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Press Release

|Press Release

NISC Publishes Business Book Entitled Wired Differently

Orlando, Fla., February 23, 2015 — National Information Solutions Cooperative (NISC) President and CEO Vern Dosch has authored the business book Wired Differently which shares the compelling story of the organization and its nearly 50-year history of being based on the cooperative business model. Dosch unveiled the book during NISC's annual meeting on Feb. 22, 2015 at the Orange County Convention Center in Orlando, Fla. "There are tangible reasons why NISC has seen consistent growth over the years, and why so many of our employees have chosen to build a career at NISC rather than consider us merely as a stop along their journey," Dosch said while addressing an audience of over 500."To the best of our ability, through story and example, Wired Differently offers NISC as a business, cultural and leadership model for the reader's consideration." NISC leaders have discovered that the power of leadership through service, the importance of putting values in action, and the foundational strength of operating as a cooperative combined to deliver a collaborative culture in practice, according to Dosch. "Wired Differently seeks to present an intriguing business case for these elements because, at NISC, we have seen how effective they are at drawing out the best in people, empowering them to consistently deliver positive bottom-line results to our Member/Owners and our customers," Dosch said. Readers of Wired Differently are taken inside the IT cooperative where one out of every 10 employees has chosen to stay and contribute for more than two decades, and the average tenure of over 1,000 employees exceeds 10 years. Wired Differently offers insights, errors and the story of NISC's successful evolution into the well-respected community partner and industry leader that it is today. NISC is [...]

By | February 23rd, 2015|Press Release|Comments Off on NISC Publishes Business Book Entitled Wired Differently

NISC Emphasizes Changing Landscape, New Technologies at 2015 Annual Meeting

IT Co-op Focused On Leveraging New Technology While Maximizing Existing Solutions Orlando, Fla., February 22, 2015 — At the 2015 Annual Meeting, National Information Solutions Cooperative President and CEO Vern Dosch recognized that the landscape is changing for Members in the industries served by the IT cooperative, electric utilities and telecommunications organizations. By leveraging new technologies, though, NISC understands how Members can stay ahead of industry shifts. "It is great to be here and to be your technology partner. It is an exciting time to see and experience many new innovations and solutions,” said President and CEO Vern Dosch, to the crowd of more than 500 NISC Members and Customers in attendance at the Orange County Convention Center in Orlando. The Chairman of the Board of Directors, John Smith of Pella Cooperative Electric, recognized the accomplishments of NISC’s 2013-2014 fiscal year. "Our commitment lies with our Members, therefore our Members should reap the biggest benefit from the solutions NISC creates. That is why we increased our Member returns by nine percent." The meeting also discussed some of the challenges utilities and telecoms will face in the upcoming years, increased or changing regulations and consumers that are living in more connected homes than ever before. Dosch, along with David Bonnett, Vice President of Marketing and Todd Eisenhauer, Vice President of Engineering and Operations addressed the crowd. The key message from the group was getting the most out of NISC’s suite of solutions to help combat some of the industry challenges through increased customer service, better data access and more efficient analytics. During the meeting, NISC Members ratified several new and newly re-elected members to the Board of Directors: James Mangum: Wake EMC, North Carolina John Smith: [...]

By | February 22nd, 2015|Press Release|Comments Off on NISC Emphasizes Changing Landscape, New Technologies at 2015 Annual Meeting

Cobb EMC Completes NISC Customer Care & Billing Implementation

Georgia Co-op is fully operational on NISC software after completing first month of billing Lake Saint Louis, Mo., February 17, 2015 — Marietta, Ga.-based electric cooperative Cobb EMC has successfully implemented National Information Solutions Cooperative’s (NISC) Customer Care and Billing (CC&B) suite of applications.  During the fall of 2013, Cobb EMC chose NISC to be its primary utility software service provider. Now, just more than one year later, Cobb EMC is fully operational and has completed its first month of billing on the new software. As part of the project, Cobb EMC also began using NISC’s Automated Mailroom Services for its printed billing and delinquent statements.  Cobb EMC’s members have also migrated to SmartHub®, a contemporary Web and app-based platform to manage and pay their bills.  Cobb EMC completed a conversion to NISC’s Meter Data Management System at the same time to take advantage of tighter integration between the NISC applications and the Cobb EMC AMI infrastructure. "We are excited to be part of NISC and to be using solutions that are built for cooperatives by a cooperative," said Chip Nelson, President and CEO of Cobb EMC. "The hard work that was put in by the Cobb EMC and NISC teams should be commended.  This has been a good partnership and one we expect to build on for many years to come." Vern Dosch, NISC President and CEO, also commended the project teams. "When you take an organization the size of Cobb and implement CC&B, SmartHub and MDMS in just over a year, it takes a lot of communication, hard work and commitment by both organizations," Dosch said. "Cobb EMC has made us a better organization, and we hope that our tools continue to improve [...]

