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Yearly Archives: 2014

|2014

NISC Spotlighted by St. Charles County (MO) Economic Development Council

National Information Solutions Cooperative (NISC) has been recognized by the St. Charles County, Mo., Economic Development Council (EDC) with the Spotlight Award for June of 2014.“We’re extremely honored to receive the Spotlight Award,” said Jackie Rocha, Manager, Office Services and Facilities at NISC’s Lake Saint Louis facility. “We’ve been the best-kept secret in the St. Charles County area, but that secret is getting out through connections with many local businesses and other organizations. This recognition means a lot to us, and we’re very lucky to be able to work with a great group like the St. Charles County EDC.”The Business Spotlight Award is presented to a local St. Charles County business based on several criteria including job growth, economic impact, civic involvement and entrepreneurial success. NISC was presented the award for serving more than five million consumers across the globe with utility and telecommunication services, along with continued growth and success in the St. Charles County, Mo., area. The award recipient is determined by a standing committee of St. Charles County EDC called the Economic Development Roundtable (EDR). (Quote from City Hall) The EDR, along with Lake Saint Louis, Mo., Mayor Ralph Sidebottom, presented the award to Rocha and Senior Manager of Automated Mailroom Services and Facilities, Rick Willmann, during a visit to the Lake Saint Louis NISC office in June, which was followed by a tour of the facility.

By | June 18th, 2014|News|Comments Off on NISC Spotlighted by St. Charles County (MO) Economic Development Council

Inland Power and Light Selects NISC’s Enterprise Suite of Solutions

Lake Saint Louis, Mo., May 13, 2014 — Inland Power and Light Company (Inland Power), based in Spokane, WA, has selected National Information Solutions Cooperative (NISC) as its primary provider of software services to support its operational and member service efforts. Inland Power, a large distribution cooperative providing electric service to 13 counties in eastern Washington and northern Idaho, will take advantage of NISC's suite of applications to support its accounting, billing and mailing, engineering, operations and member service needs. NISC's enterprise-wide iVUE® software platform offers Inland Power members the benefits of a fully-integrated software package designed for and used by distribution cooperatives and mid-size utility systems in 48 states. "Inland Power is pleased to partner with NISC on this enterprise-wide software platform. We feel that this platform will streamline processes, build efficiencies and bring operational cost savings within the cooperative," said Chris Cable, Chief Information Officer for Inland Power.  Inland Power selected NISC as a strategic business partner to help leverage technology for their membership. Inland is able to improve business processes and better manage day-to-day tasks through a single, integrated platform. "At NISC, when a cooperative like Inland Power joins the NISC family, we know it's about more than technology," said David Bonnett Vice President of Marketing. "It's a deeper connection that is reflected in our relationship, something rooted at the core of our business model…doing the right thing…always, having strong business ethics and being a transparent partner with every NISC member." "Having all of our departments working in one system will help all employees have access to real-time information, even when they are out in the field. Moving to NISC's iVUE system will streamline processes tremendously and we believe this partnership will [...]

By | May 14th, 2014|Press Release|Comments Off on Inland Power and Light Selects NISC’s Enterprise Suite of Solutions

NISC Recognized for Elite Customer Service and Support

IT Cooperative Named one of HDI Elite Top 50 for Customer Service Lake Saint Louis, Mo., April 7, 2014 — National Information Solutions Cooperative (NISC), a leading provider of information technology products and services, has been recognized by Help Desk International (HDI) as one of the CSAT Elite Top 50, recognizing technical service and support centers worldwide based on customer satisfaction rankings. “We’re extremely excited and humbled to be recognized for something that’s such an important part of our organization,” said Vern Dosch, NISC President and CEO. “Our motto is ‘do the right thing, always,’ and I think this recognition shows that our employees are serious about upholding that by providing the best possible customer support to our Members and Customers.” NISC partners with HDI to provide customer-support surveys following support or service requests from one of NISC’s Member-Owners. Based on the feedback received from the surveys, HDI ranks support centers based on the highest level of customer satisfaction as indicated by the scores. NISC’s Customer Care & Billing support center was ranked 26 in the top 50 active HDI support centers and received recognition during the HDI Conference & Expo in April. NISC also employs HDI-certified professionals, those that have completed HDI training, throughout the organization. “At NISC we pride ourselves on providing world-class support and service to our Members and Customers,” said Doug Remboldt, Vice President of Utility and Shared Services at NISC. “Our staff works hard to go above and beyond for our Membership, and we’re honored to be recognized for an organization-wide support effort.”

