Customer Service Associate - Vendor Representative

Mandan, ND

Job Description:

Does an awesome job, has fun along the way, and treats others with respect.

This position will work in a high-energy office environment, performing various functions related to utility bill processing. This multi-faceted role will require the individual to specialize in one focused area, as well as cross-train in all other areas to assist team members when needed.  Must be flexible and adapt to the needs of both the customer and the team. 

Essential Functions:

Primary Functions: Contact utility vendors via the phone and email to request missing invoices, address changes, late fee removal and refund checks while documenting the conversation within the call tracking system. 

Supplementary Functions: Perform data entry while displaying a high level of detail and accuracy capturing usage and cost information from utility invoices while maintaining data entry exception reports. Ensure quality control by locating and correcting data entry errors. 

Desired Job Experience:

  • Previous Customer Service Experience
  • Data Entry Experience
  • Strong Computer Skills

Important Skills and Abilities:

Customer service, Detail-orientated, Accuracy, Strong commitment to teamwork, Capable of multi-tasking, Time management, Self-motivation, Excellent communication and problem solving skills, Organizing and Prioritizing

Education:

Associate’s Degree preferred 

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.



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