IT Cooperative Named one of HDI Elite Top 50 for Customer Service
Lake Saint Louis, Mo., April 7, 2014 — National Information Solutions Cooperative (NISC), a leading provider of information technology products and services, has been recognized by Help Desk International (HDI) as one of the CSAT Elite Top 50, recognizing technical service and support centers worldwide based on customer satisfaction rankings.
“We’re extremely excited and humbled to be recognized for something that’s such an important part of our organization,” said Vern Dosch, NISC President and CEO. “Our motto is ‘do the right thing, always,’ and I think this recognition shows that our employees are serious about upholding that by providing the best possible customer support to our Members and Customers.”
NISC partners with HDI to provide customer-support surveys following support or service requests from one of NISC’s Member-Owners. Based on the feedback received from the surveys, HDI ranks support centers based on the highest level of customer satisfaction as indicated by the scores. NISC’s Customer Care & Billing support center was ranked 26 in the top 50 active HDI support centers and received recognition during the HDI Conference & Expo in April. NISC also employs HDI-certified professionals, those that have completed HDI training, throughout the organization.
“At NISC we pride ourselves on providing world-class support and service to our Members and Customers,” said Doug Remboldt, Vice President of Utility and Shared Services at NISC. “Our staff works hard to go above and beyond for our Membership, and we’re honored to be recognized for an organization-wide support effort.”