About a year and a half ago, Ann Ellis and the staff at North Star Electric Co-op of Baudette, Minn., decided to take their board meeting books digital. Instead of creating 100-page booklets that had to be mailed out, the board members used laptops to access emailed versions of the board books. The digital transition did not meet the expectations of one board member. “It was probably a good step, because they got into the digital age, but we had one board member that turned in his laptop,” said Ellis, Finance Manager for North Star. “So, we had to continue [...]
NISC Member News: Congratulations to Mike Tirpak of Northwestern REC on winning the J.C. Brown Award
NISC would like to extend congraulations to Northwestern REC President and CEO Mike Tirpak for receiving the 2013 J.C. Brown CEO Communication Leadership Award. Tirpak received the award on January 14 as part of the NRECA CEO Close-Up conference. The J.C. Brown Award recognizes electric cooperative CEOs for excellence in communication and marketing. For more information on Tirpak's award, visit ECT.coop.
Every team at NISC is dedicated to producing the best possible software we can to meet the needs of the NISC Membership. Sometimes, though, it’s beneficial to take a step back and remember exactly which groups our software is designed to support. “We know (the software) inside and out and it makes perfect sense in our mind,” said Laura Matthews, NISC Application Design Analyst. “However, we have to keep in mind that we’re not the user. We can’t un-know what we know about how the software works.” What Matthews described is essentially the basic tenant of usability; designing a product [...]
Before they launched SmartHubTM in October of 2012, the employees of Northwestern REC, Cambridge Springs, Penn., were able to take it for a test drive. CEO Mike Tirpak noticed that his bill was going up, and had no idea why. Using SmartHub, he was able to watch his usage and track it down to a broken sump pump. “He ended up with a crack in his sump pump, and it was leaking, so it was running all the time,” said Linda King, Vice President, Marketing and Business Development for Northwestern REC. “He couldn’t tell, because he wasn’t home. Within a [...]