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Press Release

|Press Release

NISC Expands to 50 States

Technology cooperative welcomes Butler Electric Company into its Membership Lake Saint Louis, Mo., October 12, 2017 — National Information Solutions Cooperative® (NISC), a leading provider of software solutions and services for utility and telecommunications organizations worldwide, is excited to announce it will now provide software services in all 50 states in the United States after signing its newest Member, Butler Electric Company, based out of New Jersey. The largest software cooperative in the country, NISC serves more than 820 electric utilities and telecommunications companies across the U.S., Canada, American Samoa and Palau. "True to name, we are National and NISC is pleased to welcome Butler into our membership," said Jasper Schneider, NISC Vice President of Member & Industry. "Our partnership with Butler marks our presence in all 50 states, but also marks significant progress toward serving municipals and the public power sector. We are pleased to expand our services into this market." Butler Electric Company is operated by the Borough of Butler in New Jersey and serves approximately 12,000 customers in Kinnelon, Bloomingdale, Butler and small portions of West Milford and Riverdale. The Borough has continuously operated the electric utility since the early 1900s, and today Butler Electric Company is a $30 million operation. In 2012, Butler invested in Aclara TWACS® Advanced Metering Infrastructure (AMI) and soon realized that in order to take full advantage of AMI data, they also needed to deploy robust customer care and billing solutions that are  fully integrated with work management, meter data management and outage management solutions. NISC's iVUE Enterprise System, along with other NISC mobile and data-management solutions, are able to provide an integrated system paired with a proven track record of working with Aclara's TWACS AMI. "We [...]

By | October 12th, 2017|News, Press Release|Comments Off on NISC Expands to 50 States

National Information Solutions Cooperative Hosts Another Successful Member Conference

St. Louis, Mo., September 28, 2017 — National Information Solutions Cooperative (NISC®), a leading provider of technology solutions to utility and telecommunications organizations worldwide, hosted its annual Member Information Conference (MIC) in St. Louis, Mo. More than 2,300 attended the event, which was held September 26-28. The IT cooperative’s annual event draws users from all over the continental U.S., Hawaii, Alaska and Canada. With more than 180 learning sessions ranging from Accounting to Billing to Engineering, the MIC is NISC’s premier learning event. Traditionally the MIC has been held over two weeks, but this year, the MIC was streamlined into one. The new format allowed for three keynote speakers, including NISC President and CEO Vern Dosch, CIA Director (2013 – 2017) John Brennan and Global Marketing Expert David Seda. Industry Enterprise Sessions were also hosted by the NISC Executive Team, focusing on industry trends and challenges and how to increase operational efficiencies while reducing costs with NISC’s solutions. "What defines NISC is our service to our Members and spirit of innovation, and the MIC is our way to demonstrate both," said Jasper Schneider, Vice President Member & Industry. The NISC Board of Directors also hosted a Board Meeting during the event. Normal business operations were discussed as well as the approval of new Members of the IT cooperative. At this meeting, the NISC Board approved a new Member from New Jersey, and with that approval, made NISC software now present in all fifty states. "I always marvel at the NISC Membership’s dedication to service," said Vern Dosch, NISC President and CEO. "We keep that in mind when we develop our solutions, so Members can continue to provide that reliable, dedicated service for years to come." [...]

By | September 28th, 2017|News, Press Release|Comments Off on National Information Solutions Cooperative Hosts Another Successful Member Conference

National Information Solutions Cooperative® Announces Expanded Engagement Solutions