By | February 17th, 2015|Press Release|Comments Off on Cobb EMC Completes NISC Customer Care & Billing Implementation

Mescalero Apache Telecom, Inc. Selects NISC’s iVUE Enterprise System

Mandan, N.D., January 7, 2015 — Mescalero Apache Telecom, Inc. (MATI), headquartered in Mescalero, N.M., has selected National Information Solutions Cooperative (NISC) as its primary software solutions provider to support its operational and customer service efforts. MATI is a full service, state-of-the-art telecommunications company specializing in telecommunications equipment planning/designing, installation, maintenance as well as central office design and management. MATI serves the entire Mescalero Apache Reservation, more than 1,200 subscribers, with long distance, internet and VoIP services. MATI has selected NISC’s fully-integrated iVUE® Enterprise System to support its accounting, engineering and customer care functions, as well as NISC’s SmartHub Web and mobile tools for payment processing and order management. MATI will also utilize NISC’s Mapping and Mobile WorkForce Solutions to enhance their engineering capabilities. "MATI is very excited about our upgrades to the NISC system and look forward to providing our customers with more user-friendly alternatives as well as increasing productivity throughout our workforce," said Godfrey Enjady, MATI founder and General Manager. "We are very pleased to welcome MATI to the NISC family,” said Todd Henecke, NISC Business Development and Sales Manager.  “The goals of MATI today and in the years to come align perfectly with the focus of NISC. We are very much looking forward to working with MATI and growing together in this IT partnership.” About NISC National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for their Members/Customers. NISC delivers advanced solutions, services and support to more than 700 independent telephone companies, electric cooperatives and other public power entities. NISC is an industry leader providing information technology solutions including billing, accounting, operations, automated mailroom services, third-party integration as well as many other [...]

By | January 7th, 2015|Press Release|Comments Off on Mescalero Apache Telecom, Inc. Selects NISC’s iVUE Enterprise System

Mecklenburg Electric Cooperative Selects iVUE® to Better Serve Members

Lake Saint Louis, Mo., December 11, 2014 — Mecklenburg Electric Cooperative (MEC) headquartered in Chase City, Virginia, has selected National Information Solutions Cooperative (NISC) as its primary provider of software services to support its operational and member service efforts. MEC provides electric service and energy solutions to nearly 32,000 member/consumers in 9 counties served between North Carolina and Virginia. NISC's iVUE® software platform offers MEC members the benefits of a comprehensive software package designed for and used by distribution cooperatives and mid-size utility systems in 48 states. "As MEC moves to offer more services to its members such as prepay, smartphone apps, online applications, and outage notifications, just to mention a few, and instead of blending and tying together multiple applications offered by various vendors, MEC decided to move to one vendor that could offer all these options under one contract. After a thorough selection process and exhaustive due diligence we selected NISC to provide the solution," said Phyllis Williams, Director of Computer Information Systems. "We look forward to this move knowing the value it will bring to our members, and the efficiency the automation of processes will yield for our employees. With many MEC employees approaching retirement in the near future, we are also looking for this move to help us to continue tightening our workforce as well." MEC selected NISC as a strategic information technology business partner to help leverage various technologies for their membership. Through integrated solutions, MEC will be able to improve the way they do business and experience the benefits the software will bring to their members. "With our current legacy system, MEC relies on two employees to maintain and develop the system," said Carol Ann Jones, Manager of Accounting [...]

