Case Studies

||Case Studies

From Assessment to Action: Defending Against Cyber Attacks

It seems like every day brings news of a new cvbersecurity threat, whether it is a sophisticated phishing attack or the latest malware developed by bad actors. No utility, large or small, is immune from cyber attack. While they recognize the seriousness of this issue, many public power utilities are not sure how to track potential threats or put defenses in place. The path is [...]

By | August 28th, 2018|Case Studies|

Bundling Broadband with Electricity: A Kentucky Pioneer’s Story

Murray, Ky., is known as one of the most livable and friendliest cities in Kentucky. Its unemployment rate, cost of living and commute times are lower than the national average. It has plentiful recreation. And it boasts a college — Murray State University — which consistently ranks as one of the top U.S. regional universities by the U.S. News and World Report. One other little-known [...]

By | June 25th, 2018|Case Studies|

Utilities Partnering with NISC to Offer Telecommunications Services

To meet community demand and provide more competitive solutions to end-consumers, utilities are expanding their traditional utility-specific operations to include broadband, cable and phone services. End-consumers want a one-stop-shop to simplify the signing up, payment and ongoing management of their home-related services. However, providing these additional services requires not just infrastructure expansion for a utility, but also utilizing software solutions to manage resulting daily tasks [...]

By | May 8th, 2018|Case Studies|

Cass County Electric Cooperative

Prior to deploying NISC Operations Analytics (OA), Cass County Electric Cooperative in Fargo, N.D., was feeling inundated with time-series data, unsure of how to turn that data into something manageable and helpful. “We deployed Operations Analytics because we wanted to improve system efficiencies,” said Bryce Johanneck, meter data management technician for Cass County Electric. “Our previous way of managing our distribution system relied on a [...]

By | March 8th, 2018|Case Studies|

Verendrye Electric Cooperative

For years, engineers at Verendrye Electric Cooperative, with offices in Minot and Velva, N.D., were using seasonal models to make predictions on energy usage and consumption. The models were simply estimations, and they often found themselves over or underestimating equipment sizes, having to redo installations in the field. They were seeking a way to achieve greater accuracy; that’s when they deployed NISC Operations Analytics (OA). [...]

By | March 1st, 2018|Case Studies|

United Fiber

United Fiber's Broadband Deployment United Fiber, a subsidiary of United Electric Cooperative located in Savannah, Mo., has been providing broadband services to their membership since 2011. United Electric serves 7,900 members and roughly 10,000 meters, covering about 2.5 meters per mile of line. After a survey to their membership, United realized that nearly 70 percent of their members didn’t have access to good broadband. So, [...]

By | January 3rd, 2018|Case Studies|

Grid Modernization Journey in the Pacific Northwest Yields Multitude of Benefits

As utilities become more automated, will customers embrace change or stick to their old ways? That was one of the questions on the mind of Mason PUD 3 staff, when one year ago, the public power utility began installing grid modernization equipment throughout its Washington state service territory. The utility wanted to leverage updated infrastructure, increase operational efficiencies and improve reliability. This included helping its [...]

By | October 30th, 2017|Case Studies|

Integrating Outage Management, Bill Pay and Customer Care

When Easley Combined Utilities decided that it was time to optimize office and in-the-field efficiencies and improve customer service, they wanted to focus on two areas — communicating with customers during power outages and making power restoration more efficient. It was time to leave behind the old mainframe computer and vintage green-screen terminals — and their miracle-working in-house programmer was retiring. Easley is an electric, [...]

By | May 1st, 2017|Case Studies|

NISC iVUE Connect: Empowering Users Through Intuitive Software Design

As consumers demand more technology-driven tools and apps to access account information and communication channels, utilities are forced to find ways to meet these demands. Utility software providers like National Information Solutions Cooperative (NISC) must produce solutions that are agile and intuitive, not only to meet the needs of a changing market driven by technology savvy consumers, but also to empower the actual users of [...]

By | March 13th, 2017|Case Studies|

Empowering Customers Through Knowledge and Technology

I answer the phone with a simple question every day: “Hi, how can I help you?” The responses I receive to this question are not so simple, however, and sometimes many unique and unexpected discussions ensue. In my world as a customer service manager, knowledge is power, and given today’s technology advancements, communicating this knowledge to customers via multiple channels is not only paramount but [...]

By | October 1st, 2016|Case Studies|