Our annual Member Information Conference (MIC) is a great opportunity to not only explore the many ways our Members use NISC solutions, but also to provide updates on new features and functionality within those solutions. The Utility and Telecom Product Roadmap Sessions are always our highest-attended sessions at the MIC, aside from the Opening General Session, and we greatly value the feedback, questions and discussion of what’s next for NISC solutions.
This year’s product roadmaps were no exception. From updates on our Engineering and Operations solution, MapWise, our unified iVUE Connect platform, and our newest solution, the NISC User Services System – Members had the opportunity to learn the latest on these NISC solutions and how they can bring value to their organization.
Another important topic in this year’s roadmap sessions was customer engagement and how NISC is working to help our Members put the power in customers’ hands. From easily paying bills or integrating smart technologies with SmartHub, to providing a managed WiFi tool to help end-users understand broadband capabilities, NISC’s solutions provide a great way for customers to be proactive and engaged with their service providers.
NISC’s newest solution, the NISC User Services System (USS), was a key discussion point during our Telecom Roadmap Session. Earlier this year, NISC acquired Austin-based Affinegy and launched USS, which enables Members to increase broadband efficiency and customer satisfaction by providing WiFi management, CAF-II monitoring and reporting capabilities and the ability to remotely administer network changes, firmware updates and more.
To learn more, check out this video featuring NISC Vice President of Product Management David Bonnett recapping the roadmap sessions from the #2019MIC.