St. Louis, Mo., September 28, 2017 — National Information Solutions Cooperative (NISC®), a leading provider of technology solutions to utility and telecommunications organizations worldwide, announced engagement solutions for both utilities and telecoms, focused on empowering Members to connect with their customers in new and innovative ways. "As technology rapidly evolves, so too should Members' approach in providing their customers with the services and tools necessary to meet their growing needs," said Valerie Kniffen, Engagement Lead at NISC. "NISC offers a wealth of solutions to assist Members in developing efficient and effective operations keeping the customer in mind." With engagement tools such as Messenger, SmartHub Marketing, iVUE AppSuite and CalltoOrder, NISC's solutions provide options to strengthen customer relationships thoughtfully and intentionally, not only through electronic communications, but through a variety of processes and functions. NISC is also unveiling a newly redesigned, easy-to-use Community, which is NISC’s internal online community for Members and employees. Members can also now explore new possibilities in printing and customizing bills with the help of iVUE Automated Mailroom Services (AMS). AMS allows Members to create visually appealing printed statements, notices and letters and mail them to end-users at the lowest possible first-class postage rate. "Working with NISC's AMS department in creating a new bill for our partners was a truly enjoyable experience," said Kaye Bernard, Chief Operating Officer at MiEnergy in Rushford, MN. "There were many ideas to pull from; our merged co-op created a full-color presentment opportunity to create more information for our account." About NISC National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers. We deliver advanced solutions, services and support to more than 820 independent telephone [...]

By | September 28th, 2017|News, Press Release|Comments Off on National Information Solutions Cooperative® Announces Expanded Engagement Solutions

National Information Solutions Cooperative Expands Cybersecurity Offering

St. Louis, Mo., September 27, 2017 — NISC has elevated its efforts to help its Members defend themselves against ever-present and ever-evolving cyber security threats. During the 2017 NISC Member Information Conference (MIC), NISC’s annual premier learning event held in St. Louis, Mo., the technology cooperative announced NISC CyberDetect is now available for implementation as part of its recently launched Cybersecurity ServicesSM offering. NISC is working with security and IT industry leader Rapid7 (NASDAQ: RPD) to provide NISC CyberDetect. Powered by Rapid7’s Incident Detection and Response solutions and services (InsightIDR, Managed Detection and Response), NISC CyberDetect is a fully managed and monitored service designed to detect threats and respond immediately, 24/7. “NISC has great trust in Rapid7 and their incident detection and response technology," said Jeff Nelson, NISC Vice President of Information Security & Risk Management. "We used their offering internally to protect our network and are pleased to now offer it to our Members." The launch coincided with a general session address from John Brennan, CIA Director (2013-2017), who shared insight on how to think about and act quickly in response to events and concerns that can affect your organization, including ever-increasing cybersecurity threats. "NISC is able to leverage the size of our collective Membership to offer a leading-edge technology and 24/7 managed service offering through NISC CyberDetect that otherwise would be prohibitively expensive for most Members," said Nelson. "Our Members will now be able to have seasoned security experts from Rapid7, our valued partner, monitor their systems for intrusions, malicious activity and other threats while at the same time receiving support for NISC CyberDetect directly from NISC." NISC Cybersecurity Services offers a complement of solutions to protect vital operational data: NISC CyberAcademy – [...]

By | September 27th, 2017|News, Press Release|Comments Off on National Information Solutions Cooperative Expands Cybersecurity Offering

NISC Named by Prairie Business Magazine as One of the 50 Best Places to Work for the Fourth Consecutive Year

Mandan, N.D., August 30, 2017 — For the fourth consecutive year, National Information Solutions Cooperative (NISC) has been recognized by Prairie Business magazine as one of the 50 Best Places to Work in the northern plains. Earlier this year, employees nominated companies by submitting an anonymous employee-satisfaction survey, which sought out input on each employer’s benefits, workplace culture and employee morale, among other factors. Prairie Business received more than 1,000 nominations from employees from around the region according to Tom Dennis, Prairie Business editor. “The 50 Best companies clearly recognize employee satisfaction as one of the keys to productivity and profitability,” Dennis said. “That comes through in the surveys over and over again. We all know how hard we’ll work to satisfy a good manager. Turns out people feel the same way about the companies they work for – and when an employer goes the extra mile for its workforce, the workers go all out to return the favor.” The 50 Best Places to Work award is now in its fourth year, and the businesses have been honored in the magazine’s September issue. “This award is an honor for NISC because it is truly driven by the employees and their satisfaction working here," said Kari Reichert, NISC Vice President of People Services. "We are constantly looking for ways to bring a more fulfilling experience to the staff at NISC, as they are the cornerstone of NISC's success. This honor for the fourth consecutive year is an affirmation we are working in the right direction to ensure our employees feel appreciated and empowered.” About NISC National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our [...]

