IT Cooperative Named one of HDI Elite Top 50 for Customer Service Lake Saint Louis, Mo., April 7, 2014 — National Information Solutions Cooperative (NISC), a leading provider of information technology products and services, has been recognized by Help Desk International (HDI) as one of the CSAT Elite Top 50, recognizing technical service and support centers worldwide based on customer satisfaction rankings. “We’re extremely excited and humbled to be recognized for something that’s such an important part of our organization,” said Vern Dosch, NISC President and CEO. “Our motto is ‘do the right thing, always,’ and I think this recognition shows that our employees are serious about upholding that by providing the best possible customer support to our Members and Customers.” NISC partners with HDI to provide customer-support surveys following support or service requests from one of NISC’s Member-Owners. Based on the feedback received from the surveys, HDI ranks support centers based on the highest level of customer satisfaction as indicated by the scores. NISC’s Customer Care & Billing support center was ranked 26 in the top 50 active HDI support centers and received recognition during the HDI Conference & Expo in April. NISC also employs HDI-certified professionals, those that have completed HDI training, throughout the organization. “At NISC we pride ourselves on providing world-class support and service to our Members and Customers,” said Doug Remboldt, Vice President of Utility and Shared Services at NISC. “Our staff works hard to go above and beyond for our Membership, and we’re honored to be recognized for an organization-wide support effort.”
South Central Telephone Association (SCTelcom), headquartered in Medicine Lodge, Kan., has selected National Information Solutions Cooperative (NISC) as its primary software solutions provider.
Pedernales Electric Cooperative (PEC), based in Johnson City, TX, has selected National Information Solutions Cooperative (NISC) as its primary provider of software services to support its operational and member services efforts.
Growing Telephone Cooperative Chooses iVUE® Enterprise System to Grow Along With Them Sandhill Telephone Cooperative, a telecommunications cooperative serving more than 10,000 businesses and residences in northeastern South Carolina, has selected National Information Solutions Cooperative as their IT partner. Sandhill Telephone, headquartered in Jefferson, S.C., will implement NISC's iVUE Enterprise System, a fully integrated suite of solutions providing accounting, billing, customer care and engineering and operations applications. "As our business is growing into other product lines, we decided to start investigating systems that would grow with us," said Lee Chambers, Sandhill Telephone's CEO and General Manager. "We evaluated five vendors based on how they would help us gain efficiencies, growth potential and cost to operate. While several vendors out there today provide good products, the overall thing that sold us was that they weren't just selling a product, but were selling a relationship. As a cooperative itself, NISC understands the way we do business and will be here to support their product into the future." "We are very happy to welcome Sandhill Telephone to the NISC family," said Vern Dosch, NISC President and CEO. "They have a strong dedication to bring best-in-class services to their business and residential customers, and their selection of NISC is a compliment to our cooperative, showing the trust they have in our people and our iVUE product now and for the years to come." About Sandhill Telephone Cooperative For almost 60 years, Sandhill Telephone Cooperative, Inc. has been providing communication services to businesses and residences in northeastern South Carolina. With service to over 10,000 homes, Sandhill provides voice, broadband, IPTV, wireless and security services. Sandhill also operates four retail stores throughout the territory located in Jefferson, Pageland, Chesterfield and McBee. [...]
iVUE® to power West Carolina Tel's financial, engineering and customer care functions Mandan, N.D., November 19, 2013 -- National Information Solutions Cooperative® was selected by West Carolina Rural Telephone Coop., Inc. (West Carolina Tel) to support its financial, engineering and customer care functions. For over sixty years, West Carolina Tel has been providing enhanced communication services to approximately 13,000 subscribers and businesses in western South Carolina. "West Carolina Tel started the process by evaluating over a half dozen companies,” said Jeff Wilson, CEO/General Manager. "As West Carolina investigated options, the field was narrowed to two vendors. We prioritized four points in our search: functionality, innovation, service and price.” According to Wilson, West Carolina spent a great deal of time calling existing companies from each vendor to isolate which vendor could take them forward while also providing the service and support West Carolina needs. Wilson added, "If all things had been equal, and they weren't, West Carolina would have selected NISC because its cooperative structure is stable, and we know NISC is going to be here tomorrow. NISC is very good at what they do!” "It was extremely gratifying to work with Jeff Wilson and West Carolina Tel through this entire process. The professionalism and their unwavering focus on selecting the IT partner to ultimately best serve their customers was next to none,” said Vern Dosch, NISC President and CEO. About West Carolina Tel For over sixty years, West Carolina Rural Telephone Coop., Inc. (West Carolina Tel) has been providing enhanced communication services to subscribers and businesses in western South Carolina. With offices located in Abbeville, McCormick and Iva, West Carolina Tel provides voice, internet, digital TV and wireless services to approximately 13,000 area residences and [...]
