NISC’s iVUE Enterprise System is a powerful tool, but the way it’s utilized can increase that power exponentially. With iVUE Connect®, you’ll be able to take iVUE to the next level. Designed to work the way you work, iVUE Connect’s role-based setup helps you access the information you need quickly, leading to faster resolutions and more efficient daily operations. An additive to NISC’s iVUE Enterprise System, iVUE Connect is module-based, allowing you to add functionality for different personas within your organization quickly and easily.
iVUE Connect – Service is the first module available for the iVUE Connect platform. The iVUE Connect- Service module is designed for customer service, allowing you to help customers quickly and efficiently. With important customer information front and center – including current outages, billing data, notes on customer interactions, analytics and a dynamic search – the iVUE Connect-Service module is designed for information to be retrieved quickly in a variety of ways. Enhance your customer connection with iVUE Connect – Service.
iVUE Connect is not only designed to work the way you work, but to work where you work. As long as you have an internet connection, you’ll be able to access iVUE Connect.
iVUE Connect is designed to work the way you work, closely matching the roles within our Member organizations. The software is designed to present the most important information to you up front to help you quickly and easily solve challenges and get work done.
iVUE Connect is an additive solution, which means it takes advantage of the iVUE data you already have and doesn’t require a full implementation to get started.
Based on a thorough usability study of NISC Members’ business processes, iVUE Connect is designed to allow users to jump right into the solution without a lot of training. The solution is intuitive, helping users find and access the right information fast.
iVUE Connect allows for seamless transition between tasks. Whether it’s checking for outage information, helping a customer pay their bill or logging a customer contact, information is easily accessible in one place.
NISC has launched iVUE Connect with broadband functionality to help those utilities deploying broadband to help the underserved in their area. Learn how iVUE Connect can simplify the broadband project for utility Members.