Technology can be a driver of many things, one of which is enhancing connections. Whether it’s family members staying in touch via social media or a customer paying their utility bill, technology can be a connecting bridge. This was the message that NISC’s Vice President of Member and Industry, Jasper Schneider, brought to the American Public Power Association’s Customer Connections Conference, held Nov. 5-8 in Sacramento, Calif. In a session titled, “Engaging Customers through Data and Technology,” Schneider provided examples of how technology can help municipalities and other public power entities enhance their connection with their customers. As NISC’s connection with public power increases, the organization is gaining a better understanding of how technology can help build these bridges from provider to customer and the solutions that will drive the future. NISC is excited to continue working on solutions with APPA and public power providers across all 50 states in the USA.
Technology cooperative welcomes Butler Electric Company into its Membership Lake Saint Louis, Mo., October 12, 2017 — National Information Solutions Cooperative® (NISC), a leading provider of software solutions and services for utility and telecommunications organizations worldwide, is excited to announce it will now provide software services in all 50 states in the United States after signing its newest Member, Butler Electric Company, based out of New Jersey. The largest software cooperative in the country, NISC serves more than 820 electric utilities and telecommunications companies across the U.S., Canada, American Samoa and Palau. "True to name, we are National and NISC is pleased to welcome Butler into our membership," said Jasper Schneider, NISC Vice President of Member & Industry. "Our partnership with Butler marks our presence in all 50 states, but also marks significant progress toward serving municipals and the public power sector. We are pleased to expand our services into this market." Butler Electric Company is operated by the Borough of Butler in New Jersey and serves approximately 12,000 customers in Kinnelon, Bloomingdale, Butler and small portions of West Milford and Riverdale. The Borough has continuously operated the electric utility since the early 1900s, and today Butler Electric Company is a $30 million operation. In 2012, Butler invested in Aclara TWACS® Advanced Metering Infrastructure (AMI) and soon realized that in order to take full advantage of AMI data, they also needed to deploy robust customer care and billing solutions that are fully integrated with work management, meter data management and outage management solutions. NISC's iVUE Enterprise System, along with other NISC mobile and data-management solutions, are able to provide an integrated system paired with a proven track record of working with Aclara's TWACS AMI. "We [...]
St. Louis, Mo., September 28, 2017 — National Information Solutions Cooperative (NISC®), a leading provider of technology solutions to utility and telecommunications organizations worldwide, hosted its annual Member Information Conference (MIC) in St. Louis, Mo. More than 2,300 attended the event, which was held September 26-28. The IT cooperative’s annual event draws users from all over the continental U.S., Hawaii, Alaska and Canada. With more than 180 learning sessions ranging from Accounting to Billing to Engineering, the MIC is NISC’s premier learning event. Traditionally the MIC has been held over two weeks, but this year, the MIC was streamlined into one. The new format allowed for three keynote speakers, including NISC President and CEO Vern Dosch, CIA Director (2013 – 2017) John Brennan and Global Marketing Expert David Seda. Industry Enterprise Sessions were also hosted by the NISC Executive Team, focusing on industry trends and challenges and how to increase operational efficiencies while reducing costs with NISC’s solutions. "What defines NISC is our service to our Members and spirit of innovation, and the MIC is our way to demonstrate both," said Jasper Schneider, Vice President Member & Industry. The NISC Board of Directors also hosted a Board Meeting during the event. Normal business operations were discussed as well as the approval of new Members of the IT cooperative. At this meeting, the NISC Board approved a new Member from New Jersey, and with that approval, made NISC software now present in all fifty states. "I always marvel at the NISC Membership’s dedication to service," said Vern Dosch, NISC President and CEO. "We keep that in mind when we develop our solutions, so Members can continue to provide that reliable, dedicated service for years to come." [...]
