Your customers expect to be informed — and your staff deserves the same. With NISC’s Multi-Channel Messenger Ticket Events, you can deliver the right message to the right people at the right time – automatically.

“From the moment a service ticket is created, your customers will know that help is on the way,” said Joey Warner, NISC Manager of Product Management. “After that initial notification, they’ll receive real-time notifications via email and SMS at every step, keeping them informed throughout the process without you ever having to pick up the phone.”

In addition to increased customer satisfaction, Multi-Channel Messenger Ticket Events:

• Decreases inbound call volume
• Reduces the time front-line staff spends on status calls, freeing time for more meaningful work
• Provides the same event-driven updates to internal teams, keeping everyone on the same page
• Builds trust and raises service standards through consistent messaging
• Reaches customers no matter where they are
• Allows you to control the messages triggered by each event
• Closes the loop when the work is done

Once your events are set up, there is no additional manual effort required, and every notification is a touchpoint that reinforces your commitment to your customers.

With NISC’s Multi-Channel Messenger Ticket Events, there is no more wondering where a ticket stands. For more information about Multi-Channel Messenger Ticket Events, contact your NISC Account Manager or click here to learn more!