Lake Saint Louis, Mo., March 13, 2019 – National Information Solutions Cooperative (NISC), a leading provider of software and solutions to utility and telecommunication companies, has expanded its SmartHub® web and mobile app into the smart home. SmartHub’s new voice assistant functionality allows utility consumers to access the app via a Google Home or Amazon Echo, just by using their voice.
“One of our goals as an organization is to keep our solutions at the forefront of technology,” said David Bonnett, NISC vice president of product management. “The new voice assistant functionality in SmartHub takes advantage of the latest innovations in the smart home to help give consumers an easier way to interact with their utility.”
SmartHub allows utility consumers to interact with their utility provider anytime, anywhere via the web or a mobile device. Launched in 2012, SmartHub allows consumers to pay their bill, view their usage and interact with their provider by submitting outage updates and receiving important news right at their fingertips.
The new voice assistant functionality takes SmartHub into the smart home. These new features allow users to utilize their Amazon Echo or Google Home devices to interact with their utility similarly to how they would when using the SmartHub app. Consumers can ask their device to talk to their utility and perform a variety of tasks like checking account balance and news updates, getting payment history, checking outage information and soon making a payment.
“Consumers value convenience,” said Nate Boettcher, NISC product line manager. “SmartHub’s voice assistant functionality helps to continue leveraging new technology to give consumers options on how and when they communicate with their utility.” For more about SmartHub’s voice assistant capabilities, visit www.nisc.coop.
National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members. We deliver advanced solutions, services and support to 832 independent telephone companies, electric cooperatives and other public power entities. NISC is an industry leader providing information technology solutions including billing, accounting, operations, automated mailroom services, third-party integration as well as many other solutions. With facilities in Mandan, N.D., Lake Saint Louis, Mo., Cedar Rapids, Iowa and Shawano, Wis., NISC and its subsidiaries employ more than 1,280 professionals between the four locations.
Additional information about NISC can be found at www.nisc.coop.