Case Studies

||Case Studies

Adjusting to the New Reality: Cyber Threats During the COVID-19 Crisis

Working remotely during the COVID-19 pandemic has been a lifesaver, but it has also brought new threats. Working from home allows people to minimize social interaction, which limits and slows the spread of COVID-19. But, as highlighted in a recent alert from the North American Electric Reliability Corp. (NERC), the electric power industry “is in a period of heightened cyber risk due to a large contingent of industry [...]

By | May 21st, 2020|Case Studies|

Jackson Electric Membership Corporation

“One Jackson EMC.” It’s a saying the employees of Jackson Electric Membership Corporation have, and means that everyone at Jackson EMC—the Board, executives, staff—is in it together, jointly celebrating the highs and supporting each other during the lows. Equally unified is the cooperative’s entire business technology system, now under one umbrella: NISC’s enterprise software solution. Since implementation of NISC’s enterprise software in 2019, Jackson EMC [...]

By | March 19th, 2020|Case Studies|

Flint Hills Rural Electric Cooperative

THERE’S A SAYING AT NISC: A Member is a Member is a Member. No, it’s not an imitation of a broken record—it’s affirmation that each and every NISC Member, no matter their bottom line or how many accounts they serve, are given NISC’s very best care and attention. While Members are treated equally no matter their size, how NISC helps those Members achieve their goals [...]

By | November 21st, 2019|Case Studies|

iVUE Connect | Financials – HR Module

Driving Development NISC’s development cycle for new solutions goes through many phases, but one critical step is the beta testing process. During this process, NISC’s Members have a chance to try new solutions and help us determine if they’re working properly, help find bugs and generally optimize the solution for release to the Membership. NISC’s iVUE Connect solution has been going through this testing process. [...]

By | October 10th, 2019|Case Studies|

SmartHub Connect

The Need for Speed Broadband – it’s not just for web surfing anymore. Having access to high-speed internet is becoming essential for more than just sharing funny memes and videos. Small businesses use it for quick and easy payments, doctor visits can take place right through an iPad or PC and education harnesses the power of connectivity at just about every grade level. Unfortunately, not [...]

By | October 10th, 2019|Case Studies|

Broadband Expands Revenue, Customer Service for Public Power Utilities

Offering broadband services helps public power utilities achieve two goals at once. For one thing, they can incentivize economic development in their service area. They can also add a new source of revenue to help offset any decline in electricity sales. “The electric industry is evolving rapidly as energy efficient products proliferate in homes and businesses, so more and more people are using less and [...]

By | August 19th, 2019|Case Studies|

Pedernales Electric Cooperative

From the smallest of Members to the largest, NISC products and solutions have a proven track record of meeting our Members’ needs while providing an outstanding return on investment. The very largest of those Members is experiencing the benefits after more than three years of utilizing NISC’s iVUE® enterprise system. Pedernales Electric Cooperative (PEC), headquartered in Johnson City, Texas, employs about 800 people and serves [...]

By | May 8th, 2019|Case Studies|

DirectLink

Two co-ops join forces to boost OSS/Billing integration and support With its OSS/Billing provider of 15 years preparing to replace its existing platform in 2017, Canby, OR-based DirectLink decided to see what kind of improvements it might be able to realize by evaluating what other OSS/Billing providers had to offer, according to Sharon Puhlman, Member Services Support Supervisor for the cooperative, which currently serves more [...]

By | February 19th, 2019|Case Studies|

In With Mobile, out With Binders

Hannibal, Missouri’s dedication to historical preservation offers visitors a sense of what the small city on the banks of the Mississippi River may have looked like when Mark Twain walked its streets more than one hundred years ago. While Hannibal’s residents are proud of the city’s history, its 115-year-old public power utility realized that it needed to break free from its historical way of doing [...]

By | November 5th, 2018|Case Studies|

From Assessment to Action: Defending Against Cyber Attacks

It seems like every day brings news of a new cvbersecurity threat, whether it is a sophisticated phishing attack or the latest malware developed by bad actors. No utility, large or small, is immune from cyber attack. While they recognize the seriousness of this issue, many public power utilities are not sure how to track potential threats or put defenses in place. The path is [...]

By | August 28th, 2018|Case Studies|