St. Louis, Mo., September 28, 2017 — National Information Solutions Cooperative (NISC®), a leading provider of technology solutions to utility and telecommunications organizations worldwide, announced engagement solutions for both utilities and telecoms, focused on empowering Members to connect with their customers in new and innovative ways. "As technology rapidly evolves, so too should Members' approach in providing their customers with the services and tools necessary to meet their growing needs," said Valerie Kniffen, Engagement Lead at NISC. "NISC offers a wealth of solutions to assist Members in developing efficient and effective operations keeping the customer in mind." With engagement tools such as Messenger, SmartHub Marketing, iVUE AppSuite and CalltoOrder, NISC's solutions provide options to strengthen customer relationships thoughtfully and intentionally, not only through electronic communications, but through a variety of processes and functions. NISC is also unveiling a newly redesigned, easy-to-use Community, which is NISC’s internal online community for Members and employees. Members can also now explore new possibilities in printing and customizing bills with the help of iVUE Automated Mailroom Services (AMS). AMS allows Members to create visually appealing printed statements, notices and letters and mail them to end-users at the lowest possible first-class postage rate. "Working with NISC's AMS department in creating a new bill for our partners was a truly enjoyable experience," said Kaye Bernard, Chief Operating Officer at MiEnergy in Rushford, MN. "There were many ideas to pull from; our merged co-op created a full-color presentment opportunity to create more information for our account." About NISC National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers. We deliver advanced solutions, services and support to more than 820 independent telephone [...]
St. Louis, Mo., September 27, 2017 — NISC has elevated its efforts to help its Members defend themselves against ever-present and ever-evolving cyber security threats. During the 2017 NISC Member Information Conference (MIC), NISC’s annual premier learning event held in St. Louis, Mo., the technology cooperative announced NISC CyberDetect is now available for implementation as part of its recently launched Cybersecurity ServicesSM offering. NISC is working with security and IT industry leader Rapid7 (NASDAQ: RPD) to provide NISC CyberDetect. Powered by Rapid7’s Incident Detection and Response solutions and services (InsightIDR, Managed Detection and Response), NISC CyberDetect is a fully managed and monitored service designed to detect threats and respond immediately, 24/7. “NISC has great trust in Rapid7 and their incident detection and response technology," said Jeff Nelson, NISC Vice President of Information Security & Risk Management. "We used their offering internally to protect our network and are pleased to now offer it to our Members." The launch coincided with a general session address from John Brennan, CIA Director (2013-2017), who shared insight on how to think about and act quickly in response to events and concerns that can affect your organization, including ever-increasing cybersecurity threats. "NISC is able to leverage the size of our collective Membership to offer a leading-edge technology and 24/7 managed service offering through NISC CyberDetect that otherwise would be prohibitively expensive for most Members," said Nelson. "Our Members will now be able to have seasoned security experts from Rapid7, our valued partner, monitor their systems for intrusions, malicious activity and other threats while at the same time receiving support for NISC CyberDetect directly from NISC." NISC Cybersecurity Services offers a complement of solutions to protect vital operational data: NISC CyberAcademy – [...]
NISC Named by Prairie Business Magazine as One of the 50 Best Places to Work for the Fourth Consecutive Year
Mandan, N.D., August 30, 2017 — For the fourth consecutive year, National Information Solutions Cooperative (NISC) has been recognized by Prairie Business magazine as one of the 50 Best Places to Work in the northern plains. Earlier this year, employees nominated companies by submitting an anonymous employee-satisfaction survey, which sought out input on each employer’s benefits, workplace culture and employee morale, among other factors. Prairie Business received more than 1,000 nominations from employees from around the region according to Tom Dennis, Prairie Business editor. “The 50 Best companies clearly recognize employee satisfaction as one of the keys to productivity and profitability,” Dennis said. “That comes through in the surveys over and over again. We all know how hard we’ll work to satisfy a good manager. Turns out people feel the same way about the companies they work for – and when an employer goes the extra mile for its workforce, the workers go all out to return the favor.” The 50 Best Places to Work award is now in its fourth year, and the businesses have been honored in the magazine’s September issue. “This award is an honor for NISC because it is truly driven by the employees and their satisfaction working here," said Kari Reichert, NISC Vice President of People Services. "We are constantly looking for ways to bring a more fulfilling experience to the staff at NISC, as they are the cornerstone of NISC's success. This honor for the fourth consecutive year is an affirmation we are working in the right direction to ensure our employees feel appreciated and empowered.” About NISC National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our [...]
