St. Louis, Mo., Sept. 25, 2019 – National Information Solutions Cooperative (NISC) presented new enhancements to SmartHub, a web and mobile app that puts the power of data into the hands of NISC Members’ telecom and utility customers, at the cooperative’s 2019 Member Information Conference (MIC), being held Sept. 23-26 in St. Louis, Mo.
The SmartHub app and web portal allows customers to pay their bill, view their usage and communicate with their provider anytime, anywhere.
This fall, NISC will release a new mobile app user interface that provides a fresh look and a more intuitive, user-friendly experience. Customers will be able to see their usage analysis up front or can contact their organization with the click of a button right from the home screen.
Outage and billing alerts will also be displayed on the home screen, making it easy for telecoms and utilities to communicate important information to their customers. Billing, payment and other features that users expect from SmartHub will be more readily available in a new condensed menu.
At the 2019 MIC, NISC also launched SmartHub Connect, which allows Members to boost the rollout of new services, like broadband, by making signup easy and enhancing marketing capabilities.
“Customer engagement has been a longtime priority for NISC,” said David Bonnett, vice president of Product Management for NISC. “SmartHub Connect is another great step in that direction, combining the powerful customer engagement capabilities of our SmartHub tool with the marketing and communications functionality that will help increase the efficiency of rolling out new services.”
SmartHub Connect allows customers to sign up for new service and receive notifications for additional offerings, all through SmartHub. That information can then be used to help organizations decide the most effective areas to begin service rollout.
NISC’s LeadAgent, a marketing and lead generation platform, provides the marketing functionality to SmartHub Connect and helps NISC Members create a dynamic sales lead repository that can be leveraged to grow a customer base and gauge interest in new or existing services.
For more information on these or any of NISC’s customer engagement solutions, visit www.nisc.coop.