St. Louis, Mo., September 28, 2017 — National Information Solutions Cooperative (NISC®), a leading provider of technology solutions to utility and telecommunications organizations worldwide, announced engagement solutions for both utilities and telecoms, focused on empowering Members to connect with their customers in new and innovative ways.
"As technology rapidly evolves, so too should Members’ approach in providing their customers with the services and tools necessary to meet their growing needs," said Valerie Kniffen, Engagement Lead at NISC. "NISC offers a wealth of solutions to assist Members in developing efficient and effective operations keeping the customer in mind."
With engagement tools such as Messenger, SmartHub Marketing, iVUE AppSuite and CalltoOrder, NISC’s solutions provide options to strengthen customer relationships thoughtfully and intentionally, not only through electronic communications, but through a variety of processes and functions. NISC is also unveiling a newly redesigned, easy-to-use Community, which is NISC’s internal online community for Members and employees.
Members can also now explore new possibilities in printing and customizing bills with the help of iVUE Automated Mailroom Services (AMS). AMS allows Members to create visually appealing printed statements, notices and letters and mail them to end-users at the lowest possible first-class postage rate.
"Working with NISC’s AMS department in creating a new bill for our partners was a truly enjoyable experience," said Kaye Bernard, Chief Operating Officer at MiEnergy in Rushford, MN. "There were many ideas to pull from; our merged co-op created a full-color presentment opportunity to create more information for our account."
National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers. We deliver advanced solutions, services and support to more than 820 independent telephone companies, electric cooperatives and other public power entities. NISC is an industry leader providing information technology solutions including billing, accounting, operations, automated mailroom services, third-party integration as well as many other solutions. With facilities in Mandan, N.D., Lake Saint Louis, Mo., Cedar Rapids, Iowa and Shawano, Wis., NISC and its subsidiaries employ more than 1,150 professionals between the four locations.