iVUE® to power West Carolina Tel’s financial, engineering and customer care functions
Mandan, N.D., November 19, 2013 — National Information Solutions Cooperative® was selected by West Carolina Rural Telephone Coop., Inc. (West Carolina Tel) to support its financial, engineering and customer care functions. For over sixty years, West Carolina Tel has been providing enhanced communication services to approximately 13,000 subscribers and businesses in western South Carolina.
“West Carolina Tel started the process by evaluating over a half dozen companies,” said Jeff Wilson, CEO/General Manager. “As West Carolina investigated options, the field was narrowed to two vendors. We prioritized four points in our search: functionality, innovation, service and price.”
According to Wilson, West Carolina spent a great deal of time calling existing companies from each vendor to isolate which vendor could take them forward while also providing the service and support West Carolina needs.
Wilson added, “If all things had been equal, and they weren’t, West Carolina would have selected NISC because its cooperative structure is stable, and we know NISC is going to be here tomorrow. NISC is very good at what they do!”
“It was extremely gratifying to work with Jeff Wilson and West Carolina Tel through this entire process. The professionalism and their unwavering focus on selecting the IT partner to ultimately best serve their customers was next to none,” said Vern Dosch, NISC President and CEO.
About West Carolina Tel
For over sixty years, West Carolina Rural Telephone Coop., Inc. (West Carolina Tel) has been providing enhanced communication services to subscribers and businesses in western South Carolina. With offices located in Abbeville, McCormick and Iva, West Carolina Tel provides voice, internet, digital TV and wireless services to approximately 13,000 area residences and businesses. To learn more about West Carolina Tel, please visit www.wctelephone.com.
National Information Solutions Cooperative (NISC) is an information technology company that develops, implements and supports software and hardware solutions for our Members/Customers. We deliver advanced solutions, services and support to more than 700 independent telephone companies, electric cooperatives and other public power entities in 48 states, one U.S. territory, Palau and Canada. NISC is an industry leader providing information technology solutions for customer billing, accounting, engineering and operations, e-solutions, automated mailroom services, bill printing, third-party integration as well as many other IT solutions. NISC has facilities in Mandan, N.D., Lake Saint Louis, Mo., Cedar Rapids, Iowa and Shawano, Wis. and employs more than 940 professionals between the four locations. Additional information can be found at www.nisc.coop.