Technology can be a driver of many things, one of which is enhancing connections. Whether it’s family members staying in touch via social media or a customer paying their utility bill, technology can be a connecting bridge.
This was the message that NISC’s Vice President of Member and Industry, Jasper Schneider, brought to the American Public Power Association’s Customer Connections Conference, held Nov. 5-8 in Sacramento, Calif. In a session titled, “Engaging Customers through Data and Technology,” Schneider provided examples of how technology can help municipalities and other public power entities enhance their connection with their customers.
As NISC’s connection with public power increases, the organization is gaining a better understanding of how technology can help build these bridges from provider to customer and the solutions that will drive the future.
NISC is excited to continue working on solutions with APPA and public power providers across all 50 states in the USA.