San Antonio, TX, June 12, 2017 — Several leading rural infrastructure groups today announced a joint campaign to help promote collaboration and strategic partnerships in deploying and operating broadband networks in unserved parts of rural America. The "Partners in Broadband" campaign, officially launched during the 2017 CFC Forum, focuses on creating alliances through a website that looks to connect those interested in delivering robust broadband to unserved rural communities with nearby partners that share a community commitment and have expertise in broadband network deployment and operation. NTCA – The Rural Broadband Association, the National Information Solutions Cooperative (NISC), NRTC and National Rural Utilities Cooperative Finance Corp. (CFC) developed the new site, available at www.PartnersInBroadband.com, and will promote it to their respective customers and members, representing more than 1,500 community-based broadband and electric service providers in 49 states. The site seeks to create greater recognition that broadband is an essential tool for many individuals, businesses, and anchor institutions and that making robust and affordable services available and sustainable in rural communities is a challenge requiring resolve, resourcefulness, industry expertise and a special commitment to community. By filling out a simple online form, electric cooperatives, utilities and municipalities will be matched with nearby partners with telecom expertise to evaluate options to address the broadband gap and promote partnerships wherever possible. "NTCA members have an unparalleled track record in deploying and sustaining state-of-the-art, advanced communications infrastructure in the most rural, hard-to-reach areas of the country," said NTCA Chief Executive Officer (CEO) Shirley Bloomfield. "But not all rural communities are lucky enough to be served by a rural telco. Millions of Americans in these other areas have limited or even no access to the broadband they need, and we [...]
NISC Launches Actionable, Results-Driven, Cloud-Based Business Intelligence Solution at Annual Member Conference Saint Louis, Mo., September 7, 2016 — National Information Solutions Cooperative (NISC) announces business intelligence solution at the 2016 Member Information Conference (MIC). NISC’s business intelligence solution, iVUE Mosaic™, turns data into actionable insights. With iVUE Mosaic, NISC Members now have the tools and technology at their fingertips that analyzes data across a variety of systems. “iVUE Mosaic allows you to make more informed business decisions to achieve your organizational goals,” said David Bonnett, Vice President Marketing at NISC. “If you are a business user wanting to easily configure your own data visualizations, this solution was designed for you.” This solution is especially powerful for anyone who uses data across the entire enterprise, including from non-NISC systems. iVUE Mosaic is a cloud-based solution and is accessible from a browser on any computer or mobile device. Access critical data anytime, anywhere through an internet connection. iVUE Mosaic works by leveraging enterprise data to show trends and new connections, in real time. “The standard visualizations are designed to help you quickly assess and react to what the data is telling you,” said John Weber, Senior Product Line Manager at NISC. “When this data comes together, a whole new world of connections become visible and you are able to take action.” With iVUE Mosaic, strategic decisions are made clear through leveraging iVUE enterprise data, industry sources and NISC’s Cooperative Cloud. Insight into data will be aligned and customized based on roles in the organization helping each individual to be empowered to make informed business decisions. Board members to operational employees are able to see the big picture with iVUE Mosaic. For more information about iVUE Mosaic [...]
IT Cooperative Recognized by Computerworld, Bismarck YPN Lake Saint Louis, Mo., June 13, 2016 — For 13 consecutive years, National Information Solutions Cooperative (NISC), is recognized as a top workplace. This year, for the 14th year overall and 13th straight, NISC is among Computerworld’s Best Places to Work in IT. The IT cooperative is known as a Top Ten Workplace by the Bismarck-Mandan Young Professionals Network. “The NISC employees make this organization a great place to work,” said Vern Dosch, NISC President and CEO. “NISC does our best to make sure we have a productive, enjoyable workplace, but the employees are what makes our organization special. Being recognized as one of the Best Places to Work is a direct reflection of the environment our employees have created.” Computerworld’s Best Places to Work in IT are selected following a comprehensive survey sent directly to employees around the nation that measure several important categories for workplace satisfaction like benefits, career development, training and retention. This year, NISC has been ranked No. 13 among small organizations on the Best Places to Work in IT list. "The organizations on this year’s Best Places to Work in IT list excel at creating a dynamic and satisfying IT work environment,” says Scot Finnie, editor in chief of Computerworld. “In a competitive market for tech talent, these outstanding employers are able to attract highly skilled IT pros by offering great benefits, new learning opportunities, access to cutting-edge technologies and challenging, business-critical projects.” Along with the Computerworld recognition, NISC has received the Bismarck-Mandan Top 10 Young Professional Workplaces Award from the Bismarck-Mandan Young Professionals Network (YPN). The award is given to the top 10 workplaces in the Bismarck-Mandan, N.D. area based on a [...]
National Information Solutions Cooperative (NISC), a leading provider of technology solutions to utility and telecommunications organizations worldwide, officially dedicated the Lake Saint Louis campus’ newest building annex. This expansion accommodates the current and projected growth of the IT cooperative as well as connect all buildings on the campus.