Lake Saint Louis, Mo., October 8, 2013 - Marietta, Georgia-based electric cooperative Cobb EMC has selected National Information Solutions Cooperative (NISC) to be its primary utility software services provider, as part of the co-op’s plan to realize efficiency gains across all of its customer operations areas. Chip Nelson, Cobb's President and CEO, said the move to NISC, a suburban St. Louis-based IT cooperative, was made after a rigorous internal assessment of its current information technology (IT) capabilities, costs, emerging technology opportunities, and the needs of a changing suburban consumer base. "We evaluated multiple options for utility service providers and, at the end of the day, NISC came out on top,” he said. “NISC serves hundreds of cooperative utilities across the country and has done so in several cases for more than 40 years. That stability, coupled with its innovation, strong references from our neighboring co-op utilities, affordability and a strong culture of customer support, led us to our conclusion that NISC was ideally suited to help Cobb EMC meet our needs and vision.” Nelson said that NISC’s enterprise solution, called iVUE®, will eliminate time-consuming manual processes and bring Cobb EMC’s operational data in one place, where it can be quickly and efficiently shared by the co-op’s operational and geographically-diverse business units. Cobb EMC will use NISC’s Customer Care & Billing, SmartHub, Meter Data Management and Automated Mailroom Services solutions. At NISC, Vern Dosch, President and CEO, said the organization welcomes Cobb as the newest NISC Member-Owner. “We were impressed by Cobb’s careful, deliberate and thorough evaluation of IT service providers, and we are grateful to Chip and his team for selecting NISC,” he said. “We have learned that Cobb EMC puts a high priority on efficiency [...]
Lake Saint Louis, Mo., October 1, 2013 — National Information Solutions Cooperative (NISC), an IT and software solution provider to 700 utility and telephone organizations, announced at their 2013 Member Information Conference a new Smart Grid Distribution Analysis module for their popular Meter Data Management System (MDMS). As part of the new Distribution Analytics solution, transformer load conditions and feeder losses are analyzed using advanced circuit-modeling capabilities along with interval meter usage data. Utilities can now proactively locate and replace critically overloaded or underloaded transformers at every customer service location. Recognizing and replacing these overloaded transformers will help utilities avert failure, which translates into significant operational savings. “NISC is pleased to make this new module available to the 120 utility Members currently using our cloud-based MDMS,” said Todd Eisenhauer, Vice President of Engineering and Operations for NISC. “The robust underlying modeling used for Distribution Analysis will serve as the foundation for bringing additional engineering analytics into NISC’s core products going forward.” Using hourly data available from the smart grid, the NISC Distribution Analysis solution scans 720 times more data points than past transformer-loading solutions, which ran on monthly data. NISC MDMS provides verified, validated data which leads to a more precise solution that is highly-accurate in detecting anomalies in transformer load. As a cloud-based and distributed architecture, the NISC MDMS is accessible from virtually anywhere, and can scale to perform the computationally intensive processes required by hundreds of utilities all collecting advanced meter data. All operational reports are dynamic, customizable and easy to share with anyone in the organization. “We are very pleased with the timely feedback and analysis being provided by the new Distribution Analysis module,” said Tom Musick, Director of Engineering and Operations [...]
Training Opportunities, Dedication and Shared Values Boosts Ranking to 14 Overall Lake Saint Louis, Mo. — National Information Solutions Cooperative (NISC), a leading provider of information technology products and services to utilities and telecommunications organizations, has once again been listed among the “Best Places to Work in IT” by IDG’s Computerworld magazine. The 2013 honor marks the 10th-consecutive time that NISC has been named to the list. “This recognition is special, not because of the award itself, but because it’s based on feedback directly from our employees, the people that make NISC the best place to work,” said Vern Dosch, NISC President and CEO. “Our organization is based on innovation and collaboration, a workplace dedicated to serving our Member/Owners and an organization that likes to have a little fun.” Starting in 2004, NISC has been listed among the “Best Places to Work in IT” for 10 years running, listed 11 of the past 12 years overall. This year, NISC achieved its second highest ranking in that time period, 14th overall, including a No. 5 ranking for small business. While NISC focuses on providing the best technological solutions possible to their Members and Customers, Computerworld takes many factors into consideration, including NISC’s dedication to shared values – integrity, relationships, innovation, teamwork, empowerment and personal development. "We applaud the organizations on the Best Places to Work in IT list for creating and sustaining dynamic IT work environments," said Scot Finnie, editor in chief of Computerworld. " It's clear that the best IT workplaces are constantly raising the bar with great benefits, new learning opportunities, access to cutting-edge technologies and challenging business-critical projects." NISC also achieved a top 10 ranking for training (No. 5 overall), recognizing the variety [...]
2013 Esri Partner Conference Selects NISC as Winner for Mobile Application Category National Information Solutions Cooperative (NISC), a leading information technology company that develops and supports software and hardware solutions, has been selected as the recipient of the 2013 Esri Partner Conference Award for Mobile Application. NISC’s Research and Development Manager, Patrick O’Brien, accepts the Esri Partner Conference Award for Mobile Application from Esri President, Jack Dangermond, at the Esri Partner Conference on Sunday, March 24. “Winning this award is great,” said Todd Eisenhauer, Vice President of Engineering and Operations at NISC. “Our teams are dedicated to learning and embracing new technologies. To see their hard work recognized by Esri reaffirms their dedication to creating solutions that work for our users.” NISC’s iVUE AppSuite, the winning solution of the Mobile Application Award, empowers users to easily access important data including maps, manage service interruptions, work orders, capture and upload images, monitor active jobs and more, all from a smart device—from anywhere. “NISC has been a trusted partner of Esri’s for years,” said Josh Lewis, Director of the Esri Partner Network. “This award demonstrates their innovation and agility, and a great example of the value they can bring our users.” “This is an exciting time for the iVUE AppSuite solution,” said Tracy Hudson, Product Line Manager at NISC. “This is just the beginning of iVUE AppSuite, as this solution continues to develop, integration with partners like Esri are key to providing a robust, enterprise solution that our Member and Customers need to get their jobs done.” “NISC's iVUE AppSuite has provided electric utilities with the most state-of-the-art mobile mapping, work management and outage management solutions,” said Brad Smith, Field Services Representative from Northwestern Rural Electric Cooperative. [...]