The key to running a successful telecommunications engineering and operations department is ensuring all aspects are streamlined and on point. From the office to the field to tracking resources to better managing personnel—it’s important to ensure every cog of operations are working as efficiently as possible. Learn how several of these tools work together, leveraging iVUE®’s unique enterprise suite of solutions to increase your staff’s mobility, knowledge base, and communications as well as improve customer engagement all while making day-to-day tasks easier, faster and paperless.
Efficiently allocate resources to plan and execute work more productively and ensure customer satisfaction by viewing your people and resources from color-coded screens and maps. Simplify dispatch activities, manage workforce and improve customer service through one-click access.
Improve communication, interact effectively with customers and quickly receive payments, outage information and more from a single, integrated interactive voice response (IVR) solution. NISC’s CallCapture® helps you boost productivity, communicate effectively, provide faster restoration, stay better informed and increase cash flow.
Ensure accuracy, enhance fuel efficiency, and reduce training times while saving time and increasing productivity through a single solution. Mobile WorkForce empowers crews by eliminating paperwork because service orders, staking sheets and trouble tickets are assigned, retrieved, worked and posted electronically.
Effectively manage workforce, simplify dispatch activities, improve customer service, save time, gain accuracy and ensure a better understanding of your organization’s functions. Work Management is a powerful tool allowing you to customize operations based upon your organization’s unique needs.
iVUE® AppSuite provides convenient access to important data and integrated communications tools from a single, smart device. Be able to watch, manage and work events from where ever you are, as they occur, to make better decisions for your membership.
NISC User Services System
Operating your broadband service offerings at peak efficiency and providing true customer care and support of the Internet of Things (IoT) is now a reality. This Auto Configuration Server (ACS) management solution is a powerful, hardware-independent, cloud-based tool built to truly enhance your customers’ internet experience and reduce your truck rolls and customer support expense.
Tightly integrated into Customer Care and Billing, SwitchTalk2 efficiently provisions services to increase productivity and ensure customer satisfaction. Automated provisioning features are leveraged to maintain more services and auditing features allow for revenue assurance.
Create image files in the field or reference digital files of service orders, work orders, and then index, archive, retrieve and send the images electronically as needed through this integrated solution within the iVUE Enterprise.