Today’s technologically savvy customers look for flexibility, control and convenience. Put your customers in the driver’s seat with NISC’s empowerment tools. These tools help your customers take advantage of accessing their information via a website or mobile app. Customers are able to easily manage their accounts, pay their bills, contact you and receive notifications in the avenue that suits them best, whether it’s emails, texts, letters or mobile push notifications. Save your customers time while improving service and reducing calls and visits to your office. It’s a win-win!
Empower your customers to manage their accounts with SmartHub, NISC’s online billing and payment presentment program. In SmartHub, customers can make payments, view billing and payment history, monitor usage, report service issues and more.
Control Energy Efficiency and Savings
Give customers control over their energy efficiency and savings by allowing them to conveniently make payments in advance of their usage with NISC’s Prepaid Metering Solution for utilities. Prepaid provides consumers a way to get a better handle on energy efficiency and savings.
SmartHub provides users the convenience of both a website and mobile app to easily manage payments, notify customer service of account and service issues, check use, billing history and bill prints, as well as receive special messaging from you.
Bill Payment Options
Customers can use SmartHub to pay their bill in a variety of ways, including one-time payments, automatic recurring payments, and scheduled payments. SmartHub also provides the option to pay by check or credit card.
Prepaid is fully integrated into iVUE® Enterprise Suite and uses AMI metering’s interval readings to provide a daily, pro-rated billing option that automatically reduces the credit balance of the consumer as they use power.
Choose Your Notification Methods
SmartHub integrates with Messenger, NISC’s communications hub, to provide customers the option to receive notifications from your organization in the method they prefer, whether via emails, texts, letters or mobile push notifications.
Customers can monitor usage in SmartHub. Prepaid customers can opt in to receive email, text or phone call alerts if their balance becomes low.
Convenient Prepayment Methods
Prepaid customers have various options to conveniently make a payment without visiting your office, including SmartHub web or mobile app, payment kiosk or IVR, our phone payment system. Service continues as long as there is a positive balance, and consumers appreciate that there are no unexpected bills arriving at the end of the month.
SmartHub Web and Mobile
Provides convenient account access to your customers via Android and iOS smartphones and tablets as well as through the Web. Customers can check account balances, pay their bill and sign up for automatic, recurring payments, notify of service issues, check usage and receive special messages from you.