Case Studies - National Information Solutions Cooperative (NISC)

Case Studies

System Unification and Leading Organizational Change

When a company operates in multiple software systems—even separate instances of the same platform —human error and endless chair swiveling create inefficiencies that affect your staff and customers. This is true whether it’s a single company using multiple systems, two […]
Video

NISC SmartHub Order Management: Better for Your Team, Better for Your Customers

Rural broadband service providers (BSPs) face multiple challenges: competition from national companies, maintaining the personal touch that defines community-focused service, and meeting the expectations of customers who expect providers to offer the modern conveniences of the digital world.

Co-Mo Connect: Our Community's Future Depends on Connectivity

Co-Mo Electric Cooperative was established in 1939, energizing its first section of line on Christmas Eve. Headquartered in Tipton, Missouri, it serves 33,530 meters in nine central Missouri counties. A majority of its members live in rural areas around small […]
Video

Just the Ticket for Improved Ticketing

When a customer calls you, does your customer service and support staff know who they are, what service they have, what equipment they’re using, and other key details? Can a single employee help solve a customer’s problem with infrequent need […]
Video

NISC Transition Leads to Ultimate Customer Satisfaction

On the heels of a transition to NISC solutions, an 87-year-old electric co-op with the mission of providing excellent service to its members received J.D. Power’s highest honor in customer satisfaction among cooperatives less than a year after going live […]

Early Municipal Adopter Has a ‘Happy Crew’ With NISC Enterprise

Deep in a heavily treed area in the foothills of the Appalachian Mountains lies Newport, Tennessee, home of Newport Utilities. This municipal utility provides essential services such as electricity, water, wastewater management and broadband to nearly 25,000 residential and commercial […]

Four Companies Become One

When your internal systems are split among different subsidiary companies, divisions, or other corporate silos, it makes your work less efficient. This has a negative effect on your staff, who spend their time on manual processes that could and should […]

Wabash Mutual Telephone Company: Data & the Customer Experience

A case study on how Wabash Mutual Telephone Company partnered with National Information Solutions Cooperative (NISC) to integrate datasets across the enterprise.

Trico Electric: Meeting Member Needs from the Mountains to Mexico

Marana, Arizona, sits just over 20 miles northwest of Tucson. One of the fastest-growing towns in Southern Arizona, Marana offers beautiful views of the neighboring Sonoran Desert and Dove Mountain. It’s a place where residents enjoy outdoor activities all year.

Less Work, More Accuracy: DEW Implementation Results in Win-Win for Cooperative and Consultant

When working with the complexities that make up electric systems, time-saving efficiencies can make a huge impact. When a company outsources engineering work to external contractors, they realize some of those efficiencies will likely get lost in translation.

OEC Fiber: Keeping the Rural Dream Alive and Well

Established in 1937 and headquartered in Norman, Oklahoma, Oklahoma Electric Cooperative (OEC) serves 63,000 meters in seven counties in central Oklahoma. OEC’s service area is mainly suburban and rural, with some members living in extremely rural areas. The system includes […]

Tradition to Transformation: How Hart Telephone Company Boosted Efficiency Through Cultural Change

A case study on how Hart Telephone Company (HTC) was able to maximize efficiencies by integrating NISC’s iVUE AppSuite into operational systems across their organization.