By | April 8th, 2014|Press Release|0 Comments

SCTelcom Names NISC as Their Software Solutions Provider

South Central Telephone Association (SCTelcom), headquartered in Medicine Lodge, Kan., has selected National Information Solutions Cooperative (NISC) as its primary software solutions provider.

By | March 27th, 2014|Press Release|0 Comments

NISC Focuses on Future at 2014 Annual Meeting

IT Cooperative Recognizes Successes, Aims for Continued Progress in 2014 Nashville, TN, March 3, 2014 — "NISC has always has been a leader, but now it's recognized around the country as the technology IT cooperative for software," said Michael Miller, President and CEO of Nolin Rural Electric Cooperative, who is retiring from the NISC Board of Directors after 15 years of service. "If (the industries) grow in the next 40 years like they did in the last 40, there's no limit to what can be achieved…it's going to be a whole new world in the coming years for IT." During the 2014 NISC Annual Meeting, Miller, along with Ron Brothen, Director of Northwest Communications Cooperative, reflected via video on how much the utility and telecom industries have evolved during their time on the NISC Board of Directors. NISC Board Chairman Roger Yoder, CEO of Union Rural Electric Cooperative, and NISC President and CEO Vern Dosch picked up where they left off, looking to the future of NISC and the industries it serves. "I believe that NISC's future has never been brighter," Yoder said. "Today, the spirit of innovation and possibility runs deep. With the guidance of the NISC Membership, NISC's staff is ready and excited to develop solutions for the future. Our success is building momentum and our collective ability to tackle the big challenges is growing." Dosch discussed several industry trends, how having a connected household and social media are affecting utilities and telecoms well into the future. He also discussed the critical importance of cyber security and protecting the data that makes these new technologies possible. "This is not your grandfather's co-op anymore," Dosch said. "We're able to leverage technology like never before, [...]

By | March 3rd, 2014|News|0 Comments

Pedernales Electric Cooperative Selects NISC’s Software Solution Suite

Pedernales Electric Cooperative (PEC), based in Johnson City, TX, has selected National Information Solutions Cooperative (NISC) as its primary provider of software services to support its operational and member services efforts.

By | March 3rd, 2014|Press Release|0 Comments

Sandhill Selects NISC as Technology Partner

Growing Telephone Cooperative Chooses iVUE® Enterprise System to Grow Along With Them Sandhill Telephone Cooperative, a telecommunications cooperative serving more than 10,000 businesses and residences in northeastern South Carolina, has selected National Information Solutions Cooperative as their IT partner. Sandhill Telephone, headquartered in Jefferson, S.C., will implement NISC's iVUE Enterprise System, a fully integrated suite of solutions providing accounting, billing, customer care and engineering and operations applications. "As our business is growing into other product lines, we decided to start investigating systems that would grow with us," said Lee Chambers, Sandhill Telephone's CEO and General Manager. "We evaluated five vendors based on how they would help us gain efficiencies, growth potential and cost to operate. While several vendors out there today provide good products, the overall thing that sold us was that they weren't just selling a product, but were selling a relationship. As a cooperative itself, NISC understands the way we do business and will be here to support their product into the future." "We are very happy to welcome Sandhill Telephone to the NISC family," said Vern Dosch, NISC President and CEO. "They have a strong dedication to bring best-in-class services to their business and residential customers, and their selection of NISC is a compliment to our cooperative, showing the trust they have in our people and our iVUE product now and for the years to come." About Sandhill Telephone Cooperative For almost 60 years, Sandhill Telephone Cooperative, Inc. has been providing communication services to businesses and residences in northeastern South Carolina. With service to over 10,000 homes, Sandhill provides voice, broadband, IPTV, wireless and security services. Sandhill also operates four retail stores throughout the territory located in Jefferson, Pageland, Chesterfield and McBee. [...]

