Customer Account Representative
Capturis™, an NISC® company, provides multi-site organizations with a utility information management service. Capturis processes and pays utility bills for organizations with multiple sites prioritized by due date. By adopting the First Due, First Through® standard, Capturis achieves a higher level of on-time payments, thus reducing late fees and the potential for disconnection of service. Capturis also gathers the necessary energy information needed to make sound business decisions in a powerful, user-friendly database-reporting tool available online. At Capturis, our primary concern is paying utility bills timely and accurately.
Does an awesome job, has fun along the way, and treats others with respect.
The position will consist of working in a high energy office environment while interacting extensively with external Capturis customers and marketing partners as well as internal Capturis groups. This position is responsible for analyzing customer web reports, facilitating timely resolutions of customers exceptions, researching customer issues, analyzing current processes, accurately and timely uploading customer setup records and verifying various reports, facilitating accurate and timely setup of new account, facilitating timely payment from end-customers, and generating change of address letters.
Assists customers in all aspects of application support including troubleshooting, training, and on-going support.
Manages end-customer and marketing partner reports including exceptions reports, payment notification reports and weekly status reports.
Work with utility vendors to get extensions on past due accounts to avoid any disruption in service, log vendor contacts and report questionable items to the customer.
Commitment to Statement of Shared Values: Integrity, Relationships, Innovation, Teamwork, Empowerment, Personal Development, Personal Development.
Desired Job Experience:
- Bachelor’s degree preferred, or equivalent experience
- Previous Customer Service Experience
- Strong Computer Skills
- Excellent telephone etiquette and an ability to deal effectively with customers.
- Excellent research and problem-solving skills with a strong attention to detail
Important Skills and Abilities:
Customer service, Detail-orientated, Accuracy, Strong commitment to teamwork, multi-tasking, Time management, Self-motivation, Excellent communication and problem-solving skills, Organizing and Prioritizing
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
All employees must commit to fulfilling NISC’s Statement of Shared Values. Management may modify this job description by creating, assigning or reassigning duties and responsibilities at any time.