By | December 11th, 2014|Press Release|Comments Off on Mecklenburg Electric Cooperative Selects iVUE® to Better Serve Members

Ceremonial Groundbreaking Kicks Off Building Expansion Project

NISC Building Expansion to Begin this Month Lake Saint Louis, Mo., October 7, 2014 — National Information Solutions Cooperative (NISC), a leading provider of technology solutions to utility and telecommunications organizations worldwide, will officially break ground at the Lake Saint Louis, Mo. location in October. This expansion will accommodate the continual growth of the cooperative and make room for an expanded mailroom facility. "It is with much anticipated excitement that NISC is going to expand our Lake Saint Louis facility. As the company continues to grow, we also are adding new employees—which presses us for space in our current building,” said Jackie Rocha, Manager of Office Services and Facilities at NISC. “Our Automated Mailroom Services division continues to add new accounts and equipment to process our customers monthly billings to their customers which accounts for the 1st floor production expansion. We look forward to completion of this project by early Fall 2015. We can't get it done soon enough." The expansion was marked by speeches given by Vern Dosch, President and CEO of NISC, Harry Barnes, NISC Board of Directors Vice Chairman, and by Kathy Schweikert, City of Lake Saint Louis Mayor. “The City of Lake Saint Louis is excited to have NISC, one of our top employers in the city, expanding their facility with a 44,000 square foot building addition,” said Schweikert. At a time, when many companies are downsizing, NISC is increasing their business and adding jobs. We are happy to share in NISC’s growth!” The event was attended by many NISC Lake Saint Louis employees, members of the community and business leaders. The Lake Saint Louis location, one of four NISC campuses in the United States, has been the Missouri home of [...]

By | October 7th, 2014|Press Release|Comments Off on Ceremonial Groundbreaking Kicks Off Building Expansion Project

NISC Announces the Launch of Sales and Marketing App at Annual User Conference

Mobile App Integrated with Salesforce to Streamline Sales and Increase Revenue for Telecoms Mandan, N.D., September 15, 2014 — National Information Solutions Cooperative® (NISC), a leading provider of information technology products and services, has announced the release of NISC LeadAgent™, a powerful sales tool integrated with Salesforce® and presented in a convenient app. When paired with the robust iVUE® Enterprise System, NISC’s broad, scalable suite of accounting, customer care and billing, and engineering and operations solutions, NISC LeadAgent delivers effective marketing campaign management for sales teams on the go. With NISC LeadAgent, you can now mine the valuable data you have in the iVUE Enterprise System, as well as leads from outside sources such as your website, to create a dynamic sales lead repository for your marketing team to leverage and grow your customer base. “It is imperative for all telecoms to better understand their target audience and more effectively track interest in products and services, not to mention when prospects’ contracts are up with competitors,” said Mark Momerak, NISC Executive Product Line Manager. “Customer and potential customer information is vital to effective marketing and getting the most of your marketing dollars. A common obstacle was there wasn’t a centralized area to house this data…And now there is with NISC LeadAgent.” With NISC LeadAgent, telecoms can harness the power of NISC’s iVUE to track and analyze potential customers. Not only does it serve as a customer relationship management tool, this powerful app integrated with Salesforce will give your on-the-go sales team the tools they need in the palms of their hands. “Today’s sales teams need to be highly connected and highly mobile at the same time,” said Ed Wolff, NISC Vice President of Telecom and [...]

By | September 14th, 2014|Press Release|Comments Off on NISC Announces the Launch of Sales and Marketing App at Annual User Conference

NISC, WECO Offer Real-Time Integration for Meter Test Records

WATT-Net™, iVUE® Systems Combine to Boost Customer Service, Efficiency for Members Lake Saint Louis, Mo., August 22, 2014 —National Information Solutions Cooperative (NISC), a leading provider of IT and software solutions to utility and telecommunications organizations, has partnered with Watthour Engineering Company (WECO) to deliver meter test records in real time. Using WECO’s WATT-Net™ to receive test results, meter test data can be transmitted quickly and seamlessly into NISC’s iVUE® Customer Care and Billing (CC&B) through a real-time interface using MultiSpeak™ web services. Test results are immediately available to customer service and operational users of the iVUE CC&B solution to resolve billing issues and manage regulatory test requirements. “The interface between Watthour Engineering and NISC is easy to use and implement into your daily operations and will greatly reduce human error when it comes to the input of meter test data in both systems,” said Todd Zashin, Lead System Administrator at Trico Electric Cooperative. “ Working with the Watthour Engineering and NISC internal software engineering and support teams is as always fantastic.” For more than thirty years, Watthour Engineering Company (WECO) has been a market leader in the electric utility industry as a provider of precise and reliable electric meter test equipment. National Information Solutions Cooperative (NISC) also has a rich history of serving the utility industry by providing turn-key enterprise software and technology solutions. Together, the two organizations serve more than 400 utilities in common, creating an excellent opportunity to streamline business processes and interoperate systems. “NISC is pleased to partner with WECO to bring these operational efficiencies to our utility Members,” said David Bonnett, Vice President of Marketing at NISC. “We have a reputation of being the first to support MultiSpeak™, and we are [...]

