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Case Studies

||Case Studies

Cass County Electric Cooperative

Prior to deploying NISC Operations Analytics (OA), Cass County Electric Cooperative in Fargo, N.D., was feeling inundated with time-series data, unsure of how to turn that data into something manageable and helpful. “We deployed Operations Analytics because we wanted to improve system efficiencies,” said Bryce Johanneck, meter data management technician for Cass County Electric. “Our previous way of managing our distribution system relied on a [...]

By | March 8th, 2018|Case Studies|

Verendrye Electric Cooperative

For years, engineers at Verendrye Electric Cooperative, with offices in Minot and Velva, N.D., were using seasonal models to make predictions on energy usage and consumption. The models were simply estimations, and they often found themselves over or underestimating equipment sizes, having to redo installations in the field. They were seeking a way to achieve greater accuracy; that’s when they deployed NISC Operations Analytics (OA). [...]

By | March 1st, 2018|Case Studies|

United Fiber

United Fiber's Broadband Deployment United Fiber, a subsidiary of United Electric Cooperative located in Savannah, Mo., has been providing broadband services to their membership since 2011. United Electric serves 7,900 members and roughly 10,000 meters, covering about 2.5 meters per mile of line. After a survey to their membership, United realized that nearly 70 percent of their members didn’t have access to good broadband. So, [...]

By | January 3rd, 2018|Case Studies|

Grid Modernization Journey in the Pacific Northwest Yields Multitude of Benefits

As utilities become more automated, will customers embrace change or stick to their old ways? That was one of the questions on the mind of Mason PUD 3 staff, when one year ago, the public power utility began installing grid modernization equipment throughout its Washington state service territory. The utility wanted to leverage updated infrastructure, increase operational efficiencies and improve reliability. This included helping its [...]

By | October 30th, 2017|Case Studies|

Integrating Outage Management, Bill Pay and Customer Care

When Easley Combined Utilities decided that it was time to optimize office and in-the-field efficiencies and improve customer service, they wanted to focus on two areas — communicating with customers during power outages and making power restoration more efficient. It was time to leave behind the old mainframe computer and vintage green-screen terminals — and their miracle-working in-house programmer was retiring. Easley is an electric, [...]

By | May 1st, 2017|Case Studies|

NISC iVUE Connect: Empowering Users Through Intuitive Software Design

As consumers demand more technology-driven tools and apps to access account information and communication channels, utilities are forced to find ways to meet these demands. Utility software providers like National Information Solutions Cooperative (NISC) must produce solutions that are agile and intuitive, not only to meet the needs of a changing market driven by technology savvy consumers, but also to empower the actual users of [...]

By | March 13th, 2017|Case Studies|

Empowering Customers Through Knowledge and Technology

I answer the phone with a simple question every day: “Hi, how can I help you?” The responses I receive to this question are not so simple, however, and sometimes many unique and unexpected discussions ensue. In my world as a customer service manager, knowledge is power, and given today’s technology advancements, communicating this knowledge to customers via multiple channels is not only paramount but [...]

By | October 1st, 2016|Case Studies|

Improving Customer Service Through Technology and Integration

For years, Pascoag Utility District, a public power utility serving 5,000 electric customers and 1,200 water customers in northwestern Rhode Island, wrestled with aging and fragmented software systems for billing and helping customers manage their electric and water use. Today, by converting to National Information Solutions Cooperative’s enterprise software solutions, Pascoag increased their credit card payments by forty-two percent over one year, while reducing their [...]

By | July 13th, 2016|Case Studies|

Maximizing the Effectiveness of a Smart Grid Rollout

When Washington state’s Mason County Public Utility District 3 decided to upgrade their decades-old utility infrastructure to leverage modern grid technologies, staff knew this required two major elements: the installation of an Advanced Metering Infrastructure solution and the implementation of a robust and fully integrated enterprise-wide software solution to not just instantaneously manage available AMI data, but to also streamline their operations. PUD 3 is [...]

By | March 13th, 2016|Case Studies|

Wake EMC Testimonial

Wake Electric Membership Corporation, Wake Forest, N.C., is utilizing an NISC solution that has both the co-op and its members excited: Prepaid Metering provides members of Wake EMC the ability to monitor, manage and pay for their electricity in advance, which helps them better-manage their account from month to month.

By | November 26th, 2013|Case Studies|