’s HelpDesk platform to iVUE Connect ensures customers have access to all interactions from ISPN directly within iVUE Connect.
• Simplified Integration: A streamlined onboarding processes for new iVUE Connect integrations within ISPN’s HelpDesk platform makes training new employees easier.
• Improved Reporting and Analytics: Enhanced visibility of tickets and disposition codes in both systems help consolidate and summarize information, saving considerable employee time.

“NISC is thankful for both Red River Communications and ISPN,” Bonnett said. “Their partnership in this project will undoubtedly help us provide a compelling feature that not only helps meet a need at Red River but also provides a solution that will benefit all of our Members.”

About Red River Communications

Red River Communications is a community-focused telecommunication cooperative that connects thousands of people and businesses in North Dakota and Minnesota. Its powerful fiber-to-the-premise broadband network delivers the highest-quality fiber-optic broadband, Wi-Fi, digital TV, landline phones, hosted business systems, security cameras and cellular services. Red River Communications also provides an array of enterprise solutions, including hosted voice services, managed business services and feature-rich and scalable phone systems to business clients in their region.

About ISPN

ISPN is a team of industry-leading experts specializing in broadband support, network connectivity, and delivering exceptional customer experiences. It offers a comprehensive suite of solutions — including technical and customer support, 24/7 NOC & monitoring, and managed server solutions — to help you tackle the most complex technical and operational challenges. Founded in 1994, ISPN has been a trusted partner to Broadband and Internet Service Providers (BSPs) nationwide. They proudly serve telcos, municipalities, electric cooperatives, cable operators, WISPs, and MDUs, providing tailored solutions to meet the demands of every provider. Its proprietary systems, expert monitoring services, and industry-leading support ensure network stability, reduce downtime, and enhance both customer satisfaction and operational efficiency. From reliable technical and customer support to 24/7 network monitoring and managed server solutions—including email, DNS, DHCP, and RADIUS—ISPN empowers customers to deliver superior service to their subscribers. With a 98%+ customer retention rate, ISPN helps providers increase subscriber satisfaction, grow revenue, reduce costs, and strengthen connections within their communities.