Project Manager - Document Vault & ABS Ancillary Products

Mandan, ND

National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily utility and telecommunications cooperatives and companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions. NISC is ranked in ComputerWorld’s Best Places to Work survey for fourteen consecutive years and we are looking for qualified individuals to join our Team.

Primary Responsibilities:

The primary responsibilities for this position are configuring and implementing Document Vault, Accounting and Business Solutions (ABS) AppSuite, ABS Messenger and/or other ABS Ancillary product implementations for Member/Customers. Embrace the opportunity to use your technical skills to configure the software, people skills to conduct a high level of effective customer interaction and your project management skills to establish expectations and timelines throughout the software implementation process. Become an active member of the team by providing application support to customers, conduct training, and respond to questions regarding the software application and the implementation process.

For more information on Document Vault, click here.
For more information on our Accounting Solutions, click here.

Essential Functions:

  • Prepare and monitor the Project Schedule.
  • Work closely with the various product areas where Document Vault is utilized.
  • Work closely with the Accounting and Business Solutions (ABS) Project Manager(s) in the installation of the various ABS ancillary products.
  • Determine expectations and timelines of the Member’s implementation process.
  • Compile and analyze business requirements and evaluate Member/Customers’ operational processes to prepare for the ancillary products implementations.
  • Provide superior customer support to internal and external customers in all encounters.
  • Communicate with all parties involved in the enterprise implementation.
  • Perform on-site training or deliver remote application training to Member/Customers.
  • Design and implement system set-up configuration independently, facilitate and follow-up on difficult application requests, and convey customer feedback to development staff.
  • Complete required conversion documents and utilize tools and best practices as directed.
  • Working knowledge of supporting applications in a remote environment, utilizing tools such as WebEx and VPN clients
  • Basic knowledge of peripheral hardware including desktop scanners.
  • Up to 20% travel to customer sites, as necessary, to meet the business objectives.
  • Assist with training at Document Vault Workshops.

Supplementary Functions:

  • May prepare materials and deliver learning courses.
  • May be called upon to assist in other implementation areas and design teams.
  • May be called upon to participate in testing of new product development or enhancements.

Desired Job Experience:

  • Basic knowledge of Project Management processes and theory
  • Generally 1-3 years of product usage or implementation experience
  • Basic knowledge of Accounting practices

Important Skills:

  • Excellent research and problem-solving skills with strong attention to detail.
  • Excellent verbal and written interpersonal communication skills.
  • Excellent presentation and training skills.
  • Ability to organize and prioritize.
  • Commitment to NISC’s Statement of Shared Values.

Desired Education and/or Certification(s):​​

  • High School diploma or equivalency required
  • Bachelor’s Degree in a business-related field or equivalent experience preferred 

 



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