By | August 31st, 2017|News, Press Release|Comments Off on NISC Named by Prairie Business Magazine as One of the 50 Best Places to Work for the Fourth Consecutive Year

NISC® Dedicates New Mandan Campus Expansion

IT Cooperative’s Board of Directors, Employees and Local Dignitaries Gather to Dedicate the $7.5 Million Expansion Mandan, N.D., June 22, 2017 — National Information Solutions Cooperative (NISC), a leading provider of technology solutions for utility and telecommunications organizations worldwide, officially dedicated the Mandan campus' newest administration building on July 21, 2017. This expansion accommodates the current and projected growth of the IT cooperative as well as connects all buildings on the campus. "It's an exciting time to be a part of rural America in the telecom and electric industries," said Reginal Rudolph, Vice Chairman of the NISC Board of Directors. "For over 50 years, NISC has called Mandan home. With the dedication of the building today, we continue to affirm our presence and commitment to our employees, our Members, and to the great state of North Dakota." The dedication was marked by speeches given by Vern Dosch, NISC President and CEO, and Rudolph, who is also the General Manager of San Isabel Electric Association in West Pueblo, Colorado and a native of Flasher, N.D. The event was attended by many NISC Mandan employees and members of the Bismarck-Mandan community. The Mandan office, one of four NISC campuses in the United States, has served as the North Dakota campus of the technology cooperative since 1966 and is home to more than 400 employees. The Mandan facility expanded by 33,000 square feet in an effort to accommodate the demands of a growing organization, offering additional office space, meeting rooms, a dining facility and fitness center. "I'm very grateful for the Bismarck-Mandan community and to those representing Bismarck, Mandan, the Chamber of Commerce, and Bismarck-Mandan Development Association," said Dosch. "You have allowed us to grow in this place [...]

By | June 22nd, 2017|Press Release|Comments Off on NISC® Dedicates New Mandan Campus Expansion

‘Partners in Broadband’ Promote Collaboration in Sustainable Rural Broadband Deployment

San Antonio, TX, June 12, 2017 — Several leading rural infrastructure groups today announced a joint campaign to help promote collaboration and strategic partnerships in deploying and operating broadband networks in unserved parts of rural America. The "Partners in Broadband" campaign, officially launched during the 2017 CFC Forum, focuses on creating alliances through a website that looks to connect those interested in delivering robust broadband to unserved rural communities with nearby partners that share a community commitment and have expertise in broadband network deployment and operation. NTCA – The Rural Broadband Association, the National Information Solutions Cooperative (NISC), NRTC and National Rural Utilities Cooperative Finance Corp. (CFC) developed the new site, available at www.PartnersInBroadband.com, and will promote it to their respective customers and members, representing more than 1,500 community-based broadband and electric service providers in 49 states. The site seeks to create greater recognition that broadband is an essential tool for many individuals, businesses, and anchor institutions and that making robust and affordable services available and sustainable in rural communities is a challenge requiring resolve, resourcefulness, industry expertise and a special commitment to community. By filling out a simple online form, electric cooperatives, utilities and municipalities will be matched with nearby partners with telecom expertise to evaluate options to address the broadband gap and promote partnerships wherever possible. "NTCA members have an unparalleled track record in deploying and sustaining state-of-the-art, advanced communications infrastructure in the most rural, hard-to-reach areas of the country," said NTCA Chief Executive Officer (CEO) Shirley Bloomfield. "But not all rural communities are lucky enough to be served by a rural telco. Millions of Americans in these other areas have limited or even no access to the broadband they need, and we [...]

