Customer Care Team LeadMandan, ND
Capturis™, an NISC® company, provides multi-site organizations with a utility information management service. Capturis processes and pays utility bills for organizations with multiple sites prioritized by due date. By adopting the First Due, First Through® standard, Capturis achieves a higher level of on-time payments, thus reducing late fees and the potential for disconnection of service. Capturis also gathers the necessary energy information needed to make sound business decisions in a powerful, user-friendly database-reporting tool available online. At Capturis, our primary concern is paying utility bills timely and accurately.
Does an awesome job, has fun along the way, and treats others with respect.
Maintains a high energy environment, through positive leadership and strong team orientation with an emphasis on superior customer service.
Accomplishes superior customer service objectives by effectively orchestrating work, evaluating performance, rewarding performance, cross-training team, and mentoring; hires, orientates and trains new staff; addresses escalated customer issues and internal grievances; intervenes and advises on complex customer concerns; load balances within the team; facilitates regular team meetings and-on-ones and fosters a climate for motivation.
Desired Job Experience:
- Bachelor’s degree in arts or sciences
- 5+ years of experience
- Strong coach
- Excellent communication and problem solving skills
Important Skills and Abilities:
Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Analyzing Information, Developing Standards, Results Driven, Emphasizing Excellence