By | August 22nd, 2014|Press Release|Comments Off on NISC, WECO Offer Real-Time Integration for Meter Test Records

Ozarks Electric Cooperative Selects iVUE® as Primary Suite of Solutions

Lake Saint Louis, Mo., August 4, 2014 — Ozarks Electric ,with offices across Northwest Arkansas and Northeast Oklahoma, has selected National Information Solutions Cooperative (NISC) as its primary provider of software services to support its operational and member service efforts. Ozarks Electric provides electric service to more than 70,000 homes, farms, businesses and industries across two states and nine counties with more than 6700 miles of power lines. NISC’s enterprise-wide iVUE® software platform offers Ozarks members the benefits of a fully-integrated software package designed for and used by distribution cooperatives and mid-size utility systems in 48 states. “Our technology strategy depends on an enterprise system with fully integrated components and a thoroughly engaged business partner who understands the importance of how it all fits together,” said Carl Thomas, Manager of Information Technology, Ozarks Electric Cooperative. “We believe we have found the right combination in NISC and we are looking forward to our continued progress.” Ozarks Electric selected NISC as a strategic information technology business partner to help leverage technology for their membership. Through integrated solutions, Ozarks Electric will be able to improve business processes and better manage day-to-day tasks through a single platform. “We are excited to welcome Ozarks Electric to the NISC family,” said David Bonnett Vice President of Marketing. “Ozarks Electric has values that date back to 1938. Their membership has come to expect a reliable organization that is in tune with their membership’s needs. By becoming a Member of NISC, they are empowered to maintain their service standards while embracing technology to carry them into the next 75 years.” “We are very proud to be new members of NISC,” said Todd Townsend, Vice President of Corporate Services. “We believe this partnership will [...]

By | August 22nd, 2014|Press Release|Comments Off on Ozarks Electric Cooperative Selects iVUE® as Primary Suite of Solutions

Utility Bill Pay Service Enters into a LLC; Now Known as Capturis

Utility Bill Pay Service Enters into a LLC; Now Known as Capturis New Name Leverages Strength of Company and Brands Services in a Single Name Mandan, ND, August 7, 2014 — Due to unprecedented growth, National Information Solutions Cooperative has formed a wholly-owned limited liability company for its Utility Bill PaySM service. The LLC will be doing business as Capturis going forward. Capturis, an NISC company, has been providing multi-site utility information management as well as bill processing and payment services to more than 275 clients including Fortune 100 and 500 companies for over the past decade. Capturis employs more than 180 Bismarck-Mandan residents as well as virtual employees from rural communities in North Dakota, Montana, Iowa and Wisconsin. “The growth of the Utility Bill PaySM service since its inception in 2000 is remarkable. We began the service to fill a need in the market for a solid, reputable bill payment and processing company,” said Tracy Porter, CFO of both NISC and Capturis. “Each year our client list would grow dramatically. It was a testament to the accuracy of our data and efficiency of our service.” Capturis realized accounts payable was a necessary function of all companies, big or small. From the mailroom to accounts payable, Capturis has created an effective utility information management process based on prioritizing on a “First Due, First Through” basis. Capturis gathers the necessary energy information needed to make sound business decisions in a powerful, user-friendly database-reporting tool available online. “National companies were dealing with late fees and disconnects due to the volume of utility bills they were receiving each month and the challenges to pay these bills in a timely manner,” said Porter. “Capturis services not only minimized our [...]

By | August 7th, 2014|Press Release|Comments Off on Utility Bill Pay Service Enters into a LLC; Now Known as Capturis