By | June 12th, 2017|News, Press Release|Comments Off on ‘Partners in Broadband’ Promote Collaboration in Sustainable Rural Broadband Deployment

With Malicious Attacks on the Rise, NISC® Launches Cybersecurity Offering

Mandan, N.D., May 31, 2017 — Regardless of your business reach – local, international or somewhere in between – the reality of cyberattacks affecting your organization is not only possible but probable. In response to the growing and ever-evolving threat, National Information Solutions Cooperative® has launched Cybersecurity Services to help independent telephone companies, electric cooperatives and other public power entities defend themselves against ever-present threats. "Cyberattacks are increasing in frequency and complexity," said Jeff Nelson, NISC Vice President of Information Security & Risk Management. "It's an everyday risk companies can no longer ignore. Our Members asked us for a solution to meet the industry's ever-evolving list of cybersecurity needs. To this end, NISC Cybersecurity Services leverages what we ourselves have learned from implementing our own cybersecurity tools and puts these resources directly in our Members' hands." NISC Cybersecurity Services offers of a complement of solutions to protect vital operational data: NISC CyberAcademy – Online user awareness training and phishing simulation NISC CyberDetect – Incident detection and incident response (currently in beta testing) NISC CyberProtect – Endpoint protection with 24/7 monitoring NISC CyberDefense – Perimeter defense leveraging firewalls and report monitoring NISC CyberScan – Vulnerability management with advanced scanning, reporting, tracking and risk scoring "NISC Cybersecurity Services takes a multi-tiered approach in addressing a company's security needs," said Nelson. "It doesn't matter whether it is perimeter defense, endpoint protection and monitoring, end-user training, or vulnerability management. Cybersecurity now involves all facets of an organization, and we are excited about what this offering can do to meet our Members' needs." NISC's Cybersecurity Services can help you protect your organization. Visit www.cybersecurity.coop or call 1.866.999.6472 today to learn more. About NISC National Information Solutions Cooperative (NISC) is an [...]

By | May 31st, 2017|Press Release|Comments Off on With Malicious Attacks on the Rise, NISC® Launches Cybersecurity Offering

Brazoria Telephone Selects NISC’s iVUE® Enterprise System to Streamline Their Operational Processes

Brazoria Telephone (BTEL), headquartered in Brazoria, Texas, has selected National Information Solutions Cooperative (NISC) as its primary software solutions provider to support its operational and customer service efforts.

By | March 2nd, 2017|Press Release|Comments Off on Brazoria Telephone Selects NISC’s iVUE® Enterprise System to Streamline Their Operational Processes

NISC, Survey & Ballot Systems Integrate for New Engagement Opportunities

Members Can Utilize SmartHub® End-Consumer App with SBS Integration for Electronic Voting St. Louis, Mo., December 8, 2016 — National Information Solutions Cooperative (NISC), a leading provider of technology solutions to utility and telecommunications organizations worldwide, announces seamless customer integration with Survey & Ballot Systems (SBS), a leading provider of election services to Member organizations. "The integration with SBS is a prime example of integrating technology for the betterment of engaging members with their cooperatives," said Nate Boettcher, NISC's Utility Solutions Product Line Manager. Cooperatives that utilize both SBS and NISC solutions will now have the ability to provide their Members an easy way to promote their Board elections. Those Members will be able to log into SmartHub and cast their Member vote alongside making a payment or viewing their usage. "We're excited to be partnering with NISC, an organization we consider to be truly innovative. This is a wonderful opportunity for SBS to help NISC Members improve their elections with secure and easy voting," said Peter Westerhaus, Vice President of SBS. A testament to the success of this integration, Tri-County Electric Cooperative (TEC), located in Rushford, Minn., and Hawkeye Electric Cooperative located in Cresco, Iowa, recently held an election with their Members on a merger vote. "Our successful merger vote can be directly attributed to our cooperative’s communications plan and the new partnership with Survey & Ballot Systems and NISC that allowed fast, easy, electronic and paper balloting to our individual cooperative memberships," said Brian Krambeer, President and CEO of the new MiEnergy Cooperative. "We achieved over 60 percent member participation in our vote through using this exciting new format." Krambeer added that Members liked the electronic voting. According to SBS survey data, following [...]

By | December 8th, 2016|Press Release|Comments Off on NISC, Survey & Ballot Systems Integrate for New Engagement Opportunities