Today’s customers want options. NISC’s Customer Care and Billing (CC&B) solution will help you increase your customer engagement by allowing them to connect with you when and how they want. Save time by tracking all of your contacts in once place across your organization, while managing activity on each of your accounts seamlessly. Engage your customers in the billing process by sending them custom account notifications and allowing them to connect with you online, in person or through their mobile smart device.
Customer Relationship Management
NISC’s CC&B tools will help you enhance your relationship with your customers. Efficiently manage contact with customers and non-customers across your organization, eliminating messy, time-consuming manual phone and customer contact logs.
Take control of your accounts with simple, efficient account management tools. Track and administer a wide range of diversified services with all of the tools you need to manage your accounts, adjustments, history and transaction details.
NISC’s CC&B tools can help you communicate more effectively with your customers and key accounts. Provide timely information about their account, service locations or equipment with utility-customized alerts using voice, e-mail and text messaging.
Make your capital credits process simple and efficient with NISC’s CC&B tools. Administer your daily, monthly and annual capital credit processes quickly and easily with flexible, easy-to-use capital credit management.
Your customers can pay their bill, submit service issues, check their usage and receive special messaging at their fingertips through their smart phone, tablet or on the Web. Available for Apple iOS and Google Android devices.