By | February 17th, 2014|Press Release|0 Comments

NISC Recognized as 2013 Business of the Year

Technology Cooperative Receives Award for Helping Local Businesses Succeed, Investing in the Community and for Supporting Charities National Information Solutions Cooperative was the recipient of 2013 Business of the Year Award given by the Western St. Charles County Chamber of Commerce. This award is given to a local business that has made an impact in the community. Criteria includes: assisting in helping fellow local businesses succeed, investing in the community and for supporting local charitable organizations. The Western St. Charles County Chamber of Commerce held its annual awards ceremony at the Celebration Ball on February 1, 2014. The event was held at Progress Park Banquet Center and brought Chamber members, community leaders and residents together. “The Western St. Charles County Chamber of Commerce is proud to award Business of the Year to National Information Solutions Cooperative (NISC),” said Tony Mathews, President and CEO of the Western St. Charles County Chamber of Commerce. “We wanted to recognize them for their amazing service in the community, assistance in helping fellow businesses succeed and the growth of their business in our area.” “We have always been more than a technology organization. Our people and Members are the heart of NISC,” said Todd Eisenhauer, Vice President of Engineering and Operations at NISC. “What separates NISC from other organizations is that we have a Statement of Shared Values, and since we are also a cooperative, owned by our Members, NISC embraces the Seven Cooperative Principles. In Principle Seven, Concern for the Community, it states that while focusing on member needs, cooperatives work for the sustainable development of the communities through polices and programs accepted by the members. By playing an active role in our local community we are fulfilling the [...]

By | February 12th, 2014|News|0 Comments

NISC Honors Employees Celebrating Anniversary Milestones

National Information Solutions Cooperative Recognizes Employee Service Ranging from Five to Forty Years Throughout the month of January, National Information Solutions Cooperative (NISC) held a banquet near each of their four campus locations to recognize employees who reached an annual milestone with the organization. These milestones celebrated at the banquets range from five to forty years of service. “It’s not often that a company, especially a technology organization, experiences the dedication and support of so many individuals for such a long period of time, like we have at NISC,” said Kari Reichert, Vice President of People Services. “It’s important to all of us to recognize and show gratitude for all their hard work through the years.” Here are a few highlights about the NISC experience, courtesy of the employees who achieved a milestone anniversary this year: “Sixteen years in this industry and I cannot imagine being any happier in my career or personal life. It has only been five years since I made the move to join NISC and I truly can say I have found my home,” said Tracy Hudson, Product Line Manager. “Working for a cooperative has made a world of difference in my views of customer service, gratitude and humility. The culture at NISC offers me a great sense of pride, gratification in knowing that I am surrounded daily by people who care and are truly doing the right thing—always. I have achieved more personal goals and professional growth than I ever imagined possible. I look forward to the future.” “NISC is the fourth company I have worked for as a professional software engineer and hopefully the last. I am simply amazed and drawn to NISC because of its values, its customers [...]

By | February 7th, 2014|News|0 Comments

NISC Announces the Launch of Two New Solutions at Telecom Annual Meeting

Web and Mobile Apps & Usage Graphing Tools Bring Greater Efficiencies to Telecoms National Information Solutions Cooperative® (NISC), a leading provider of information technology products and services, has announced the release of SmartHub® Order Management and Broadband Measured Service. These solutions continue to build upon the robust iVUE® Enterprise System, NISC’s broad, scalable suite of accounting, customer care and billing, and engineering and operations solutions. NISC’s SmartHub® Order Management solution uses the telecom’s existing website to market services based on service location and fully customizable business rules that accommodate hundreds of bundling configurations. The shopping cart functionality allows telecom customers the ability see their price change in real time as they add and upgrade services, thus reducing the confusion account adjustments can cause. SmartHub Order Management allows the telecom’s website to do the work and redirects your customer service representatives’ time to more critical tasks. "With the new features in SmartHub Order Management, customers will have the information they need so they can make their choices about what particular types of plans they want or any other changes they want to make to their accounts," said Brad Quick, Information Systems Manager for Mid-Rivers Telephone Cooperative in Circle, Mont. "They will be able to do that essentially on a 24/7 basis. For us that is important. It just is not enough to have our business office open 8 to 5 Monday through Friday. We need that 24/7 access." “Today’s telecom customers want convenient account access, detailed information about their usage and control of their services all day, every day…and telecoms want to increase revenues and upsell whenever possible,” said Mark Momerak, NISC Executive Product Line Manager. “If customers want to upgrade their broadband package before an [...]

By | February 3rd, 2014|News|0 Comments