Today’s technologically savvy customers look for flexibility, control and convenience. Put your customers in the driver’s seat with NISC’s empowerment tools. These tools help your customers take advantage of accessing their information via a website or mobile app. Customers are able to easily manage their accounts, pay their bills, contact you and receive notifications in the avenue that suits them best, whether it’s emails, texts, letters or mobile push notifications. Save your customers time while improving service and reducing calls and visits to your office. It’s a win-win!
Empower your customers to manage their accounts with SmartHub, NISC’s online billing and payment presentment program. In SmartHub, customers can make payments, view billing and payment history, monitor wireless and broadband usage, report service issues and more.
Give your customers the freedom to add, adjust and upgrade existing services and packages, all from SmartHub. With SmartHub Order Management, available services are tailored to each customer’s service location, and the online shopping cart functionality allows customers to see their price change in real time as they add services.
SmartHub provides users the convenience of both a website and mobile app to easily manage payments, notify customer service of account and service issues, check usage, billing history and bill prints, as well as receive special messaging from you.
Customers can monitor their wireless and broadband usage easily through SmartHub. More importantly, you can help your customers avoid overage charges by sending out automated alerts (based on usage thresholds that you set) when they near or exceed their usage allowance.
Bill Payment Options
Customers can use SmartHub to pay their bill in a variety of ways, including one-time payments, automatic recurring payments and scheduled payments. SmartHub also provides the option to pay by check or credit card.
SmartHub is fully integrated into iVUE® Enterprise Suite. With access to the same, real-time data, your customers and your staff will be on the same page when it comes to billing, payments, billed and unbilled toll, wireless or broadband usage, service issues and account information.
Choose Your Notification Methods
SmartHub integrates with Messenger, NISC’s communications hub, to provide customers the option to receive notifications from your organization in the method they prefer, whether via emails, texts, letters or mobile push notifications.
SmartHub Web and Mobile
Provides convenient account access to your customers via Android and iOS smartphones and tablets as well as through the web. Customers can check account balances, pay their bill and sign up for automatic, recurring payments, notify of service issues, check usage and receive special messages from you.
SmartHub Order Management
Provides customers the option to manage existing services as well as add and upgrade packages 24/7. New customers can shop and compare traditional services, wireless plans and devices, as well as sign up and purchase on the spot. This SmartHub-based solution markets services based on service location.