Customer Service Associate - Balance Forward

Mandan, ND

Three Keys to Success : analytical, tactful persuasion, perseverance under pressure.

Job Description:

Does an awesome job, has fun along the way, and treats others with respect.

Primary Responsibilities:

This position will consist of working in a high energy office environment performing various bill processing responsibilities. This multi-faceted role will require the individual to specialize in one focused area and cross-train in all other areas to assist team members when needed. Must be flexible and adaptable to the needs of the customer and team.

Essential Functions:  

Work with utility vendors to get extensions on past due accounts to avoid any disruption in service, log vendor contacts and report questionable items to the customer while managing, researching and maintaining the balance forward exception reports.

Contact utility vendors via the phone and email to request missing invoices, address changes, late fee removal and refund checks while documenting the conversation within the call tracking system.

Perform data entry while displaying a high level of detail and accuracy capturing usage and cost information from utility invoices while maintaining data entry exception reports. Ensure quality control by locating and correcting data entry errors.

Desired Job Experience:

  • Previous Customer Service Experience
  • Data Entry Experience
  • Strong Computer Skills

Important Skills and Abilities:

Customer Service, Detail Orientated, Accuracy, Strong Commitment to Teamwork, Multi-tasking, Time Management, Self-Motivation, Excellent Communication and Problem Solving Skills, Organizing and Prioritizing



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