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Navigating COVID-19: Member Perspectives – Episode 6

Welcome to episode 6 of our Navigating COVID-19 Podcast series!   In this episode we’re speaking with Stephanie Johnson, Marketing and Member Services Manager for Jasper County REMC in Rensselaer, Indiana. Jasper County serves about 31,000 people in a small county in northwest Indiana, and Stephanie emphasized the importance of their organization helping businesses during the pandemic as well as working with members on options to pay their bills, including partial [...]

By | June 9th, 2020|Blog|

Navigating COVID-19: Member Perspectives – Episode 5

Welcome to episode 5 of our Navigating COVID-19 Podcast series!  In this episode we’re speaking with Dr. Michel Guité, CEO of Vermont Telephone Company (VTel), in Springfield, Vermont. Dr. Guité shares how VTel worked with local schools in their communities to ensure students had access to reliable internet connections and the value in continuing to provide excellent customer service during the pandemic.  Have a story you’d like to share? Please email Jennifer Segelle at jennifer.segelle@nisc.coop. 

By | May 29th, 2020|Blog|

NISC Launches Two-Way Texting Feature for Enhanced Outage Communication

Providing your customers with communication options is essential as we rely more on technology to stay connected. Making that communication simple is critical. Now, you can enhance that connectivity and communication by leveraging the new outage two-way texting feature. Powered by the NISC enterprise, the new two-way texting feature utilizes the accessibility of SmartHub, along with the communication power of Messenger and NISC's Outage Management [...]

By | May 21st, 2020|Blog|

Navigating COVID-19: Member Perspectives – Episode 4

Welcome to episode 4 of our Navigating COVID-19 Podcast series! In this episode we’re speaking with Katie Pfennigs, Marketing and Communications Supervisor for Flathead Electric Cooperative in Kalispell, Montana. Katie shares how Flathead continued some of their Annual Meeting traditions despite having to cancel their meeting this year, and other ways the cooperative is supporting their community during this time. Have a story you’d like [...]

By | May 7th, 2020|Blog|

Cyber Top Five :: Threats in the Wake of the Coronavirus

At NISC, we see our Members as not only our Member-Owners but also part of our IT cooperative community. In regard to cybersecurity, an educated community is a safer community. We want to help you all achieve a secure workplace – whether in your physical building or in your employees’ homes. Here are the top five threats we are seeing during this pandemic and pointers [...]

By | April 27th, 2020|Blog|

Navigating COVID-19: Member Perspectives – Episode 3

Welcome to episode 3 of our Navigating COVID-19 Podcast series! In this episode, we hear from Steve Sjoberg, Manager of Communications and Public Relations for Cass County Electric Cooperative in Fargo, North Dakota. Steve discusses Cass County’s recent donation of more than 1,000 face masks to health care providers and first responders in their community, as well as how they are working with other local [...]

By | April 23rd, 2020|Blog|

Navigating COVID-19: Member Perspectives – Episode 2

Welcome to episode 2 of our Navigating COVID-19 Podcast series! In this episode, we hear from Bill Gerski, Senior Vice President of Business Development, Lori Lowe, Manager of Customer Service and Billing Support, and Pete Yastishock, Safety Director, from Tri-Co Connections in Wellsboro, Pa., as they discuss Tri-Co's efforts to continue deploying broadband services in a time when users need it most. They also share [...]

By | April 17th, 2020|Blog|

Navigating COVID-19: Member Perspectives – Episode 1

The Coronavirus pandemic has presented many challenges for our organizations, but it has also showcased our Members’ deep sense of community and innovation. We’ve been so inspired by the good work our Members have been doing to take care of their members/customers and communities, and we wanted to highlight some of those stories to shine a light on their efforts and spark ideas for others. We’re excited to [...]

By | April 14th, 2020|Blog|

Putting Members First During COVID-19

Delivering exceptional communications and energy services has always been essential, but now those services are more important than ever. COVID-19 has completely changed the way businesses are operating and seeing the incredible ways our Members have navigated recent challenges to support their communities has made us so proud to serve these industries. NISC Member San Isabel Electric Association (SIEA), based in Pueblo West, Colo., is [...]

By | April 8th, 2020|Blog|

The Balancing Act of Wireless Access and Customer Expectation

By: Phil Fine, Product Line Manager, National Information Solutions Cooperative For many fixed wireless broadband service providers, each day can be a challenge to provide the most reliable and efficient service while balancing the expectations of the customer. While wireless carriers focus largely on delivering the broadband services to the home across their wireless access network, they often overlook the equally challenging and oftentimes more [...]

By | April 8th, 2020|Blog|