Enterprise, Broadband Solutions Becoming More Important to Utility Providers Across the Country
Lake Saint Louis, Mo., May 21, 2018 — National Information Solutions Cooperative (NISC), a leading provider of software and solutions to utility and telecommunication companies, has long been a supporter of the Tennessee Valley Authority (TVA) and its members. The IT Cooperative continues to strengthen its presence in the region with the addition of City of Dayton Utilities in Dayton, Tenn., Decatur Utilities (DU) in Decatur, Ala., Murray Electric System (MES) in Murray, Ky. And Sequachee Valley Electric Co-op (SVEC) in South Pittsburg, Tenn.
“TVA has been essential to the southeastern United States as an energy provider and partner in economic development,” said Jasper Schneider, Vice President of Member & Industry for NISC. “We’re excited to continue to be the technology partner to SVEC, MES and Decatur Utilities and help them utilize technology that’s critical to their systems and improving the quality of life of their service areas.”
SVEC is a distribution cooperative serving more than 34,000 residences and businesses across 3,000 miles of line and 14 substations in southeastern Tennessee. SVEConnect, a subsidiary of SVEC, will provide Fiber to the Home service to the residents of Marion County, Tennessee. SVEConnect will leverage NISC’s experience in the broadband industry to utilize iVUE Connect Service with broadband functionality for their customer care, billing and accounting needs.
“We are excited to work with NISC on our fiber deployment,” said Mike Partin, CEO of SVEC. “Having a partner who understands the broadband industry, in addition to the electric industry, is important to us as we begin this new venture. iVUE Connect will make our deployment more efficient for our employees and ultimately our members.”
MES offers electric, cable, Internet, telephone and video services to more than 8,100 business and residential customers in Kentucky. With a goal of providing a one-stop-shop for billing, payment and service offerings, MES has contracted with NISC to provide enterprise solutions for bundled electric and telecommunications services.
“With one phone call, customers can talk about electric service, they can talk about cable TV, they can talk about high speed Internet, they can talk about telephone, and we offer home security service,” said Tony Thompson, General Manager of MES. “They don’t have to go to multiple places to pay bills and take care of problems.”
“It is of utmost importance that your billing and customer information software package is able to support multiple service offerings in a seamless manner, and also is able to offer advanced services such as prepaid billing,” said Tina Cox, who manages broadband customer services for MES.
Decatur Utilities provides electric, water, sewer and gas services to over 26,000 residents and businesses in northern Alabama. DU uses NISC’s accounting & business solutions today, and are planning expansion to NISC enterprise to take advantage of a fully integrated platform.
“By implementing an enterprise solution with NISC, we will be able to provide a single business solution for our customers; offering more payment, self-service and notification options through their preferred communications channel (Office, Web, IVR and Mobile)” said John Kuhlman, Information Systems Supervisor at Decatur Utilities. “Employees will benefit from application consolidation and real-time information across the entire organization. We finally see a solution that fills the information gap between administration and operations personnel.”
The City of Dayton Utilities provides multiple services including electric, water, sewer, sanitation and fire protection services. The city will soon implement the full NISC enterprise, including NISC’s Engineering & Operations solutions, to help them better serve their customers with this variety of services.
“The City of Dayton has partnered with NISC to provide the solutions customers have come to expect,” said Stefon A. Gray, Information Systems & Technology for the City of Dayton. “More and more customers expect online and mobile access to manage their utility account(s) and monitor their usage. NISC provides ‘single pane of glass’ views that previously required multiple vendors and logins. NISC’s integrated solutions will not only benefit our customers but make our operations more streamlined and efficient. Successful Operations depends on real-time data sharing between the customer, customer service, field technicians and administration. Our goal with NISC is to provide better customer experience and more efficient operations.”
For more information on iVUE Connect with Broadband Functionality, please visit nisc.coop/utility-broadband.