Louisville, Ky., Sept. 15, 2021 – NISC’s innovative solutions took center stage during the 2021 NISC Member Information Conference (MIC) with the much-anticipated NISC Utility and Broadband Enterprise Roadmap Sessions.
NISC’s David Bonnett, vice president of Product Management, hosted the industry-specific sessions that outlined the overall development vision of the Enterprise System – and invited two different panels of special guests to discuss the challenges of their respective industries and how they leverage technology to meet those challenges.
Brad Gibson, Chief Cooperative Business Officer with Middle Tennessee EMC, and Daniel Fowler, manager of Technology Programs with Bluebonnet Electric Cooperative, joined Bonnett and Jason Bartsch, NISC director of Product Management, for the Utility Enterprise Roadmap Session. The panel discussed iVUE Connect progress, showcased the latest developments and shared about the effect it has had on those Member utilities.
“Our Members are essential to the development of iVUE Connect,” Bonnett said. “We loved hearing the stories from Brad and Daniel about the importance of the partnership in making progress in iVUE Connect.”
In the Broadband Enterprise Roadmap Session, Bonnett was joined by Darren Farnan, Chief Operating Officer with United Fiber, and Shaun Lamp, CEO with Truestream. Much discussion revolved around the ways iVUE Connect is helping them reliably serve their customers, and how they value the opportunity to partner with NISC on future innovation.
“The broadband industry moves quickly, and our Members need innovative tools to meet their customers’ rapidly evolving needs.” said Bonnett. “We’re grateful to partner with Members such as United Fiber and Truestream to drive the continued development and progress of iVUE Connect.”
Regardless of the industry, the overarching themes between the two sessions were helping Members enhance customer engagement and customer empowerment – and the way iVUE Connect will help further enhance it. The sessions also included the announcement of the newly redesigned SmartHub Marketing Kit that includes everything an NISC Member needs to showcase the app to utility and broadband customers. Customizable bill inserts, social media materials, posters, banners and videos are all included and available to use at no cost as a way to increase engagement with the web and mobile app.
The NISC MIC will run through Sept. 16 and is hosted by the Kentucky International Convention Center in the heart of downtown Louisville. The week of learning will feature more than 100 engaging sessions led by both NISC Members and staff, powerful general sessions, and countless ways to network with peers in the industry.
NISC is an information technology organization that develops, implements and supports software and hardware solutions for our Members. We deliver advanced solutions, services and support to 882 independent broadband companies, electric cooperatives and other public power entities. NISC is an industry leader providing information technology solutions including financials, service, operations and marketing as well as many other supporting platforms and business services. With facilities in Mandan, N.D., Lake Saint Louis, Mo., Cedar Rapids, Iowa, and Blacksburg, Va., NISC and its subsidiaries employ more than 1,200 professionals between the four locations and remotely throughout the United States. Additional information about NISC can be found at www.nisc.coop.