Web and Mobile Apps & Usage Graphing Tools Bring Greater Efficiencies to Telecoms
National Information Solutions Cooperative® (NISC), a leading provider of information technology products and services, has announced the release of SmartHub® Order Management and Broadband Measured Service. These solutions continue to build upon the robust iVUE® Enterprise System, NISC’s broad, scalable suite of accounting, customer care and billing, and engineering and operations solutions.
NISC’s SmartHub® Order Management solution uses the telecom’s existing website to market services based on service location and fully customizable business rules that accommodate hundreds of bundling configurations. The shopping cart functionality allows telecom customers the ability see their price change in real time as they add and upgrade services, thus reducing the confusion account adjustments can cause. SmartHub Order Management allows the telecom’s website to do the work and redirects your customer service representatives’ time to more critical tasks.
“With the new features in SmartHub Order Management, customers will have the information they need so they can make their choices about what particular types of plans they want or any other changes they want to make to their accounts,” said Brad Quick, Information Systems Manager for Mid-Rivers Telephone Cooperative in Circle, Mont. “They will be able to do that essentially on a 24/7 basis. For us that is important. It just is not enough to have our business office open 8 to 5 Monday through Friday. We need that 24/7 access.”
“Today’s telecom customers want convenient account access, detailed information about their usage and control of their services all day, every day…and telecoms want to increase revenues and upsell whenever possible,” said Mark Momerak, NISC Executive Product Line Manager. “If customers want to upgrade their broadband package before an online gaming party or add another premium channel because it is the season premiere of their favorite series, they can with SmartHub Order Management – and all they need is a web browser and an internet connection. These new tools will lead to greater customer satisfaction in a time where customer retention is of utmost importance.”
NISC also announced the launch of Broadband Measured Service, a powerful graphing tool that shows telecom customers their hourly, daily and monthly usage. This new solution can help telecoms track and bill overages, as well as help customers truly understand the value of the telecom services they receive.
“We don’t bill for overages but immediately saw the benefits of Broadband Measured Service. It will help our customers truly understand their usage…which ultimately helps them truly understand the value of the services we provide,” said Tom Steinolfson, Network Manager for BEK Communications in Steele, N.D. “When competitors come knocking, our customers are armed with knowledge so they can fairly compare the value of our service to the others.”
NISC’s flagship SmartHub solution provides convenient account access and two-way communication from the customer to the telecom online or via Android and iOS mobile devices. Customers can manage payments, notify customer service of account and service issues, check usage and receive special messaging from the telecom all at the touch of a button.
SmartHub and SmartHub Order Management seamlessly integrates with the iVUE Enterprise System. And with NISC SwitchTalk2®, a leading-edge provisioning solution, your telecom can immediately turn up the services automatically as the customer requests them. Using all of these solutions together allows your telecom to empower your customers to manage their usage, pay their bills and upgrade their services at their convenience, whether your offices are open or not.
“We understand the telecom industry challenges and the necessity to work more efficiently,” said Ed Wolff, NISC Vice President of Telecom and Enterprise Solutions. “SmartHub Order Management and Broadband Measured Service were designed with our Members’ and Customers’ needs, and the needs of their customers, specifically in mind.”
For more information on NISC’s SmartHub Order Management and Broadband Measured Service, contact Mark Momerak at 1.866.666.6472 extension 6630 or via email at email@example.com.