Operating Your Broadband Service Offerings at Peak Performance
With the NISC User Services System (USS), operating your broadband service offerings at peak efficiency, supporting the growing demand for the Internet Things (IoT) in the home and delivering an exceptional customer experience is now a reality. This Auto Configuration Server (ACS) management solution is a powerful, hardware-independent, cloud-based tool built to truly enhance your customers’ internet experience and reduce your truck rolls and customer [...]
NISC Product Roadmaps at the MIC
Our annual Member Information Conference (MIC) is a great opportunity to not only explore the many ways our Members use NISC solutions, but also to provide updates on new features and functionality within those solutions. The Utility and Telecom Product Roadmap Sessions are always our highest-attended sessions at the MIC, aside from the Opening General Session, and we greatly value the feedback, questions and discussion [...]
Meeting Member Needs at the Speed of Fiber
NISC has completed the first deployments of the User Services System (USS), a major milestone since the acquisition of Affinegy and the market launch of the User Services System. The NISC USS solution is a singular platform used to support managed WiFi services and remote management of customer premise equipment leveraging the Broadband Forum TR-069 standards. This integration milestone provides measurable value beyond stand-alone Auto Configuration Server [...]
2019 MIC Member Experience Awards
The 2019 Member Information Conference (MIC) has come and gone, but we’re still reminiscing on what a great week it was collaborating and building relationships with you, our Members. Each year, the key focus of the conference is learning more about the topics and challenges facing our industries and how NISC solutions can help accomplish your goals. MIC sessions wouldn’t be nearly as successful without [...]
NISC Honors Dosch with Campus Dedication and Scholarship
While NISC President and CEO Vern Dosch isn’t retiring until the end of 2019, the date of Oct. 18, 2019, will also likely be etched in his mind. On that day, NISC named its Mandan campus the Vern Dosch National Campus, and unveiled the Vern and Lynne Dosch Scholarship to honor the tremendous impact the Doschs have had on not only the Bismarck and Mandan [...]
Increasing Broadband Efficiency and Customer Satisfaction
Broadband connectivity has become a critical component of each and every community across the nation. It’s an essential tool, not just for web access, but for a host of crucial industries from education to healthcare. Providing reliable and efficient broadband service is core for many of our Members, but having effective solutions to back up and enhance your service is just as important. One of [...]
SmartHub Gets Smarter with New User Interface
NISC’s iVUE Enterprise System provides IT support to telecommunications and utility organizations nationwide. These solutions help our Members with their daily tasks - from accounting, to billing and payments to operations and line work. When NISC launched SmartHub in 2012, it was the first time our solutions went beyond the traditional e-bill solution and directly into the hands of telecom and utility customers. These [...]
Purpose via Cooperative Principles
Cooperation, community involvement and democratic control are a few of the principles that form the foundation of NISC. Those characteristics are included on the list of Cooperative Principles—and of utmost important to Adam Schwartz, founder of The Cooperative Way. Schwartz, an advocate of cooperatives of all kinds, spoke about the value of the cooperative business model and using technology to create and implement a cooperative [...]
Technology at the 2019 MIC
As a technology cooperative, we enjoy incorporating innovative advancements not only into the solutions we create for our Members, but also into our premier learning event – the Member Information Conference. We’ve been so excited by the growth of this conference over the years, but with growth can sometimes come a lack of personalized attention and one-on-one time. Our mission is to always make each [...]
Together we are #CoopStrong
One of our favorite events from this year was our #CoopStrong March to the Arch for charity. Not only did we get some exercise before a long day of sessions and witness an incredible sunrise by the St. Louis Arch, but we got to support two local organizations whose mission is to help children in the St. Louis area. The Saint Louis Crisis Nursery is [...]